Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Zing Coach
100 S. Dixie Hwy, Suite 3170
33401 West Palm Beach
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zing Coach service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Zing Coach: Easy Method
What is Zing Coach
Zing Coach is a subscription-based fitness and coaching app that provides workout plans, AI-assisted coaching, and nutritional guidance. It is delivered through the Zing Coach app and via mobile app stores; access and payments are typically handled by the app or the store used to subscribe.
How to cancel Zing Coach
How you cancel depends on where you subscribed. Follow the steps for the method you used to purchase your subscription.
- Website subscription (via Zing Coach app): Open the Zing Coach app, go to Me → Settings → Manage Subscription → Cancel Subscription → Unsubscribe Anyway. For more details see Zing Coach cancellation help.
- iOS App Store subscription: On your iPhone open Settings → tap your name → Subscriptions → select Zing Coach → Cancel Subscription. See iOS cancellation steps.
- Google Play Store subscription: Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Zing Coach → Cancel subscription. See Google Play cancellation steps.
What happens when you cancel
Cancelling stops future auto-renewals but generally does not remove access immediately. You typically retain premium access until the end of your current billing period. Cancelling does not automatically delete your account or personal data; data retention and account deletion follow Zing Coach’s standard policies and may require a separate request.
Cancellation does not guarantee a refund. If you believe you were charged in error after cancellation, follow the refund request routes for where you purchased the subscription (website, Apple, or Google Play).
Will I get a refund?
Refund outcomes depend on how you bought the subscription. Website purchases: refunds are generally not provided, but Zing Coach may consider a refund if you request it within 30 days and can show 7 consecutive days of app usage, or where local law grants a refund right. For App Store purchases you must request a refund through Apple’s reportaproblem.apple.com interface. For Google Play purchases, request a refund by emailing support@zing.coach and include your Google Play order number. Refunds are not guaranteed; certain items (for example, Nutrition Guide, Supplements Guide, Body Composition Reports, and renewal charges) are explicitly non-refundable under Zing Coach policy. See the full refund policy at zing.coach refund policy.
Zing Coach plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unspecified (user-reported example) | C$29.99 | One-month (approx.) | Premium access (user reported a C$29.99 CAD payment in November 2024) |
| Unspecified (user-reported extension) | C$74.98 | Three-month (inferred bundle price) | Premium access extended for three months (user-reported) |
Your consumer rights in Canada
Zing Coach documentation does not list Canada-specific consumer-rights information. Canadian consumers should rely on standard protections available through their payment method (credit card dispute mechanisms) and app-store policies when applicable. For subscriptions purchased through the App Store or Google Play, follow the store’s refund and dispute process. If you believe a charge is unauthorized, contact your bank or card issuer and the store provider for chargeback or dispute options, and consult provincial consumer-protection resources for guidance on digital subscriptions.
Customer experiences
User reviews are mixed. Many users praise the app’s user-friendly interface, workout variety, structured programs, and responsive customer support. Several reviewers also note improvements in fitness and appreciation for AI coaching elements. Negative feedback commonly mentions unexpected auto-renewal charges (sometimes after uninstalling the app), difficulties obtaining refunds, occasional app freezes or repetition, limited exercise variety for some users, and certain Android-specific limitations such as body-scan inaccuracies or customization constraints.
Documentation checklist
- Purchase receipt or bank/app-store billing statement showing the charge.
- Subscription method (Website/app, Apple App Store, or Google Play) and any order numbers (Google Play order number if applicable).
- Dates of purchase, renewal, and any cancellation attempts or confirmations.
- Evidence of app usage if requesting a website-purchase refund (for example, logs or screenshots showing 7 consecutive days of use).
- Copies of any correspondence with Zing Coach support or the app store.
Common mistakes
Common errors include assuming deletion of the app cancels the subscription (it does not - the subscription must be cancelled in the app or the store), failing to cancel before the renewal date, and contacting the wrong support channel for refunds (for example emailing Zing Coach for an Apple-billed purchase instead of using Apple’s reporting system). Other mistakes are not keeping proof of purchase or usage when requesting refunds and missing any time-based windows that Zing Coach may consider for a refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website subscription (via Zing Coach app) | Refunds generally not provided; may be considered within 30 days with 7 consecutive days of usage or where local law applies | High (refunds discretionary) |
| iOS App Store | Request refund via Apple’s reportaproblem.apple.com | Medium (Apple handles refund decisions) |
| Google Play Store | Request refund by emailing support@zing.coach with your Google Play order number | Medium (requires developer support and order number) |
After cancelling
After you cancel, monitor your email for a cancellation confirmation and keep evidence of cancellation. Watch your bank or card statements for any unexpected charges and contact your payment provider promptly if you see unauthorized renewals. Helpful links: Zing Coach cancellation help (cancel subscription), Zing Coach refund policy (refund policy), and Apple refunds (report a problem). Keep copies of all communication until any billing or refund issues are fully resolved.
Address
Zing Coach Inc., 100 S. Dixie Hwy, Suite 3170, West Palm Beach, FL 33401, USA