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I hereby notify you of my decision to terminate the contract relating to the Sygic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sygic: Easy Method
What is Sygic
Sygic is a commercial GPS navigation app that provides offline maps, turn‑by‑turn routing, speed camera alerts, real‑time traffic, and additional driving features (CarPlay/Android Auto, HUD, AR overlays) through one‑time purchases or recurring subscriptions. It is distributed via the Apple App Store, Google Play, and directly from Sygic’s web e‑shop.
How to cancel Sygic
- Google Play: Open the Google Play Store app (or visit play.google.com) → tap your profile icon → Payments & subscriptions → Subscriptions → select the Sygic subscription → Cancel. Note: cancel via Google Play; uninstalling the app does not cancel the subscription.
- Apple App Store: Open your Apple account (Settings → Apple ID → Subscriptions) → select the Sygic subscription → Cancel. Note: must cancel via your Apple account; uninstalling the app does not cancel the subscription.
- Sygic account (Web): Log in at accounts.sygic.com → My Orders / Order History → find the active subscription → click “Cancel subscription” → confirm. Applicable only for purchases made directly through Sygic’s e‑shop.
What happens when you cancel
When you cancel a subscription it will not renew at the next billing date; you typically retain access to paid features until the end of the already‑paid period. Cancelled subscriptions normally remain active through the current billing term rather than ending immediately. Your account data and any saved maps or settings remain in your account unless you delete the account or data separately; uninstalling the app does not remove your Sygic account or automatically stop billing through the platform where you subscribed.
Will I get a refund?
Sygic’s refund outcomes depend on where you purchased the licence. If you bought directly from Sygic’s web e‑shop, under the EULA you have a 14‑day right of withdrawal without giving reasons - Sygic must issue a full refund for single‑payment licences or for the first subscription period if you withdraw within 14 days. To exercise this right, notify Sygic in writing to refund@sygic.com; Sygic will process refunds within 14 days of receiving your notice. You may also send a written withdrawal to the company’s registered seat by post (registered mail is recommended for proof of delivery).
Purchases made through the Apple App Store or Google Play are governed by the platform’s refund policies; Sygic does not directly control those refunds. Also note Sygic does not refund partial unused time for ongoing subscription periods (platform rules may also apply), so canceling mid‑term normally prevents future renewals but does not produce a pro‑rata refund for the remainder of the current period.
Sygic plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium+ 1 Year subscription | C$18.49 | Annual | All Premium+ features (offline maps, CarPlay/Android Auto, speed cameras, real‑time traffic, HUD, RealView AR, etc.) |
| Premium+ 1 Year subscription | C$23.99 | Annual | All Premium+ features |
| Premium+ 1 Year subscription | C$24.99 | Annual | All Premium+ features |
| Premium+ 1 Year subscription | C$35.99 | Annual | All Premium+ features |
Prices vary by promotion and user; these values reflect the Canadian App Store listing as of January 2026.
Your consumer rights in Canada
Under the EULA and applicable consumer protections, Canadian consumers have a 14‑day right of withdrawal for digital purchases in many circumstances; when law and the EULA apply, that can require a full refund for single‑payment licences or the first subscription period if withdrawal is made in 14 days. For purchases made via Apple or Google, refunds are also subject to the platforms’ policies. Sygic’s stated policy is that it does not provide refunds for partial unused subscription periods, and consumers who buy “lifetime” licences and later change devices have reported difficulties restoring licences - an issue that can raise concerns under consumer protection rules about clarity and fair commercial practices. If you believe a vendor’s behaviour is misleading or unfair, you may consider contacting provincial consumer protection authorities for guidance.
Customer experiences
User feedback is mixed. Long‑term users often praise earlier versions and reliable offline navigation, while many others report technical problems such as app crashes, freezes, inaccurate routing (including wrong turns, circling, or truck routing issues), and weaker offline performance. Customer support experiences also vary: frequent complaints include slow or absent responses, difficulties restoring purchases or lifetime licences after changing devices, lost purchases, and unexpected changes to previously‑advertised “lifetime” features that required additional payment. These positives and negatives reflect a range of experiences; keep receipts and order records to help resolve disputes.
Documentation checklist
- Receipt or order confirmation (email), order ID or invoice
- Account email used for purchase (Apple ID, Google account, or Sygic account)
- Date of purchase and subscription renewal dates
- Screenshot(s) of the subscription in the store or the Sygic account order history
- Device details (make/model, OS version) and any error messages or screenshots showing the issue
Common mistakes
A common mistake is uninstalling the Sygic app and assuming this cancels billing - uninstalling does not stop subscriptions charged through Apple or Google. Another frequent error is contacting Sygic directly for refunds on purchases made via the App Store or Google Play instead of using the platform’s refund flow; platform purchases are governed by the platform’s policies. Users also sometimes fail to keep proof of purchase or the order ID, which complicates refund or restoration requests. Finally, expecting pro‑rata refunds for cancelling mid‑period is often unrealistic: Sygic’s policy (and many platform policies) typically deny partial refunds for remaining time in the billing period.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play | Refunds are handled by Google Play according to Google’s policy; Sygic cannot directly issue platform refunds. No guaranteed pro‑rata refunds for partial periods. | Low - cancel via Play Store subscriptions |
| Apple App Store | Refunds are governed by Apple’s policy; request via Apple. No guaranteed pro‑rata refunds for partial periods. | Low - cancel via Apple ID Subscriptions |
| Sygic account (Web) | If purchased directly, you have a 14‑day right of withdrawal for a full refund of single‑payment licences or the first subscription period; notify refund@sygic.com. Sygic processes refunds within 14 days of notice. | Low - Medium - cancel via account panel; written notice may be required for refunds |
After cancelling
After you cancel, keep confirmation screenshots or emails showing cancellation and retain receipts for at least the current billing period. For platform purchases, check your Apple or Google purchase history to confirm the cancellation and to request any platform refunds if eligible. For direct purchases, follow up with refund@sygic.com if you have exercised the 14‑day withdrawal right and keep proof of your written notice; consider sending postal notice by registered mail to the company’s registered seat for added proof. Useful links: Sygic account: accounts.sygic.com, Google Play subscriptions: play.google.com, Apple subscriptions help: Apple subscription management.
Address
Sygic a. s., Twin City C, Mlynské Nivy 16, 821 09 Bratislava, Slovakia