Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Vzfit
56 John F. Kennedy Street
02138 Cambridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vzfit service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Vzfit: Easy Method
What is Vzfit
Vzfit is a virtual-reality cycling fitness platform that connects certain VR headsets and compatible exercise bikes to interactive rides, classes, and multiplayer experiences. It typically requires a subscription or in-app purchases to access premium content and online multiplayer features.
The service is operated by VirZOOM (the company behind Vzfit), which manages accounts, billing, and support. This guide explains how to cancel Vzfit from a Canadian consumer perspective and what to expect after cancellation.
How to cancel Vzfit
You can often cancel through the app or the account management page, by contacting customer support, or by sending a formal cancellation letter. If you want a firm, provable termination request (recommended when disputes or cross-border billing are possible), send a written cancellation by registered mail with a return receipt to the company’s main office (address provided at the end of this guide).
- Sign in to your Vzfit account and check the subscription or billing section for an immediate “Cancel subscription” option. If available, cancel there and save confirmation screenshots or emails.
- If no in-app cancel option exists or you prefer a written request, write a concise cancellation letter that includes your full name, account email, subscription ID or order number (if known), the date you want the subscription to end, and a clear statement that you are cancelling the subscription and requesting no further charges.
- Send the letter by registered mail with return receipt (or equivalent tracked & signed service) to the VirZOOM Main Office address: VirZOOM Main Office, 56 John F. Kennedy Street, Cambridge, MA 02138, USA. Keep the tracking number and the return receipt as proof of delivery.
- After sending, monitor your email and payment method for confirmation. If you do not receive confirmation within 14 days, follow up with the support email or contact form referenced on the company website and attach copies of the registered-mail receipt and your cancellation letter.
What happens when you cancel
When you cancel a recurring subscription, most services stop future automatic renewals but allow access through the end of the already-paid period. That means you generally retain access to premium features until the subscription expiry date, after which your account will revert to the free tier (if one exists) or lose access entirely.
Cancellation will not automatically erase your account data. Account information, ride history, or stored settings may be retained by the provider according to their privacy policy. If you want your data removed, include a request for account deletion in your cancellation letter and request confirmation of deletion; review the privacy policy for expected timelines.
Will I get a refund?
Refund entitlement depends on Vzfit’s terms of service and the specific circumstances. Many subscription services do not provide refunds for already-used service periods but may offer pro-rated refunds in some cases (e.g., billing errors, duplicate charges, or if the service is materially different than described). Trial-period cancellations often avoid charges if cancelled before the trial ends.
If you believe you qualify for a refund (billing error, unauthorized charge, or service failure), provide clear evidence when you request a refund: order numbers, dates, screenshots, and any support correspondence. If the provider refuses and you paid by credit card, you may be able to dispute the charge with your card issuer; Canadian bank or card dispute options and chargeback rules vary by issuer.
Vzfit plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Free / Basic | Varies | Varies |
| Monthly Subscription | Varies | Monthly |
| Annual Subscription | Varies | Annual |
Your consumer rights in Canada
Consumer protection for digital subscriptions in Canada is governed mainly by provincial and territorial consumer protection laws rather than a single federal statute. Rights and remedies can vary by province: some provinces have rules on misleading conduct, automatic renewals, and explicit disclosure requirements. Quebec additionally requires that consumers be served in French where applicable.
If you encounter refusal to cancel or unfair practices, you can contact your provincial consumer protection office for guidance and to file complaints. You may also consider disputing charges with your payment provider if there is a billing error or unauthorized transaction. For cross-border issues (U.S.-based provider charging a Canadian card), credit card dispute procedures and consumer protection bodies may still help but can be more complex.
Customer experiences
User reports about cancelling Vzfit-style services are mixed. Some customers report a straightforward in-app cancellation and prompt confirmation; others report delays in getting email confirmation or difficulties reaching live support. Experiences often depend on whether the subscription was billed through the provider directly or via a third-party platform (app stores or payment processors).
Many users find that sending a registered-mail cancellation provides stronger proof if there is a billing dispute. Those who purchased through app stores (Apple, Google) often must cancel through their app-store subscriptions rather than the provider’s website.
Documentation checklist
- Account email and username; subscription or order number (if available)
- Date of purchase and last payment; screenshots of billing statements
- Copy of the provider’s terms of service and any trial terms you were shown (if available)
- Copy of your written cancellation letter and proof of registered-mail shipment & delivery (tracking number and return receipt)
- Any support emails, chat transcripts, or confirmation messages
Common mistakes
Common mistakes include cancelling only on the device without confirming the subscription was actually cancelled at the account/billing level, forgetting that purchases through app stores require cancellation through the store, and not keeping proof of cancellation. For example, a user who taps “delete app” but does not cancel the subscription in their account will often continue to be billed.
Another frequent error is assuming email confirmation is immediate; allow up to 14 days for replies, and keep tracking and return-receipt documentation when using registered mail. Finally, not checking which entity billed you (VirZOOM vs an app store) can delay resolution - always verify billing source on your card statement.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app or account page cancellation | Possible - depends on terms and timing | Low |
| Contacting support by email or web form | Possible - depends on evidence and policy | Medium |
| Registered mail (return receipt) to main office | Unlikely to guarantee refund but strong proof for disputes | Medium - High |
After cancelling
After you cancel, monitor your email and payment method for confirmation and any further charges. Save all receipts, return-receipt scans, and any correspondence. If you experience unauthorized post-cancellation charges, contact the provider first with your proof; if unresolved, contact your payment provider to dispute the charge and consider filing a complaint with your provincial consumer affairs office.
Helpful resources: for VirZOOM or Vzfit support pages consult the company website or support portal; for Canadian consumer guidance, see federal and provincial consumer protection resources and the Competition Bureau for questions about misleading practices.
Useful links:
Government of Canada - consumer protection information
Canada Post - tracked & signature services
Address
VirZOOM Main Office
56 John F. Kennedy Street
Cambridge, MA 02138
USA