Servizio di annullamento N°1 in India
Numero di contratto:
All'attenzione di:
Ufficio Disdette – Oneassist
OneAssist Consumer Solutions Pvt. Ltd., P O Box No. 7417, J B Nagar Post Office, J B Nagar, Andheri (E)
400059 Mumbai
Oggetto: Disdetta del contratto – Notifica tramite email certificata
Gentili Signori,
Con la presente comunico la mia decisione di recedere dal contratto numero relativo al servizio Oneassist. Questa notifica costituisce una volontà ferma, chiara e inequivocabile di disdire il contratto, con effetto dalla prima data possibile o in conformità al termine contrattuale applicabile.
Vi prego di adottare tutte le misure necessarie per:
– cessare ogni fatturazione a decorrere dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta ricezione della presente richiesta;
– e, se del caso, inviarmi il rendiconto finale o la conferma del saldo.
La presente disdetta vi viene inviata tramite email certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, rendendolo una prova equivalente che soddisfa i requisiti della prova elettronica. Disponete quindi di tutti gli elementi necessari per trattare regolarmente questa disdetta, in conformità ai principi applicabili in materia di notifica scritta e libertà contrattuale.
In conformità al Codice del Consumo e alle normative sulla protezione dei dati, vi chiedo inoltre di:
– eliminare tutti i miei dati personali non necessari ai vostri obblighi legali o contabili;
– chiudere ogni account personale associato;
– e confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della privacy.
Conservo una copia integrale di questa notifica nonché la prova di invio.
Cordiali saluti,
11/01/2026
Cancellation Oneassist: Easy Method
What is Oneassist
OneAssist is a consumer protection and assistance service that offers protection plans, extended warranties, and related benefits for devices and purchases. It operates subscription-style plans that typically renew automatically unless cancelled, and its service terms (including refund and cancellation rules) are governed by the provider’s general terms and the specific plan terms.
How to cancel Oneassist
- Check your plan details first: review your plan documents, the plan-specific “Free Look‑In Period” (if any), and any claim activity tied to the plan. The Free Look‑In Period and exact deadlines may be defined per plan.
- If your plan allows in‑app or web cancellation, sign in to your OneAssist account or the app and look for plan / subscription settings to cancel auto‑renewal. If you purchased through a third‑party app store (Apple App Store or Google Play), note that publicly available terms do not specify platform‑specific procedures for Canada; the general OneAssist cancellation terms apply.
- To create a formal record (recommended), send a written cancellation request by registered post to OneAssist’s postal address. Include your full name, membership or account number, plan details, reason for cancellation, and contact information. Keep a copy and tracking proof.
- Keep evidence of your cancellation: screenshots of in‑app cancellation or account settings, confirmation emails, registered‑post receipt, and any support case numbers. If you need to follow up, provide these when contacting support or a regulator.
What happens when you cancel
When you cancel a OneAssist plan, future automatic renewals should be stopped and you will not be billed for new terms after the current paid period ends (unless otherwise stated in the plan terms). Access to plan benefits may continue until the end of the paid term; confirm whether coverage remains active for the remainder of the billing period. OneAssist may retain your account and claim records for operational and legal purposes - if you need data deleted, consult the provider’s privacy policy and request data removal in writing.
Will I get a refund?
Refund eligibility depends on timing and usage. If you cancel within the plan’s Free Look‑In Period and the plan terms allow it, a full refund of the Total Fee or Plan Fee is typically available. After the Free Look‑In Period, refunds follow a sliding scale based on days since activation: 0 - 30 days = 100% refund, 31 - 180 days = 50% refund, 181 - 270 days = 25% refund, and more than 270 days = 0% refund. If a claim has been lodged or any benefit has been used during the term, OneAssist’s terms state that no refund will be provided. Because the exact Free Look‑In duration may be plan‑specific, verify your plan documents before you cancel or file a claim. For reference, see OneAssist’s general terms: OneAssist general terms & conditions.
Oneassist plans and pricing
| Plan | Coverage / Features | Price (CAD) |
|---|---|---|
| OneAssist protection & warranty plans | Varies by plan and region | Varies |
Your consumer rights in Canada
Canadian consumer protection varies by province and the nature of the product or service. There is no universal, automatic 14‑day right of withdrawal for digital services across all provinces; instead, OneAssist’s own Free Look‑In Period governs short‑term cancellation and refund rights. Consumers should confirm plan‑specific refund windows and other conditions before purchase. Note that filing a claim or using a benefit is commonly specified as voiding refund eligibility under OneAssist’s terms, so exercise the Free Look‑In Period before using services if you intend to keep the refund option available.
Customer experiences
Public reviews and discussion forums show mixed experiences. Many customers report satisfactory policy activations or renewals processed without issue, while others report poor customer service, delays or denials of claims, unresolved refund promises, and frustration with responsiveness. Independent review pages and community threads contain accounts of claim rejections or lengthy dispute processes; outcomes may vary by case and how well documentation and timelines were followed.
Documentation checklist
- Membership/account number and plan details
- Proof of purchase or plan activation (receipt, order confirmation)
- Valid photo ID used for the account
- Policy documents and terms showing Free Look‑In Period
- Correspondence with OneAssist (emails, chat screenshots) and any claim reference numbers
- Photos or evidence if a device/service issue was involved
- Copy of your written cancellation request and registered‑post tracking/receipt
Common mistakes
Common pitfalls include cancelling after the applicable refund window has passed, filing a claim before confirming your Free Look‑In cancellation option (which can invalidate refund eligibility), and failing to retain proof of cancellation or communication. Another frequent error is relying on presumed app‑store cancellation procedures without checking OneAssist’s plan terms - platform‑specific instructions for Canada were not found in public terms, so the plan’s general terms usually control. Finally, customers sometimes send informal requests without using registered post or creating a clear paper trail, which makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App / Website cancellation | Refunds follow OneAssist plan terms (Free Look‑In or sliding scale); if a claim was made, typically no refund | Moderate - depends on account access and confirmation receipts |
| Registered post (written request to provider) | Refunds follow plan terms; registered post provides stronger evidence if disputing a refund | Moderate to High - slower but better paper trail; recommended for disputes |
| App Store / Google Play purchase cancellation | Platform‑specific refunds may be subject to platform policies, but OneAssist’s general cancellation terms apply in lieu of specific Canadian platform guidance | Variable - may involve both platform and provider steps |
After cancelling
After you cancel, retain all records: confirmation of cancellation, registered‑post proof, screenshots, and any follow‑up correspondence. Monitor bank or card statements for any unexpected charges and follow up promptly if renewal charges appear. If you cannot resolve a dispute directly with OneAssist, consider contacting the relevant provincial consumer protection office or a small claims forum; keep your documentation ready. For OneAssist’s published terms and general policy reference, see OneAssist general terms & conditions.
Address
OneAssist Consumer Solutions Pvt. Ltd., P O Box No. 7417, J B Nagar Post Office, J B Nagar, Andheri (E), Mumbai - 400059, India