Cancellation Simply Business: Easy Method

What is Simply Business

Simply Business is an online broker that offers small-business insurance and related services, connecting customers with carriers and policies through a digital platform. It provides quote comparison, policy purchase, and customer support primarily via its website and mobile apps.

How to cancel Simply Business

• Via App Store (iOS): Cancel directly through your Apple ID subscriptions at least 24 hours before the renewal date. Apple handles subscription refunds and billing queries - see the provider guidance at how to cancel via the App Store / Google Play.
• Via Google Play (Android): Cancel either in the Simple app or from Google Play subscriptions. Google Play manages refunds for purchases made through its platform - see the same provider guidance above.
• Via the web / Simply Business website: Call Simply Business at (844) 241-6648 to request cancellation; cancellation is effective upon receipt of your notice per the terms. If you send a written cancellation, use U.S. Certified Mail, Return Receipt Requested to the legal address (see the Address section below) to create a verifiable record of delivery.

What happens when you cancel

When your cancellation is processed, your coverage will stop in accordance with the carrier’s terms and the effective date noted in the confirmation. Renewals will not be charged after cancellation takes effect, but you should retain a confirmation (email or mailed receipt) proving the cancellation date. Any policy data and account information retained by Simply Business will remain subject to their privacy and data-retention policies; request copies or deletion per those policies if needed.

Will I get a refund?

Refund eligibility varies by carrier and by how the policy or subscription was purchased. You may be eligible for a refund of any prepaid premiums for the unused portion of the policy period, but some payments are marked non-refundable at the time of purchase. If you purchased through Apple or Google Play, refunds are handled by those stores. Simply Business’ published terms do not state a 14‑day statutory refund period and direct customers to carrier or platform refund rules. Always request written confirmation of any refund decision and timing.

Simply Business plans and pricing

Your consumer rights in Canada

Canadian consumer protections differ by province. Some provinces include cooling-off or cancellation rights for certain contracts, dispute-resolution paths, and consumer-protection processes that may affect insurance or brokered policies. Simply Business’ terms do not enumerate Canadian statutory rights, so you should check the applicable provincial insurance legislation and consumer-protection agencies (for example, your provincial regulator) to confirm any statutory cancellation windows, complaint procedures, or remedies available to you.

Customer experiences

Many customers praise Simply Business for a user-friendly online experience, quick quoting, competitive prices, and helpful support agents who make buying coverage straightforward. Conversely, there are multiple reports of difficulties when cancelling: long hold times, being routed to sales instead of support, perceived administrative or extra charges after cancellation attempts, and occasional reports of cancellations or claims being mishandled. These mixed reviews suggest a generally efficient buying flow but some friction in cancellation and post-sale support for a subset of customers.

Documentation checklist

• Policy number and effective dates
• Account holder name, email, and phone number
• Proof of purchase or payment (receipt, credit card statement)
• Written cancellation request (email or signed letter) and requested cancellation effective date
• Return-receipt or confirmation of delivery if mailing, and request for written confirmation of cancellation/refund from Simply Business or carrier

Common mistakes

Customers commonly assume an in-app cancellation equals a carrier cancellation; with Apple/Google purchases the store must be cancelled through the Apple ID or Google Play interface. Another frequent issue is relying on a verbal confirmation without obtaining written confirmation - this can cause disputes over the cancellation effective date and any charges. Some expect automatic statutory refunds (for example, a 14‑day refund) even though Simply Business’ terms do not state such a right. Finally, not recording or sending cancellations via a verifiable method (certified mail or documented email) increases the risk of delays or disputes.

Comparative recap

After cancelling

After you cancel, retain all confirmation emails, screenshots of account status, and any return-receipt documentation. If a refund is due, note the carrier or platform handling it and track the expected timeline. For unresolved issues, escalate with Simply Business support, involve your payment provider if a billing dispute exists, and consult your provincial insurance regulator or consumer protection office if you believe legal rights were not respected. For additional support and guidance see the provider cancellation article at how to cancel via the App Store / Google Play and Simply Business’ terms at Simply Business terms and conditions. For customer reviews, see Trustpilot.

Address

Simply Business, LLC, Attn: Legal Department, 53 State Street, 19th Floor, Boston, MA 02109