Cancellation Pets Best: Easy Method

What is Pets Best

Pets Best is a U.S.-based pet insurance provider that offers accident and illness coverage for dogs and cats, claims reimbursement, and a 30-day money-back guarantee on new policies (subject to no claims being filed). While its primary operations are in the United States, Canadians should confirm availability and terms for policies sold to or used in Canada before purchasing.

How to cancel Pets Best

• By phone: Call 1-877-738-7237 during business hours and tell the representative you want to cancel your policy; request written or emailed confirmation of the cancellation. Pets Best typically processes cancellation requests within 2 - 5 days, and cancellation is effective the day after Pets Best receives your request.
• In writing: Send a written cancellation request by email, mail, or fax. Pets Best accepts written cancellations and will cancel the policy as soon as the request is received. For mail, sending by certified mail (return receipt requested) is recommended so you have proof of delivery. Use the mailing address below.
• App Store / Google Play purchases: Pets Best does not support direct cancellations from within the App Store or Google Play apps. If you purchased via those platforms you must still cancel with Pets Best by phone or in writing; additionally, check Apple or Google refund policies for any platform-level refund options.

What happens when you cancel

When Pets Best receives and processes your cancellation request the policy is terminated effective the next day. You will lose access to benefits and any in-force coverage immediately after the cancellation effective date; any ongoing claims will be handled according to Pets Best claims rules and the policy terms in force up to the cancellation date. Your policy will not renew after cancellation. Pets Best retains records of the policy and the cancellation; if you need copies of past invoices or claims, contact customer service before or after cancellation to request them.

Will I get a refund?

Pets Best offers a 30-day full refund (100% of premium) if you cancel within 30 days of the policy effective date and no claim has been filed. If you cancel after that 30-day period you are generally entitled to a pro-rated refund for any unearned premium collected. Refund processing and timing may vary: cancellation processing commonly takes 2 - 5 days, and refunds typically issue to the original payment method within roughly 10 - 15 business days, though timing can differ by payment method and bank.

Pets Best plans and pricing

Your consumer rights in Canada

Pets Best is U.S.-based; Canadian consumers should confirm that the specific policy they purchase is valid for their location and comply with any provincial insurance requirements. Many Canadian provinces provide consumer protections such as cooling-off periods for insurance contracts; Pets Best’s 30-day full-refund window typically equals or exceeds many provincial minima but does not replace local statutory rights. If you purchased through the App Store or Google Play, check Apple and Google refund policies as well, since app-store purchases can have additional platform-level refund remedies. When in doubt, request written confirmation of cancellation and refund details from Pets Best and, for legal questions, consult your provincial consumer protection agency or an insurance regulator.

Customer experiences

Customer feedback is mixed. Many policyholders report that claims are easy to submit and that reimbursements can arrive quickly - often within about a week - and that customer service can be compassionate and helpful, especially with large claims. However, complaints also frequently mention long claim processing times (weeks to a month in some cases), intermittent website or app access problems, difficulty reaching customer service (long holds or unresponsive channels), claim denials (sometimes for pre-existing conditions or via automated review), and notable premium increases at renewal with limited recourse for reversing those increases. These experiences suggest good outcomes for many customers but also practical challenges for others.

Documentation checklist

• Policy number and named insured (your policy documents)
• Reason for cancellation (brief written statement)
• Proof of policy purchase or effective date (email or invoice)
• Any supporting documents for refunds (no-claim confirmation if within 30 days)
• Preferred refund method and banking details if required (verify security requirements before sending sensitive banking information)
• Record of delivery if sending by mail (certified mail return receipt or fax confirmation)

Common mistakes

Customers sometimes assume they can cancel through mobile apps and are surprised to learn Pets Best requires phone or written cancellation; this can delay the process. Another common mistake is not requesting written or emailed confirmation of cancellation - without confirmation you may have difficulty proving cancellation or refund eligibility. People also often forget to check whether a claim was submitted during the 30-day money-back window; any paid claim typically voids the full-refund eligibility for that period. Finally, not keeping copies or proof of sent cancellation requests (fax confirmation, certified mail receipt, or a saved email) can complicate disputes about the cancellation effective date.

Comparative recap

After cancelling

Keep the written confirmation or email from Pets Best showing the cancellation date and any refund amount. Monitor your bank or card statements for the refund within the stated timeframe (typically 10 - 15 business days). If you do not receive confirmation or a refund in the expected window, contact Pets Best customer service again, provide your proof of cancellation, and ask for escalation. For further information, visit the Pets Best website and FAQs, and if you purchased via a mobile app, review Apple’s or Google’s refund procedures for app purchases.

Helpful links: Pets Best, Pets Best FAQs, Financial Consumer Agency of Canada, Apple refunds, Google Play refunds.

Address

Pets Best Insurance Services, LLC, 965 Keller Rd., Altamonte Springs, FL 32714. For phone cancellations call 1-877-738-7237. If you send mail, consider certified mail (return receipt requested) to have proof of delivery.