Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Paylink
Kempton House, Kempton Way, Dysart Road
NG31 7LE Grantham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Paylink service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Paylink: Easy Method
What is Paylink
Paylink is a payment-related app/service that enables businesses and individuals to accept or manage payments through links and related tools. In Canada the app is available to download from app stores, but publicly available details about paid subscription tiers or in-app pricing for 2024/2025 are limited.
The platform is typically used to create and send payment links, take card payments or set up recurring payments via a connected account or payment processor; exact features and billing depend on the version of Paylink and the payment processor configuration chosen by the merchant.
How to cancel Paylink
Cancellation options commonly offered by services like Paylink include emailing support, using an online account portal (if available), calling a support line, or sending a written cancellation by postal mail. The fastest, clearest method is usually email because it creates a dated record. If you have an online account area or in-app subscription control (for App Store purchases), try that first for immediate processing.
- Write an email to support@paylinksolutions.co.uk with the subject line "Cancellation Request".
- In the message include: your full name, the email address on the Paylink account, the account number or merchant ID (if shown), the payment method used, and the date you want cancellation to take effect.
- State clearly whether you also request a refund or a pro-rated charge correction, and ask for a written confirmation with a cancellation reference number.
- If you cannot cancel by email, check any online account settings or in-app subscription controls (App Store subscriptions are managed via your Apple ID / App Store subscriptions screen).
- If email/online methods fail, send a signed postal letter to the company address and keep proof of postage; note that this is slower and may take longer to process.
- Keep copies/screenshots of all correspondence, confirmations, and any payment receipts until the cancellation and any refunds are confirmed.
What happens when you cancel
When you cancel, access to paid features will typically stop at the end of the paid billing period unless the provider states immediate termination. If you cancel a free download or an app-level subscription managed by the App Store, Apple’s subscription controls may govern timing and renewal. Data retention and access to historical transactions depend on Paylink’s data policy - some records (receipts, invoices) are usually retained for a limited period while account access may be removed.
Automatic renewals should stop after cancellation is processed; however, ongoing charges might occur if cancellation is not completed correctly or if your payment processor has pending scheduled payments. Always confirm cancellation in writing and verify that no new charges appear afterwards.
Will I get a refund?
Refunds depend on Paylink’s published terms of sale, the payment processor’s policies, and the timing of your cancellation. If a charge was for a future billing period and you cancel before the renewal date, some merchants offer a pro-rated or full refund; others only stop future billing without refunding the current period. Unauthorized or mistaken charges can often be disputed through your card issuer or payment processor.
In practice, outcomes vary: prompt documented requests and clear reasons (e.g., accidental double-charge, unauthorized transaction) improve the chance of a refund. If Paylink’s own policy is silent or unclear, use your bank or card provider’s dispute process and keep written records of your cancellation attempts.
Paylink plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Download | Free | One-time (download) | Access to PayLink Canada app; pricing for payments or subscriptions not publicly displayed |
Your consumer rights in Canada
Canadian consumer protection is primarily handled at the provincial/territorial level and covers unfair contract terms, clear disclosure of recurring charges, and certain protections for automatic renewals. Merchants must not use deceptive practices and must disclose billing terms for subscriptions and recurring payments. If a business does not honour its stated terms, provincial consumer protection offices can investigate.
If you believe charges are unauthorized, contact your card issuer or payment provider quickly to request a reversal or dispute. For unresolved issues you can contact your provincial consumer protection office, the Financial Consumer Agency of Canada for banking/financial complaints, or, in Quebec, the Office de la protection du consommateur.
Customer experiences
User reports for services like Paylink are mixed: many customers find email-based cancellations effective when they receive a prompt written confirmation. Others report delays when the support contact information is not clearly published or when cancellation is attempted through third-party payment processors instead of the merchant directly. A common theme is that clear documentation and follow-up significantly reduce friction.
Because public pricing and subscription details for Paylink in Canada are limited, some users note uncertainty about refund eligibility and timing; this makes keeping receipts and confirmation messages especially important.
Documentation checklist
- Account number/merchant ID, account email, and full name used on the Paylink account
- Copies/screenshots of invoices, receipts, subscription confirmation, and renewal notices
- All correspondence with Paylink support (emails, chat logs) and dates/times of calls
- Proof of postage for any mailed cancellation, and bank/credit card statements showing the charge(s)
Common mistakes
Common errors include not including the account identifier or registered email in the cancellation request, assuming an in-app download cancelation stops server-side subscriptions, or failing to request written confirmation. Other mistakes: cancelling the wrong account, not checking whether the subscription is billed through the App Store (which must be cancelled through Apple), and removing payment methods before the cancellation is confirmed, which can complicate disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email (support@paylinksolutions.co.uk) | Possible - depends on terms and timing | Low |
| Online account / in-app controls | Possible - immediate stop of renewals typical; refunds depend on policy | Low |
| Phone (if listed in account/support) | Possible - faster for immediate help but may require follow-up in writing | Medium |
| Postal mail | Possible but slower and may require proof of delivery | High |
After cancelling
After you cancel, wait for written confirmation and check your bank or card statements for any further charges. If a charge you expected refunded is not returned, follow up with Paylink support and your payment provider. Retain all cancellation confirmations and any reference numbers in case you need to escalate.
If you cannot resolve the situation with Paylink, you can file a complaint with your provincial consumer protection office, contact the Financial Consumer Agency of Canada for financial disputes, or use your card issuer’s chargeback/dispute process for unauthorized or disputed charges.
Helpful resources: Government of Canada - Consumer, Ontario - Consumer Protection, Consumer Protection BC, Office de la protection du consommateur (Quebec), and Financial Consumer Agency of Canada. For App Store subscription management see Apple - manage subscriptions.
Address
Kempton House, Kempton Way, Dysart Road, Grantham, Lincolnshire, NG31 7LE, United Kingdom