Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Nrma
9 Murray Rose Avenue
2127 Sydney Olympic Park
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nrma service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Nrma: Easy Method
What is Nrma
NRMA is an insurance provider known primarily in Australia offering motor, home and travel insurance products and roadside assistance. It operates under the Insurance Australia Group and provides policies, claims handling and customer support oriented to Australian regulation and markets.
How to cancel Nrma
- Locate your policy number, personal identification and the preferred cancellation date - keep a copy of the policy schedule.
- Contact NRMA via your online account (if available) or by phone to notify them of your intention to cancel and request the exact cancellation procedure and required documentation.
- Prepare a signed cancellation request that includes: policy number, policyholder name, contact details, requested cancellation date and, if applicable, bank details for refund.
- Send the signed cancellation request by registered post (raccomandata A/R) to ensure proof of delivery; include all supporting documents and a copy of identification.
- Retain proof of posting and delivery, record any reference numbers provided by NRMA, and follow up if you do not receive written confirmation of cancellation within the time frame they state.
What happens when you cancel
When you cancel a policy NRMA will typically close future cover from the cancellation date and record the policy as terminated. Access to features tied to active cover (such as roadside assistance or claim submission for incidents after the cancellation date) will end on that date. The contract may still be subject to outstanding obligations such as unpaid premiums or unsettled claims arising from the period when cover was active.
NRMA should send written confirmation of cancellation and any details about final balances, refund calculations or retained fees. Keep copies of all correspondence and any proof-of-delivery receipts you obtained when sending your cancellation request.
Will I get a refund?
Refunds depend on your specific policy terms. Many insurance contracts allow a pro‑rata refund of unused premium when you cancel mid-term, but insurers commonly apply administration fees, minimum premiums or short‑rate adjustments. Refunds can also be withheld or reduced if there are outstanding claims, unpaid premiums, or if the policy contains a specific non‑refund clause. Because NRMA is based in Australia, currency conversion and international banking fees may affect the amount a Canadian resident receives if a refund is issued to a Canadian bank account.
If you purchased your NRMA policy through a broker, the broker’s terms may affect timing or handling of any refund. Ask NRMA for a written statement of how any refund was calculated and the expected payout method and timing.
Nrma plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Car - Comprehensive | Varies | No Canadian pricing available; pricing depends on vehicle, driver history and cover options. |
| Car - Third Party / Fire & Theft | Varies | Varies by level of cover and optional extras. |
| Home & Contents | Varies | Price depends on property value, location and cover selections. |
| Travel Insurance | Varies | Short-term products with variable pricing by destination, duration and age. |
Your consumer rights in Canada
If you are a Canadian resident dealing with an overseas insurer, your rights depend on where the contract was formed and the governing law in your policy. Insurance in Canada is regulated provincially and provincially appointed regulators oversee consumer protections for policies issued in Canada. For cross‑border purchases or overseas insurers, remedies may be limited; however, general consumer protections against unfair practices still apply and you can seek guidance from federal bodies and provincial regulators.
For general guidance and complaint avenues in Canada, consult the federal Financial Consumer Agency of Canada (FCAC), the Insurance Bureau of Canada (IBC), and your provincial insurance regulator (for example, FSRA in Ontario or AMF in Quebec). If the policy is governed by Australian law or NRMA’s terms specify Australian jurisdiction, Canadian authorities may have limited power to compel remedies - consider legal advice if a significant dispute arises.
Customer experiences
Customer reports vary. Many policyholders describe a straightforward cancellation when they provided a clear written request, policy number and followed up to obtain written confirmation. However, some customers have reported delays in receiving confirmation or refunds, especially when communication crosses time zones or when refunds require international transfers. Using registered post and keeping detailed records of all interactions is commonly reported as effective for resolving disputes.
Documentation checklist
- Policy number and policy schedule (copy)
- Signed written cancellation request with requested cancellation date
- Government photo ID (copy)
- Bank details for refund (if requested) and proof of payer identity
- Evidence of posted letter (registered post receipt) and any delivery confirmation
- Records of prior communications (emails, call reference numbers) and proof of outstanding payments or claims status
Common mistakes
Common errors include not confirming the exact policy number or insured name (which can delay processing), sending an unsigned or incomplete cancellation request, and failing to request and keep written confirmation. Another frequent issue is assuming an immediate refund without checking policy terms; some policies apply administration fees or short‑rate penalties that reduce refunds. Finally, relying solely on a phone call without following up in writing or without proof of delivery can leave you without evidence if the insurer disputes the cancellation timing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible - subject to policy terms and automated processing | Easy |
| Phone call to customer service | Possible, but follow up in writing to secure proof | Moderate |
| Registered post (raccomandata A/R) | Possible and best for proof of delivery | Moderate |
| In person at a branch (if available) | Possible with immediate receipt | Easy to Moderate |
After cancelling
After cancellation, wait for written confirmation and a final statement showing any refund or outstanding balance. Keep all records for at least one year or longer if a claim remains possible. If you do not receive confirmation or you disagree with the refund calculation, escalate to NRMA’s complaints handling team and retain copies of your correspondence and proof of delivery.
For disputes you cannot resolve directly, consult Canadian consumer authorities listed below, seek legal advice about jurisdictional issues, or contact your provincial regulator for guidance about cross‑border insurance complaints. Useful links and resources are below.
Address
Send cancellation letters by registered post (raccomandata A/R) to ensure proof of delivery:
NRMA Insurance Attn: Customer Service
9 Murray Rose Avenue
Sydney Olympic Park NSW 2127
Australia
Helpful links: NRMA Insurance, Financial Consumer Agency of Canada (FCAC), Insurance Bureau of Canada (IBC), FSRA (Ontario regulator), AMF (Quebec regulator).