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More Than

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Canada

Cancellation service #1 in Canada

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Termination letter drafted by a specialized lawyer
Sender
More Than Pet Insurance Cancel | Postclic
More Than
PO Box 255
NR18 8DP Wymondham United Kingdom
support@more.com
Cancellation of More Than contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the More Than service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
More Than
PO Box 255
NR18 8DP Wymondham , United Kingdom
support@more.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand More Than. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation More Than: Easy Method

What is More Than

More Than is an insurance and subscription service brand that offers consumer insurance products and related online account management tools. It operates a customer-facing website where users can manage subscriptions, file claims, and access support resources.

Information about cancellations and account management is published on More's Help Center; specific operational and refund policies are not extensively documented in public-facing sources.

How to cancel More Than

  • Log in at more.com, go to “My profile” → “Subscriptions”, and select “Cancel”.
  • If you received subscription emails, use the cancellation link included in those emails to cancel directly.
  • If you prefer to cancel in writing, send a dated cancellation request and your account details to More in writing and send it by registered/tracked mail (see Address section for details). Keep the mailing receipt as proof of delivery.

What happens when you cancel

When you cancel auto-renewal via the documented web methods, More Than keeps your access active until the end of the paid period. Cancellation turns off future billing but does not normally terminate access immediately.

More Than will retain account and transaction data according to its privacy and record‑keeping policies; if you need data deletion or clarification about retention, contact customer support or consult the company's privacy policy on their website.

Will I get a refund?

There is no explicit, public refund policy (for example, a 14‑day right of withdrawal or an automatic pro rata refund on cancellation) found in More’s Help Center or Terms pages. That means refunds are not clearly guaranteed by publicly available policy documents.

Exceptions may exist on a case‑by‑case basis - for example, if a payment error occurred, or if a specific promotional or contractual term provides a refund. If you believe you are entitled to a refund, contact More’s customer support, present your documentation, and ask for a written decision. If More does not provide a satisfactory response, consider escalating through provincial consumer protection channels.

More Than plans and pricing

Plan Price Main features
Varies Varies Varies

Your consumer rights in Canada

Canada does not have a single federal law that gives a general right to return goods or cancel services for a refund; merchants generally set their own refund and cancellation policies and must honour those published terms. Some provinces have specific consumer protection rules that give limited cancellation rights for certain contracts (for example, short cancellation periods for door‑to‑door sales or certain pre‑arranged services), but these provincial rules typically do not create a universal right to a refund for online subscriptions unless the contract or local law specifically applies. For broader context on provincial variations and obligations, see a legal overview such as this summary.

Customer experiences

Public reviews are mixed. Positive feedback highlights a straightforward website, easy navigation, competitive pricing and helpful customer service representatives. Many reviewers note that initial sign-up and online account access are user-friendly.

Negative reviews commonly relate to claims handling rather than cancellation: users report delays in claims processing (sometimes exceeding a month), poor communication or the need to repeatedly follow up, and difficulties arising after changes to system or underwriter arrangements. These reviews suggest that while account management is clear, post‑sale service and claims resolution are areas of concern for some customers. For direct user reports, see community review pages such as Trustpilot.

Documentation checklist

  • Account details: registered email, username, policy/subscription number
  • Proof of payment and billing dates (receipts, bank/credit card statements)
  • A clear, dated cancellation request (email copy, web confirmation screenshot, or signed letter)
  • Any communications with More (support tickets, emails, claim reference numbers)
  • Confirmation of cancellation (email or screenshot) or proof of mailed cancellation (tracking number/registered mail receipt)

Common mistakes

Common mistakes include assuming that cancelling through an app (App Store/Google Play) is documented when More’s public guidance only describes web‑based cancellation, failing to keep proof of cancellation (no screenshot or saved confirmation email), and not checking the end of the paid period so access or billing expectations are misunderstood. Other issues are assuming an immediate prorated refund without checking policy, and sending cancellation requests to the wrong address or support channel (which can delay processing).

Comparative recap

Method Refund Difficulty
Website: My profile → Subscriptions → Cancel Not specified publicly Easy
Email subscription link Not specified publicly Easy
App Store / Google Play Not documented by More; app store refund policies may apply Unknown / Varies (depends on platform)
Written cancellation by registered mail Not specified publicly Moderate (requires registered/tracked mailing and proof)

After cancelling

After you cancel, watch for a confirmation email or on‑screen confirmation and save it with your records. Verify future billing statements to ensure auto‑renewal has stopped. If you expect a refund, follow up promptly and request a written explanation if one is denied.

If issues persist - such as continued billing, missing confirmation, or disputed refunds - contact More’s customer support first, then consider filing a complaint with your provincial consumer protection office. Helpful references include More’s Help Center article on cancellations (help.more.com) and public user reviews for experience context (Trustpilot).

Address

For written or mailed correspondence, use the following address and send by registered or tracked mail to ensure proof of receipt: PO Box 255, Wymondham, NR18 8DP, United Kingdom. Keep the tracking number or registered mail receipt (for example, raccomandata A/R) as documentation of delivery.

FAQ

To cancel your More Than pet insurance, log in to your account at more.com, navigate to 'My profile' → 'Subscriptions', and select 'Cancel'. Alternatively, you can send a written cancellation request via registered mail to ensure proof of delivery.

More Than does not have a publicly documented refund policy, so refunds are not guaranteed. If you believe you are entitled to a refund, contact customer support with your documentation and request a written decision.

When you cancel your More Than pet insurance, your coverage remains active until the end of the current paid period. Future billing will stop, but you will still have access to your benefits until that time.

In Canada, consumer rights regarding cancellations vary by province. While there is no universal right to a refund for online subscriptions, some provinces have specific rules. Check your local consumer protection laws for details.

Common mistakes include not keeping proof of your cancellation request when sent via registered mail and failing to check for any specific cancellation terms in your contract. Always verify the cancellation method specified in your agreement.