Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Zumba
800 Silks Run, Suite 2310
33009 Hallandale
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zumba service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Zumba: Easy Method
What is Zumba
Zumba is a branded fitness program that combines dance and aerobic movements set to energetic music, offered both in-person at studios and online through licensed instructors and the official Zumba Virtual+ app. It is sold as single classes, multi-class passes, monthly or annual subscriptions, and studio memberships, with pricing and terms varying by provider and platform.
How to cancel Zumba
- Identify how you pay: app subscription (Apple/Google or Zumba Virtual+), studio membership (Dance Passion Fitness, Yvonne’s Fitness, Zumba Vibe, etc.), or single/multi-class pass (Groupon or studio). Locate your receipt, membership agreement and the account or payment method used.
- If you subscribed via Apple App Store or Google Play, cancel the recurring subscription through your App Store / Google Play account (follow Apple or Google subscription management steps) to stop future billing; keep screenshots of the cancellation confirmation.
- If you subscribed inside the Zumba Virtual+ app or on Zumba.com, cancel from your Zumba account or follow the app’s subscription management instructions; save any confirmation emails or screenshots.
- If you have a studio membership or an annual commitment (for example Dance Passion Fitness annual plans), contact the studio’s membership/customer service first and request written confirmation of cancellation; check contract for notice periods and early-termination fees.
- For contractual notices or disputes where a written notice is required or where you need formal proof, send a registered postal letter with return receipt (raccomandata con ricevuta di ritorno) to the Chief Legal Officer, Zumba Fitness, LLC, 800 Silks Run, Suite 2310, Hallandale, FL 33009, USA, and keep the postal receipt as proof of delivery.
- After cancelling, monitor your bank/card statements for any further charges and follow up with the provider (and your bank if needed) if billing continues; retain all communications and receipts for at least six months.
What happens when you cancel
When you cancel a subscription, future recurring charges should stop. For app-store subscriptions, cancellation typically prevents future renewals but you usually retain access through the paid period already billed. For studio memberships, access may continue until the end of the paid or contracted period, depending on contract terms. Providers may keep your account and basic profile or billing records for administrative and legal reasons; you can request account deletion in many cases but deletion may not remove transactional records retained for compliance.
Will I get a refund?
Refunds are not guaranteed and depend on the provider’s policy and where you purchased the plan. App-store purchases are usually non-refundable except under specific circumstances or trial periods; studios may offer prorated refunds, credits, or charge for early termination per the membership agreement. Canadian consumer-protection rules may create exceptions in some provinces - if you believe a charge is unauthorized or a contract term is unfair, you can dispute the charge with your card issuer and file a complaint with provincial consumer protection offices.
Zumba plans and pricing
| Plan | Price | Period | Features |
| Zumba Virtual+ (official app) | USD $19.99/month (approx. C$26 - 27 depending on exchange) | Monthly | Full on-demand access to Zumba classes via app |
| Zumba Virtual+ (app, annual prepaid) | USD $14.92/month (USD $179/year; approx. C$20/month) | Annual | Full on-demand access, lower rate when prepaid |
| Dance Passion Fitness - 1 Month Unlimited All Access | C$59.99 + tax | Monthly (first-time students) | Unlimited in-person & virtual group fitness |
| Dance Passion Fitness - 1 Year Unlimited SILVER | C$79.99/month + tax | Annual commitment | Unlimited basic Zumba classes (virtual + in-person) |
| Dance Passion Fitness - 1 Year Unlimited GOLD | C$99.99/month + tax | Annual commitment | Unlimited classes (all formats, priority waitlist) |
| Dance Passion Fitness - Unlimited All Access (No Contract) | C$129.99/month + tax | Monthly, no contract | Unlimited classes in-person & virtual |
| Dance Passion Fitness - 1 × Class Pass | C$15.99 + tax | Per class | Single live class |
| Dance Passion Fitness - 5 × Class Pass | C$69.99 + tax | One-month validity | Five live or virtual classes |
| Dance Passion Fitness - Zoom 1 Class Pass | C$5.99 + tax | Per class | Virtual Zumba via Zoom |
| Dance Passion Fitness - Zoom 5 Class Pass | C$24.99 + tax | One-month validity | Five virtual classes via Zoom |
