Cancellation service N°1 in South Africa
Contract number:
To the attention of:
Cancellation Department – Miway
MiWay Insurance Limited, PostNet Suite #382, Private Bag X121
1685 Halfway House
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Miway service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Miway: Simple Process
What is Miway
MiWay Insurance Limited is an insurance company operating from South Africa that offers personal and commercial insurance products. If you are a Canadian policyholder trying to cancel a MiWay policy, you are dealing with a foreign insurer and must follow their contractual terms and the instructions in your policy documents.
How to cancel Miway
- Locate your policy documents and note the policy number, effective date, renewal date and any cancellation clauses or fees.
- Draft a written cancellation request that includes your name, policy number, reason for cancellation, requested cancellation date and a request for written confirmation and details of any refund.
- Sign the cancellation request and make copies of the request, your policy documents and any identification you will include.
- Send the signed cancellation request by tracked, registered mail with return receipt (raccomandata A/R) to MiWay Insurance Limited at the address below to ensure proof of receipt; keep the tracking record and receipt.
- Retain all correspondence and follow up after 7 - 14 business days if you have not received confirmation; if you used an intermediary (broker/agent), notify them as well and request that they confirm cancellation in writing.
- If you expect a premium refund, include your preferred refund method (bank transfer details) and ask for an itemized calculation of any refund, fees or adjustments.
What happens when you cancel
On receipt of your cancellation request, the insurer should update your policy status and send written confirmation. Access to the insurance coverage ends on the cancellation date specified by the insurer and in accordance with your policy terms; if you cancel mid-term you will typically lose coverage from the cancellation date onward.
The insurer will process any premium adjustment or refund according to the policy’s calculation method (pro rata or short-period basis) and any applicable administrative fees. Your personal data will continue to be held and processed in accordance with MiWay’s privacy policy and applicable law; you may request a copy of the insurer’s data handling or retention policy if needed.
Will I get a refund?
Refunds depend on your policy wording. Many insurers provide a prorated refund of unused premium when a policy is cancelled before its expiry, less any administration fees or applicable short-rate penalties. If there are outstanding or pending claims, these can reduce or offset any refund. Some contracts include a minimum premium or non-refundable fees; read your policy’s cancellation and refund clauses carefully.
Because MiWay is based in South Africa, currency conversion, banking fees and international transfer times can affect the net amount you receive and how long it takes to arrive.
Miway plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Adult single fare - PRESTO | C$3.40 (starting April 1, 2024) | per ride | PRESTO card single fare |
| Youth single fare - PRESTO | C$2.65 (starting April 1, 2024) | per ride | PRESTO card single fare for ages 13 to 19 |
| Adult PRESTO monthly pass | C$141 (starting April 1, 2024) | Monthly | Loaded onto PRESTO, unlimited rides for a calendar month |
| Affordable Transit Program (ATP) adult PRESTO monthly pass | C$70.50 (starting April 1, 2024) | Monthly | 50% discount for eligible low‑income riders |
| Adult cash/open payment single fare | C$4.25 (starting April 1, 2024) | per ride | Cash or contactless debit/credit card fare |
| Youth single fare - PRESTO | C$2.90 (effective January 1, 2026) | per ride | Updated fare for ages 13 to 19 |
| Adult single fare - PRESTO | C$3.50 (effective January 1, 2026) | per ride | Updated adult PRESTO fare |
| Adult PRESTO monthly pass | C$145 (effective January 1, 2026) | Monthly | Updated adult monthly pass |
| ATP adult PRESTO monthly pass | C$72.50 (effective January 1, 2026) | Monthly | Updated discounted monthly pass for low‑income riders |
| Adult cash/open payment single fare | C$4.50 (effective January 1, 2026) | per ride | Updated cash or contactless fare for all riders |
| Note: PRESTO loyalty program applies weekly fare‑capping. Seniors ride free with senior‑type PRESTO card; otherwise pay adult fare. Child fares (ages 6 - 12) are free with PRESTO. | |||
Your consumer rights in Canada
Consumers in Canada have rights to clear disclosure of contract terms, written confirmation of insurance changes and fair handling of claims. Insurance is regulated provincially, so specific cancellation and refund rules differ by province; for example, rules about notice periods, refund calculations and dispute resolution vary. If an insurer or broker refuses to comply with the contract, you may file a complaint with your provincial insurance regulator or seek help through consumer protection services.
For general federal guidance on financial consumer protection, consider the Financial Consumer Agency of Canada. For province-specific rules and complaint processes, contact your provincial regulator (for example, the Financial Services Regulatory Authority of Ontario for Ontario residents).
Customer experiences
Canadian policyholders dealing with foreign insurers commonly report that cancellations work smoothly when the policy wording is clear and the insurer responds promptly to written requests. Positive outcomes typically follow when the policyholder supplies complete documentation, sends tracked mail and keeps a clear paper trail.
Negative experiences often involve long processing times, unclear refund calculations, or difficulties communicating across time zones and jurisdictions. Using a broker or intermediary can speed resolution in some cases, while direct communication with an overseas insurer may require patience and persistence.
Documentation checklist
- Signed cancellation letter with policy number and requested cancellation date
- Copy of the insurance policy and any amendments or renewal notices
- Proof of identity (copy of government ID) and proof of address
- Payment evidence (receipts or bank statements showing premium paid)
- Bank details for refund (including IBAN/SWIFT if international transfer is required)
- Photos or records of registered mail receipt/tracking and any correspondence with the insurer or broker
Common mistakes
Frequently, people fail to include their policy number or a clear requested cancellation date in the written request, which delays processing. Another common error is sending non-tracked mail or using email without requesting written confirmation, leaving no proof of delivery. Relying on a phone call alone, not notifying any financing company or not checking whether the policy is subject to a minimum premium or cancellation fee also leads to unexpected outcomes. For example, a policyholder who cancelled by voicemail only discovered weeks later that the insurer required a signed letter and administrative fees reduced the refund significantly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Registered mail (raccomandata A/R) | Most likely to produce documented proof and a clear refund calculation; refund depends on policy terms | Low - Medium |
| Email (if accepted by insurer) | Fast delivery, but refund outcome varies and may require additional signed documentation | Low |
| Phone call to insurer or broker | Can be quick to notify, but rarely sufficient alone to secure a refund without written follow-up | Medium |
| Through broker or agent | Often smoother handling and clearer negotiation of refunds or pro rata calculations | Low - Medium |
After cancelling
Keep all confirmation documents, registered mail receipts and any written responses for at least one year. Monitor your bank or card statements for the refund and keep a record of the date and amount received. If the insurer does not acknowledge the cancellation or does not issue an expected refund within a reasonable time (for example, 30 - 60 days), escalate the matter to the insurer’s complaint department and then to the relevant provincial regulator if unresolved.
Helpful resources: for sending tracked registered mail from Canada use Canada Post’s registered mail service; for financial consumer questions or to find provincial regulators consult the Financial Consumer Agency of Canada and your provincial insurance regulator.
Canada Post Registered Mail: https://www.canadapost-postescanada.ca/
Financial Consumer Agency of Canada: https://www.canada.ca/en/financial-consumer-agency.html
Financial Services Regulatory Authority of Ontario (example provincial regulator): https://www.fsrao.ca/
Address
MiWay Insurance Limited
PostNet Suite #382, Private Bag X121
Halfway House, 1685
South Africa