Cancellation Oscar: Easy Method

What is Oscar

Oscar refers to multiple services that share the "Oscar" name. In Canada this guide covers two distinct offerings: OSCAR home‑services (a booking app for in‑home services) and OSCAR Pro (an EMR / professional software product). Each product has separate terms, cancellation rules and customer support routes, so follow the procedure that matches the product you purchased or booked.

How to cancel Oscar

• OSCAR home‑services app (oscar‑app.com): Cancel immediately in the app or via the booking confirmation page. If you cancel within 15 minutes of booking you should incur no fee and any card authorization hold will be released; refunds can take up to 10 working days. If more than 15 minutes have passed, the platform may apply a cancellation fee (often 30% and in some cases up to 100% depending on proximity to service time). Include your booking reference, screenshots of the booking and cancellation, and request written confirmation.
• OSCAR Pro (EMR software): OSCAR Pro’s published policy is that cancellations and refunds are not permitted unless there was an error in the amount charged. Contact the vendor’s billing or support channel immediately if you believe an error occurred.
• Recommended formal route (all products): Send a written cancellation request by certified mail (raccomandata A/R) and request written confirmation. Address the letter to Member Services (see address at the end of this guide) and keep a copy of the mailed documents and delivery receipt. Also follow up by email through the app or support portal and retain all correspondence.

What happens when you cancel

If you cancel a booking through the OSCAR home‑services app within the allowed window, any authorization hold on your card is released and refunds are processed; the developer states refunds may take up to 10 working days to appear. If you cancel after the permitted window, a cancellation fee may be assessed and you may lose part or all of the booking amount depending on timing and the provider’s rules. For OSCAR Pro, cancellation typically does not change access or billing unless the vendor agrees there was an error in the charge. In all cases, cancelling does not automatically delete your account or stored data unless you request account closure under the provider’s data or privacy procedures; if you need data removed, ask for the vendor’s data‑deletion process in writing.

Will I get a refund?

OSCAR home‑services app: Refunds are explicitly available for cancellations made within 15 minutes of booking; held funds should be released and refunds processed within up to 10 working days. If OSCAR cancels the service, any held funds are released and refunds may take up to 10 working days. For cancellations made after the 15‑minute window, the platform’s terms permit cancellation fees - commonly 30% and sometimes 100% depending on proximity to the service appointment - so refunds may be reduced or withheld.

OSCAR Pro (EMR): The provider’s stated policy is no cancellations permitted and no refunds, except where there has been a demonstrable error in the amount charged. If you believe a billing error occurred, contact billing or Member Services with proof (receipts, statements) and request correction and refund in writing.

Oscar plans and pricing

Your consumer rights in Canada

Consumer protection in Canada is governed at the federal and provincial levels, and rights vary by province and by the type of product or service. Generally, services that are supplied at a specific date and time (for example, a scheduled in‑home cleaning) are commonly treated as exempt from a statutory “cooling‑off” period in many jurisdictions. Your rights to refunds and cancellations will also depend on the contract terms you agreed to when booking and any applicable provincial consumer protection laws. If you believe the vendor has acted unfairly or breached its contract, you can contact your provincial consumer protection office or the Government of Canada consumer information resources for guidance. For general federal consumer information see Government of Canada - Consumer services.

Customer experiences

Public reviews for OSCAR home‑services in Canada include multiple complaints on review platforms about no‑shows, late or unprofessional service providers, poor communication, and difficulty obtaining refunds or meaningful responses from support. There were no prominent positive verified reviews found on TrustPilot or ProductReview Canada for a Canadian "Oscar" entity. Separately, Oscar Health (US insurance) has many negative reviews on TrustPilot reporting denied claims, billing difficulties, coverage confusion and slow customer support. Reviews suggest that persistence, thorough documentation, and following formal written procedures improve chances of a satisfactory outcome.

Documentation checklist

• Booking reference number, date and time of service
• Payment receipts, card statement entries or authorization hold screenshots
• Screenshots or copies of the app booking page and any cancellation confirmation (if available)
• All correspondence with the provider (emails, chat logs, messages) and timestamps
• Photos or evidence if service was not performed or was unsatisfactory
• Copy of the provider’s Terms & Conditions or Terms of Use that applied to your booking
• Certified mail (raccomandata A/R) receipt and delivery confirmation if you send formal notice

Common mistakes

Waiting to document problems is a frequent error: if a cleaner does not show or the service is poor, take photos, note times and save communications immediately. Another common mistake is relying on verbal promises instead of written confirmation; always request and keep written confirmation of cancellations and refunds. People also miss brief cancellation windows (for example, the 15‑minute free cancellation window for OSCAR home‑services) and then are surprised by fees - check the exact timestamp of your booking and cancellation. Finally, not following up with your bank or card issuer when refunds are delayed can slow resolution; keep your bank notified and provide them with supporting documentation if you must dispute a charge.

Comparative recap

After cancelling

After you cancel, keep all documentation and monitor your payment method for the refund or any fees. If the provider does not respond or refuses a valid refund, escalate: (1) raise a formal dispute with your card issuer or payment provider, (2) contact your provincial consumer protection office, and (3) keep evidence to support your claim. Useful links: OSCAR home‑services terms (check the app or oscar-app.com for Terms & Conditions), OSCAR Pro / OSCAR Health terms (see provider pages such as hioscar.com), and general consumer guidance at the Government of Canada - Consumer services. If public reviews or complaints are relevant, consider documenting them (e.g., TrustPilot) to show pattern of behaviour.

Address

Send certified mail and request written confirmation to Member Services:

Oscar Health, Attn: Member Services
555 5th Avenue, New York, NY 10017