Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Spot Pet Insurance
710 Dorval Drive, Suite 400
L6K 3V7 Oakville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Spot Pet Insurance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Spot Pet Insurance: Easy Method
What is Spot Pet Insurance
Spot Pet Insurance is a Canadian pet insurance provider offering accident and illness coverage for dogs and cats through underwriters and administration partners. Plans typically reimburse eligible veterinary expenses according to chosen coverage levels, deductibles, and reimbursement percentages.
Coverage, cancellation, and refund details are governed by your policy terms and Spot's administrative procedures; specific rules can vary by plan and insurer.
How to cancel Spot Pet Insurance
You can cancel at any time. Below are practical steps to cancel and to protect your refund eligibility and records.
- Contact Spot Customer Care by phone at 1‑888‑501‑7768 or by email to customercare@spotpetinsurance.ca. Cancellation takes effect the day your request is received.
- Alternatively, use your Spot member portal/dashboard and select the "Cancel Subscription" option (subject to your insurer's terms).
- For a formal, traceable cancellation, send a written notice by registered mail (raccomandata A/R) to PTZ Insurance Services, Ltd., 710 Dorval Drive, Suite 400, Oakville, ON L6K 3V7, and request written confirmation of the cancellation.
- Ask for a written confirmation of the cancellation and any refund calculation, and keep copies of all communications and the registered-mail receipt.
- Be aware there is no documented separate App Store or Google Play cancellation flow - do not rely solely on app-store unsubscribes for policy cancellation unless Spot confirms it.
What happens when you cancel
Cancellation is effective on the day Spot receives your request. Coverage for new incidents ends on that date; claims for incidents that occur after the cancellation date are generally not covered. Claims submitted before cancellation will be processed according to your policy's terms and the insurer's claims procedures.
Your policy, claims history, and personal information may be retained by Spot or the insurer as required by law or for administrative purposes. Renewal stops for the cancelled policy; if you later seek new coverage, you will need to apply under the insurer's current underwriting rules.
Will I get a refund?
Refunds depend on timing, claims activity, and policy terms. If you cancel within the first 30 days from plan start, and you have not filed any claims and no covered services applied to your deductible, you will likely receive a full (100%) refund. After the initial 30 days, any refund is typically prorated based on unused premiums, but filed claims can reduce or eliminate refund eligibility.
Some insurer terms also provide a narrower window (for example, a 10‑day cancellation/receipt window via the Spot portal) for refund eligibility - always check your policy documentation. There is no blanket statutory 14‑day cooling‑off right documented for Spot in Canada; refunds rely on Spot's and the insurer's contractual terms.
Spot Pet Insurance plans and pricing
| Plan | Coverage summary | Typical pricing |
|---|---|---|
| Accident & Illness | Reimburses vet bills for covered accidents and illnesses, with variable deductibles and reimbursement levels. | Varies |
| Accident‑only | Coverage restricted to accidental injuries and related treatments, lower premiums than full coverage. | Varies |
| Wellness/Add‑ons | Optional coverages for routine care, preventative treatments, or other add‑ons where available. | Varies |
Your consumer rights in Canada
If you have a dispute, first contact Spot Customer Care. Spot documents a complaints process where you can escalate to a Contact Centre Leader (they aim to respond within 72 business hours) and then, if unresolved, to the insurer's ombudsman (e.g., Northbridge Ombudsman) or external avenues. You may also seek assistance from federal and industry bodies such as the Financial Consumer Agency of Canada (FCAC) or the General Insurance OmbudService (GIO).
Refunds and cancellation entitlements are governed by your policy and the insurer's terms. Keep policy documents and cancellation confirmations; if internal resolution fails, you can raise the matter with FCAC or GIO for guidance or dispute resolution. Relevant Spot procedures are available on Spot's complaints page: Spot complaints process.
Customer experiences
Reviews are mixed. Many customers on Trustpilot praise Spot for fast, user‑friendly claims processing and responsive customer service with reimbursements arriving within days. Positive feedback often highlights clear communications about coverage and claim status.
Conversely, some customers report delays, lost reimbursements, or repeated follow‑ups; others describe claim denials over documentation technicalities or frustration after rate increases and pre‑existing condition exclusions. Independent review sites and forums (including Reddit) include accounts ranging from satisfactory experiences to allegations of systematic denials - useful to review when setting expectations and preparing documentation.
Documentation checklist
- Policy number and policyholder name.
- Pet details (name, species, breed, date of birth).
- Reason for cancellation and effective cancellation date requested.
- Copies of any claims filed (dates, claim numbers, vet invoices) and statements of deductible use.
- Copies of prior communications with Spot (emails/chat transcripts) and proof of payments.
- Request for written confirmation of cancellation and any refund calculation; keep registered‑mail receipt if used.
Common mistakes
A frequent error is not obtaining written confirmation of the cancellation and refund calculation; verbal confirmations can be harder to enforce. Another common mistake is assuming a statutory cooling‑off period applies - Spot's refund entitlements depend on policy terms (e.g., 10‑ or 30‑day rules), not a universal 14‑day statutory right.
Some policyholders only stop automatic payments or cancel a subscription in an app store without confirming the insurer has cancelled the policy - this can leave coverage and premiums in place. Others wait until after filing claims to cancel, which can reduce or eliminate refund eligibility. Finally, failing to keep a complete documentation trail (policy number, claim receipts, emails) makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Customer Care (phone/email) | Full refund likely if within 30 days and no claims; prorated after 30 days; claims may reduce/eliminate refund. | Low - straightforward, immediate acknowledgment if contact information is correct. |
| Member portal / "Cancel Subscription" | May qualify for refund if within a short portal/receipt window (example: 10 days); otherwise follows standard prorated rules. | Low to Medium - quick if portal works; check portal terms and confirmation. |
| Registered mail to PTZ (formal written notice) | Same refund rules apply; formal letter creates a stronger paper trail for disputes. | Medium - more time and cost, but best for proof and escalation. |
After cancelling
After you cancel, watch for written confirmation and any refund processing. Monitor your bank or credit card statements for the refund and keep all receipts and correspondence. If a refund is delayed, follow up with Customer Care and escalate through the documented complaints process if needed.
Helpful resources: Spot's complaints page at https://spotpetinsurance.ca/complaints-process, general policy terms at Spot terms, consumer guidance sources such as the Financial Consumer Agency of Canada (FCAC) and the General Insurance OmbudService (GIO), and independent reviews like Trustpilot for peer experiences.
Address
Send formal cancellation notices (registered mail) to:
PTZ Insurance Services, Ltd., 710 Dorval Drive, Suite 400, Oakville, ON L6K 3V7, Canada