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Cancellation service #1 in Canada
V Shred is a fitness and nutrition company that offers app-based programs, digital videos and e-books, custom diet and workout plans, one-on-one coaching programs, and branded supplements (Sculpt Nation). Services are delivered via the V Shred website, mobile apps (iOS and Android), and coaching platforms; pricing and guarantees vary by product type.
The company markets subscription access and one-time purchase bundles. Some items are in-app purchases on the Apple App Store or Google Play, while others are sold directly on V Shred’s website or through supplement fulfilment channels.
When you cancel a subscription, access typically continues until the end of the current paid billing period; automatic renewal will not occur after that date for most subscriptions. Content you purchased as a one-time product (digital downloads, e-books) remains accessible according to the product terms, but app-based access or in-app entitlements may be removed at the end of the subscription.
V Shred retains account and transaction records for its business needs; you should download or save any materials you want to keep. If you cancel via a platform (App Store or Google Play), the platform controls the subscription termination and refunds for in-app purchases in many cases.
Refund eligibility depends on the product type and how you purchased it. Digital videos and e-books are covered by a 30-day money-back guarantee. Custom diet and fitness plans are generally non-refundable due to their custom nature, except where required by law. One-on-one coaching programs (Accelerator, VIP, etc.) have a “90-Day Results Guarantee”: if you can demonstrate no measurable progress after 12 weeks by submitting before/after photos, measurements, training and nutrition logs, and required email proofs during the final week, you may request a refund; decisions are communicated within the stated timeframe. Sculpt Nation supplements carry a 100% lifetime money-back guarantee for unused, unopened bottles (if one bottle is opened, you may return unopened bottles for a refund less shipping); note there is a limit on returns per year.
Purchases made through the Apple App Store or Google Play may be subject to those stores’ refund and dispute processes rather than V Shred’s web policies. If you believe you were charged after cancelling or were wrongly denied a refund in Canada, you can dispute the charge with your payment provider and seek assistance from provincial consumer protection authorities.
| Plan | Price | Period | Features |
|---|---|---|---|
| VSU (in-app purchase) | C$26.49 | One-time / unspecified | Unlocks full access via app (unspecified details) |
| Female Fat Loss App Bundle | C$69.99 | One-time / bundle | App bundle for female fat loss |
| Male Fat Loss App Bundle | C$69.99 | One-time / bundle | App bundle for male fat loss |
| Male Get Ripped Bundle | C$99.99 | One-time / bundle | App bundle focused on getting ripped |
| Female Get Toned Bundle | C$89.99 | One-time / bundle | App bundle for toning |
| Move Bundle | C$59.99 | One-time / bundle | Movement-focused app bundle |
| Female Skinny Fat App Bundle | C$69.99 | One-time / bundle | App bundle for female "skinny fat" |
| Custom Diet Plan | C$99.99 | One-time | Personalized diet plan via app |
Canadian consumer protection law requires businesses to provide reasonable cancellation methods and may grant cooling-off or rescission rights depending on the province. For recurring pre-authorized payments, some provinces (for example, Ontario) provide specific cancellation and rescission rules that can allow consumers to cancel or dispute charges within a statutory timeframe. If a vendor refuses a legitimate refund or continues billing after cancellation, consumers can dispute the charge with their payment provider and seek recourse from provincial consumer protection offices or small-claims court.
V Shred’s published guarantees (30-day refunds, 90-day coaching guarantee, lifetime supplement returns) may exceed minimum legal protections, but individual outcomes can vary; keep clear documentation and raise disputes promptly if you believe your statutory rights are being violated.
Reviews are mixed. Positive reports include substantive weight-loss results and supportive coaching for some customers; several reviewers say customer service handled issues and refunds promptly. Negative feedback commonly mentions aggressive upselling, misleading pricing or promotional tactics, difficulty cancelling, continued billing after cancellation, and challenges obtaining refunds. App users sometimes report usability problems such as videos not loading and confusing navigation, and inconsistent support responsiveness has been noted.
Because experiences vary, documentation and following the correct cancellation channel (web vs App Store vs Google Play) are frequently decisive in resolving disputes.
Customers often cancel through the wrong channel - for example, canceling on the website while their subscription was an in-app purchase billed by Apple or Google. That can cause the subscription to remain active and billing to continue. Another common error is missing the stated cancellation window (V Shred’s web policy requires cancellation at least 15 days before the subscription term ends), which can lead to an unexpected renewal.
People sometimes fail to keep proof of cancellation or confirmation emails, making disputes harder to resolve. Others assume all products are refundable; custom plans and certain coaching products have different rules. Finally, relying on vendor representations without saving screenshots of promotional pricing and terms can complicate getting price adjustments or refunds.
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct site) cancellation / purchase | Depends on product: 30-day for digital videos/e-books; custom plans generally non-refundable; coaching has 90‑day results guarantee. | Medium - must cancel ≥15 days before term end and provide documentation for some refunds. |
| Apple App Store (iOS) | Refunds handled primarily by Apple; V Shred’s web guarantees may not apply to in-app purchases. | Medium to High - need to cancel via Apple and may require Apple refund request. |
| Google Play (Android) | Refunds handled primarily by Google Play for in-app purchases; web policies may not apply. | Medium to High - cancel via Google Play and follow Google’s refund process. |
| Supplements (Sculpt Nation) | 100% lifetime money-back for unused/unopened bottles (limits apply); refunds less shipping if one bottle used. | Low to Medium - return shipping and proof required; limited returns per year. |
| Custom plans / one-on-one coaching | Custom plans: generally non-refundable; coaching: possible under 90-day results guarantee with evidence. | High - refunds require specific evidence and adherence to program rules. |
After you cancel, save any confirmation messages and monitor your bank or card statements for at least one billing cycle to ensure no further charges appear. If a charge appears after cancellation, contact V Shred support at [email protected], and if purchased through Apple or Google, follow their dispute/refund processes via Apple Support or Google Play Support.
If you cannot resolve the issue with V Shred, you can dispute the transaction with your card issuer, file a complaint with your provincial consumer protection office, or seek small-claims remedies. For reference, V Shred’s published terms and refund details are available at vshred.com/terms-and-conditions and service terms at go.vshred.com/terms-of-service.
V Shred, LLC
4530 S Decatur Blvd
Las Vegas, NV 89103
USA
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.