| Yvonne’s Fitness - Zumba Drop-in | C$15 | Per session/week | In-person Zumba or Yoga (one week validity) |
| Yvonne’s Fitness - Virtual Weekly Pass | C$15/week | Weekly | Unlimited virtual & livestream classes |
| Yvonne’s Fitness - Virtual Monthly Pass | C$35/month | Monthly (3-month offer) | On-demand virtual classes |
| Yvonne’s Fitness - Virtual Special (3-month) | C$99 for 3 months | Quarterly | On-demand Zumba, Strong, Yoga |
| Zumba Vibe - 5 Class Pass | C$90/package (or C$10 drop-in / C$7/class tiers) | Package (2-month expiry) | Virtual on-demand classes |
| Zumba Vibe - 10 Class Pass (student/senior) | C$40/package | Package (2-month expiry) | Virtual on-demand classes |
| Groupon Richmond Hill - 5 Class Pass | CA$48.75 (35% off) | Multi-class pass | Five in-studio Zumba classes |
| Groupon Richmond Hill - 10 Class Pass | CA$90 (40% off) | Multi-class pass | Ten in-studio Zumba classes |
Your consumer rights in Canada
Canadian consumer protections vary by province and territory, but common protections include the right to clear disclosure of contract terms, the prohibition of unfair or deceptive practices, and specific rules for automatic renewals or pre-authorized payments in many jurisdictions. If you believe a contract term is unfair or you were not properly informed of renewal or cancellation terms, you can contact your provincial consumer protection office or seek advice from a consumer rights organization. You also may dispute unauthorized or erroneous charges with your card issuer under banking rules that operate across Canada.
Customer experiences
Users commonly report that cancelling app-store subscriptions is straightforward if you follow Apple’s or Google’s subscription management, but that refunds are rare without extenuating circumstances. Experiences with studios vary: some provide prompt written confirmations and prorated refunds, while others require strict notice periods or charge early-termination fees. Customers who pursue formal written notices (including registered mail) and keep clear records generally have stronger outcomes when disputing charges or enforcing contract terms.
Documentation checklist
- Receipts and invoices for payments (screenshots or PDFs)
- Membership or subscription agreement and terms (copy or screenshot)
- Confirmation emails, cancellation screens or screenshots, and any chat transcripts
- Bank or card statements showing charges
- Registered mail receipt (raccomandata con ricevuta di ritorno) or proof of delivery if you send formal notice
Common mistakes
Common errors include cancelling the class booking but not the underlying subscription in the App Store or Google Play, missing contract notice periods for annual studio memberships, failing to obtain written confirmation of cancellation, and relying solely on verbal assurances. For app purchases, many users forget that cancelling does not automatically generate a refund for the current billing period. Keep clear records and follow the provider’s documented cancellation procedure to avoid these issues.
Comparative recap
| Method | Refund | Difficulty |
| Apple App Store / Google Play subscription | Refunds uncommon; stop future billing immediately; refunds possible in special cases via app-store support | Low (manage from account settings) |
| Zumba Virtual+ account (in-app or web) | Refund policy set by Zumba/merchant; typically no retroactive refund but may offer trial refunds or annual exceptions | Low - Medium (follow in-app or account steps; save confirmations) |
| Studio or instructor membership (Dance Passion, Yvonne’s, Zumba Vibe) | Varies: prorated refunds or credits sometimes available; contracts may impose fees | Medium (may require written notice and negotiation) |
| Registered postal notice (raccomandata) / legal notice | Refund depends on contract and legal remedies; serves as formal proof for disputes | High (formal, but strongest evidence for contractual disputes) |
After cancelling
After you cancel, retain all documentation and monitor statements for at least one billing cycle. If charges continue, contact the provider with your documentation and, if unresolved, contact your bank or card issuer to dispute unauthorized or recurring charges. For guidance on consumer rights in Canada, visit the Government of Canada consumer pages at https://www.canada.ca/en/services/consumer.html. For app-store subscription help see Apple’s subscription support at https://support.apple.com/en-ca/HT202039 and Google Play support at https://support.google.com/googleplay/answer/7018481?hl=en. For Zumba-specific support, see the Zumba help/contact pages at https://www.zumba.com.
Address
Chief Legal Officer, Zumba Fitness, LLC, 800 Silks Run, Suite 2310, Hallandale, FL 33009, USA