Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Darwin
Level 39, One Canada Square, Canary Wharf
E14 5AB London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Darwin service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Darwin: Easy Method
What is Darwin
Darwin refers to several different services and products that share the Darwin name: a social/dating app (commonly called Darwin), a SaaS product called Darwin Pricing, and Darwin Farms (pet-food/physical goods). Each operates under separate terms and cancellation processes; this guide explains the common cancellation and refund paths relevant to users in Canada and points to the applicable policies.
How to cancel Darwin
- Darwin app (social/dating): Open the app, go to Settings → Delete account to remove your account immediately. Note that subscription auto‑renewals are managed by your mobile platform - cancel through your Apple App Store or Google Play account (Darwin does not perform in‑app subscription cancellations). See the Darwin Terms & Conditions: darwinsocial.com.
- Darwin Pricing (SaaS): Sign in, go to Account → Billing (or Billing Settings) and click “Stop Subscription” to cancel future renewals. Service typically continues until the end of the current paid period. See the Darwin Pricing Terms: admin.darwinpricing.com.
- Darwin Farms (physical goods): For damaged items, contact Darwin Farms support right away with order number, photos of damage and packaging. Their policy requires notification within 7 days of receipt. See the refunds & returns page: darwinfarms.co.
- Formal notice (if required): If you choose to send formal written notice, the pipeline contact address is: Level 39, One Canada Square, Canary Wharf, London E14 5AB, United Kingdom. Sending a registered letter is optional and generally not required for app/platform removals.
What happens when you cancel
When you delete your Darwin app account via Settings → Delete account the deletion occurs immediately from the app side, but complete removal of all content may take longer depending on data retention and backup processes. For subscription cancellations made through Apple or Google, access typically continues until the end of the paid period if you cancel a subscription from the platform. For SaaS subscriptions cancelled in billing settings, service normally remains active until the paid cycle ends. For physical goods, cancelling an order may not be possible once shipped; returns for damaged items follow the seller’s returns process.
Will I get a refund?
Refund rules differ by product. In‑app premium purchases for the Darwin social/dating app are non‑refundable once charged according to Darwin’s Terms & Conditions; refund requests for those purchases must be handled through the App Store or Google Play and are subject to the platforms’ policies. Darwin Pricing (SaaS) typically allows service to continue until the end of the paid period and does not promise pro‑rata refunds in its stated terms. Darwin Farms treats all sales as final except for items damaged in transit if reported within 7 days - replacements or refunds are processed after the seller receives the returned or inspected item (typically within about 7 days of receipt).
Darwin plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Charles Darwin - Evolution (one-time) | C$2.99 | One-time purchase | Educational content about Charles Darwin’s voyage, maps, diagrams, and quizzes. |
Your consumer rights in Canada
Canadian consumer protections include a 14‑day cooling‑off period for some unsolicited or distance sales and broader rights under the federal Competition Act and relevant provincial consumer protection laws. Digital in‑app purchases are frequently governed by the App Store or Google Play refund and dispute processes, so platform rules often determine refund outcomes. For physical goods, statutory return and warranty rights may apply depending on the province and how the sale was made; however, clearly disclosed seller policies (such as Darwin Farms’ 7‑day damage claim window) are generally enforceable if compliant with applicable law. If you believe a business has engaged in unfair practices, you can contact provincial consumer protection offices for guidance.
Customer experiences
Public reviews vary by product. Some customers praise Darwin‑branded pet food for quality, timely delivery and responsive customer service, and some insurance offerings under the Darwin name report competitive pricing and good support. Conversely, different Darwin‑branded services have poor reviews: certain recruitment or HR products named Darwin have complaints about cancellation handling, data deletion concerns, and unresolved payment issues, and there are isolated complaints of damaged packaging for physical deliveries. Reviews suggest cancellation and refund experiences depend heavily on which Darwin product you use and whether you followed the platform (App Store/Google Play) or seller procedures.
Documentation checklist
- Account email/username, order number/receipt, purchase date and amount
- Screenshot of subscription or purchase confirmation and billing charges
- For physical goods: photos of the damaged item, packaging, and delivery label; delivery date
- Copies of any support correspondence (tickets, emails, chat transcripts)
- Relevant device details (iOS/Android, app version) when disputing in‑app charges
Common mistakes
Common errors include assuming account deletion automatically cancels platform subscriptions (it does not - App Store or Google Play subscriptions must be cancelled separately), failing to keep receipts or screenshots needed for disputes, waiting too long to report damaged goods beyond the seller’s stated window, and contacting the app developer instead of the mobile platform for in‑app purchase refunds. Example: a user deletes their account but continues to be charged because they didn’t cancel the subscription in their Apple ID settings.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Darwin app - Delete account (Settings → Delete account) + manage subscription via App Store/Google Play | In‑app premium purchases: generally non‑refundable by Darwin; refunds only via App Store/Google Play subject to their policies | Deletion: Low. Refund requests via platform: Low - Medium (platform dependent) |
| Darwin Pricing (SaaS) - Account → Billing → Stop Subscription | No general pro‑rata refunds; service usually continues until end of paid period | Low |
| Darwin Farms (physical goods) - Report damaged items within 7 days with photos | Yes for damaged items reported within 7 days; replacement/refund processed after inspection (≈7 days) | Low - Medium (requires documentation and possible return shipping) |
| Formal mailed notice to corporate address | Depends on issue and product; may not change platform refund outcomes | Medium - High (time and recordkeeping required) |
After cancelling
After you cancel or delete, keep proof of cancellation and any receipts or confirmation emails. If you need a refund for an in‑app purchase, follow the App Store or Google Play refund process (see Apple Support or Google Play Help). For SaaS subscription disputes, contact Darwin Pricing support and retain billing screenshots. For damaged physical goods, follow Darwin Farms’ returns process and keep photos and shipping receipts. Useful links: Darwin app terms - darwinsocial.com/terms-and-conditions; Darwin Pricing terms - admin.darwinpricing.com/terms.html; Darwin Farms refunds - darwinfarms.co/refund-returns; Apple refunds/help - support.apple.com; Google Play refunds/help - support.google.com/googleplay.
Address
Formal mailed notice (optional): Level 39, One Canada Square, Canary Wharf, London E14 5AB, United Kingdom.