Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Plymouth Rock
695 Atlantic Ave
02111 Boston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Plymouth Rock service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Plymouth Rock: Easy Method
What is Plymouth Rock
Plymouth Rock Assurance Corporation is a U.S.-based auto insurance provider offering personal auto coverage, online account tools and claims services. Although it markets directly and through independent agents and has online policy management, it is not a Canadian-licensed insurer and its policies are governed by U.S. insurance rules and the binding policy contract.
How to cancel Plymouth Rock
- Call their cancellation lines: 1-800-437-15556 if the policy was purchased directly or via Prudential Financial, or 1-833-511-7625 if purchased through an independent agent. You can request cancellation effective a specific date and ask for confirmation in writing.
- Use the online cancellation/manage policy page for information: Plymouth Rock - Cancel Auto Insurance. Note that alerts or informational notices do not by themselves change the legally binding policy documents.
- Send a signed written cancellation request to Plymouth Rock (see the Address section below). For proof of delivery, send by certified/registered mail (e.g., raccomandata A/R) or courier and keep the receipt.
What happens when you cancel
When Plymouth Rock processes a cancellation, your active coverage ends on the cancellation date you or the insurer specify. You will no longer be able to use policy services, billing, or claims under that policy after the effective cancellation time. Renewal offers stop automatically. Policy alerts or mobile notifications are generally informational - only the legally binding policy documents and the insurer’s cancellation acknowledgement establish the official status and effective cancellation date. Keep copies of confirmations, cancellation numbers, emails and any written acknowledgement.
Will I get a refund?
Plymouth Rock states it will refund the unused portion of the premium when you cancel mid-term, but insurers commonly apply a short-rate or cancellation penalty according to their rules, which reduces the refunded amount. Independent customer reports describe delays (commonly 30 - 60 days) and occasional cases of partial refunds or amounts smaller than expected. If you have an automatic payment (ACH) agreement, withdrawals may continue if the cancellation wasn’t fully processed - monitor your bank and request a stop or refund from the insurer and your bank if needed.
Plymouth Rock plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Membership | C$149.00/year | Annual | Access to wholesale travel rates, discounts on resorts/cruises, full concierge support, no blackout dates |
| Explorer’s Delight Travel Membership | C$3,995.00 (one-time or annual) | One-time (implied annual access) | Unrestricted travel, max discounts (~60%), best-price guarantee, unlimited resort weeks & cruises, full concierge support |
Your consumer rights in Canada
Canadian consumers generally have statutory protections under federal and provincial consumer protection laws, including rules about unfair practices and certain cancellation rights for digital content or distance sales in applicable circumstances. However, Plymouth Rock is a U.S.-based insurer and its policies are governed by U.S. insurance regulation and the contract you signed. No specific Canadian statutory cancellation or refund rights for Plymouth Rock policies were identified. If you are located in Canada and dealing with a U.S. insurer, you may still rely on bank chargeback rights, your payment card network protections, or provincial consumer offices for complaints, but these are separate from the insurer’s contractual and regulatory framework.
Customer experiences
Experiences reported by other customers are mixed. Some long-term customers praise prompt claims handling and a satisfactory app experience for managing policies. Conversely, many complaints mention billing inconsistencies, premium increases without clear warning, delays or lack of communication during claims, being charged after requesting cancellation, and long waits (30 - 60 days) for refunds. Independent review sites and complaint bureaus reflect both positive service episodes and recurring friction points around billing, refunds and customer support responsiveness.
Documentation checklist
- Policy number and insured name exactly as on the policy
- Desired cancellation effective date and reason (optional)
- Copy of any written cancellation request or email and the insurer’s written acknowledgement
- Proof of certified/registered mail or courier delivery (receipt/tracking)
- Bank/ACH payment details and dates of recent withdrawals
- Contact details for your new insurer (if replacing coverage) to avoid a coverage gap
Common mistakes
Customers frequently assume that an app alert or website message automatically cancels the policy; in many cases alerts are informational only and do not substitute for an explicit cancellation request or the insurer’s written confirmation. Another common issue is not specifying an exact effective cancellation date - this can cause extra charges or overlap with a new policy. People also forget to stop automatic payments or to check bank statements; ACH debits sometimes continue if cancellation wasn’t processed correctly. Finally, failing to keep proof (call reference, written request, certified mail receipt) makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1-800-437-15556 or 1-833-511-7625) | Pro rata refund typically available, may be reduced by short-rate penalty; reports of 30 - 60 day processing and occasional partial refunds | Low to Medium - immediate acknowledgement possible but follow-up often needed |
| Online / App | Refund possible but alerts may be informational only; ensure you receive written confirmation | Medium - convenient, but confirmation and follow-up recommended |
| Certified / Registered Mail (recommended for proof) | Same refund rules apply; strongest proof of request and effective date if dispute arises | Low - reliable method to establish record, requires mailing time |
After cancelling
After you cancel, keep the insurer’s written acknowledgement and monitor your bank for the refund and any further withdrawals. Refunds can take 30 - 60 days; if you don’t see the refund in that window, contact Plymouth Rock with your cancellation proof and ask for status. If automatic debits continue, contact your bank immediately to stop payments or request a recall. Useful pages: the official cancellation information Cancel Auto Insurance, the site mobile/alerts terms Mobile Terms, and general customer feedback on review platforms such as Trustpilot (for reported timelines and experiences). Keep copies of all communication and escalate to your bank, payment card issuer, or consumer protection office if you encounter unresolved charges or unreasonable delays.
Address
Plymouth Rock Assurance Corporation, Attn: Policy Cancellations, 695 Atlantic Ave, Boston, MA 02111, United States