Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Petsecure
301‑600 Empress Street
R3G 0R5 Winnipeg
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Petsecure service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Petsecure: Easy Method
What is Petsecure
Petsecure is a Canadian pet insurance provider that offers accident and illness coverage for dogs and cats through several tiered plans. Policies are underwritten by Petline Insurance Company and sold through Petsecure’s customer channels.
How to cancel Petsecure
- Prepare a written cancellation request that includes your full name, your pet’s name, and your policy number.
- Send that written request by email, fax, or regular mail to Petsecure’s customer service; if you prefer a phone option, call 1‑800‑268‑1169 or use the website portal or live chat to start the process but be prepared to follow up in writing.
- If you mail the request, consider sending it by registered mail with return receipt (or an equivalent trackable method) so you have proof of delivery and the date the insurer received it.
- Keep copies of all correspondence, any confirmation numbers, and records of dates and times for phone or chat interactions.
- Note that cancellation cannot be completed through App Store / Google Play subscriptions alone; use the written/customer support channels above.
What happens when you cancel
Cancellation is processed based on the notice date and Petsecure’s billing cycle. Coverage continues through the end of your current invoice period; it does not necessarily end on the day you submit the request unless that request aligns with the end of the invoice period. Your access to claims submission and customer support remains for that active period. Petsecure will retain policy records as required by law and for claim review - if you need copies of your records, request them before or during cancellation.
Will I get a refund?
If you have prepaid premiums beyond the current invoice period, Petsecure’s policy is to refund the unused portion for time after the coverage end date (coverage ends on the last day of the current invoice period). There is no evidence in Petsecure’s published materials of an automatic statutory 14‑day cooling‑off full refund; refunds are limited to unused prepaid premium balances. If you believe you qualify for an additional refund or dispute the amount, follow up in writing and keep documentation; you may also seek external recourse if necessary.
Petsecure plans and pricing
| Plan | Typical focus | Price |
|---|---|---|
| Secure 1 | Basic accident & illness coverage | Varies |
| Secure 2 | Expanded illness coverage and higher limits | Varies |
| Secure 3 | Broader coverage and higher annual limits | Varies |
| Secure 4 | Includes preventive care and the most comprehensive benefits | Varies |
Your consumer rights in Canada
Pet insurance in Canada is subject to provincial insurance regulation and general consumer‑protection laws. Petsecure’s published policy does not show a mandatory 14‑day cooling‑off clause in the materials reviewed; refunds are tied to unused prepaid premiums. If you have a dispute about cancellation, refund, or claims handling, you can escalate: review Petsecure’s internal complaint procedure, contact the Financial Consumer Agency of Canada (FCAC) for guidance on federal consumer protections where applicable, and consider filing with an industry ombud service such as the General Insurance OmbudService if your issue is not resolved. Provincial regulators may also accept complaints about licensed insurers operating in their jurisdiction.
Customer experiences
Customer feedback is mixed. Some users and comparison sites note that Petsecure offers comprehensive accident and illness coverage across multiple plan levels and that long‑time customers have successfully filed claims. Other reviewers - particularly on platforms like Trustpilot and ConsumersAdvocate - report recurring issues: difficulty cancelling, continued billing after cancellation or after a pet’s death, reductions in coverage over time, slow or denied claims, and disputes over what is considered a pre‑existing condition. These negative reports suggest you should keep thorough records when cancelling and when submitting claims.
Documentation checklist
- Policy number, your full name, and your pet’s name (required in the written request)
- Date of request and preferred cancellation effective date
- Proof of payment for recent prepaid premiums (if seeking a refund)
- Copies of prior correspondence, claim numbers, or confirmation of earlier cancellation attempts
- Return address, contact phone number, and email for confirmation
Common mistakes
Common errors include failing to submit cancellation in writing (or failing to include the required identifying information), assuming app subscriptions or app‑store cancellations terminate the policy, not keeping a copy or proof of delivery for the cancellation request, and not checking the billing cycle so you understand when coverage actually ends. For example, customers who say “I cancelled today” may still be charged for the remainder of the current invoice period if their request was received mid‑cycle and they didn’t request a prorated refund in writing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (written request: email, fax, mail) | Refund for prepaid premiums beyond the current invoice period | Moderate - best for recordkeeping; may take processing time |
| Phone / website portal / live chat | Same refund policy applies, but you must provide written identifying information | Variable - can be faster but some customers report follow‑up or billing problems |
| App Store / Google Play | Not supported for policy cancellation | High / Not supported - use customer support or written request |
After cancelling
After you submit your cancellation, monitor your bank or card statements to confirm billing has stopped and follow up with Petsecure if you continue to be charged. If you are owed a refund, request written confirmation of the refund amount and the date it will be issued. If the insurer does not resolve your concern, use the links below for next steps: review Petsecure’s contact and support pages, consult the Financial Consumer Agency of Canada for consumer guidance, or contact the General Insurance OmbudService for unresolved complaints.
Petsecure: https://www.petsecure.com
Financial Consumer Agency of Canada: https://www.canada.ca/en/financial-consumer-agency.html
General Insurance OmbudService: https://www.giocanada.org
Address
Petline Insurance Company
301‑600 Empress Street
Winnipeg, MB R3G 0R5
Canada