Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – The Hartford
P.O. Box 14215
40512 Lexington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the The Hartford service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation The Hartford: Easy Method
What is The Hartford
Overview
The Hartford is an insurance company known for personal lines (auto, home) and small-business insurance programs, and it operates affinity programs such as AARP auto insurance. In Canada, The Hartford’s consumer-facing insurance offerings are generally not available and specific Canadian pricing or policy portals are not published for 2024/2025.
How to cancel The Hartford
There is no online portal for cancelling standard The Hartford insurance policies; cancellations must be completed by phone, mail, or in person. The TrueLane mobile app is a free participation app (not a paid subscription), so no in-app cancellation is required - stop participation by uninstalling the app. For policies, you can contact The Hartford customer service numbers below or send written notice to the company; consider sending written cancellations by registered mail for proof of delivery.
- By phone: Call The Hartford customer service at 1-877-896-9320 for regular policyholders or 1-800-423-6789 for AARP members. Provide your policy number, full name, requested cancellation date, and a request for written confirmation.
- By mail (recommended registered mail): Send a signed cancellation letter including policy number, date you want the policy to end, and contact details to The Hartford, P.O. Box 14215, Lexington, KY 40512 USA. Ask for delivery confirmation (registered mail / "raccomandata A/R").
- In person: If you have a local agent or office available for your policy type, deliver a signed cancellation notice in person and obtain stamped proof of receipt.
- TrueLane app (iOS/Android): No subscription billing - uninstall the app to stop participation. See the app listing at TrueLane on the App Store.
What happens when you cancel
When a policy is cancelled, your coverage ends on the effective cancellation date you provided (or the insurer’s effective date if different). You should receive written confirmation of cancellation; retain that confirmation for your records. Cancellation may affect any automatic renewals - those will not continue once the policy is officially terminated. If you participated in the TrueLane app, uninstalling the app stops participation but does not affect any separate insurance policy unless you explicitly cancel the policy through the steps above.
The Hartford may keep records as required by law and policy terms; if you provided telematics or app data (e.g., TrueLane), that data may remain in The Hartford’s systems according to its privacy policy and applicable retention rules. Always request written confirmation specifying the cancellation effective date and any refund or balance due details.
Will I get a refund?
If you cancel within the initial review period - commonly around 30 days after purchase - The Hartford generally provides a full refund of premiums paid, provided no claims have been made during that period. After the initial review period, refunds are typically prorated: you are refunded the unused portion of the premium for the remaining policy term. The Hartford does not normally charge a cancellation fee for policy termination. Exact refund amounts and timing depend on your policy terms and whether any endorsements, fees, or premium adjustments apply.
The Hartford plans and pricing
| Plan | Price (CAD) |
|---|---|
| AARP Auto Insurance Program | Varies |
| Personal Auto Insurance | Varies |
| Homeowners / Renters | Varies |
| Small Business / Commercial | Varies |
Your consumer rights in Canada
Canadian consumers should know that The Hartford does not provide online policy cancellation; you are entitled to cancel by phone, mail, or in person and to receive written confirmation of cancellation. If cancelling within the insurer’s review or “free-look” period (typically about 30 days), you may be entitled to a full refund provided no claims were made. For cancellations after that period, refunds should be prorated to the unused term and no cancellation fees are normally applied. Keep copies of all correspondence and proof of delivery; retaining confirmation is important if you need to escalate a dispute.
Customer experiences
Public reviews of The Hartford show a range of experiences. Many consumers report frustration with customer service response times, billing errors, premium increases, claim denials, and audit-related disputes. The TrueLane app has drawn specific complaints about tracking accuracy, false speeding or braking events, mileage logging issues, and limited ability to correct recorded errors. At the same time, some users find the app and programs useful when they work as intended; uninstalling the app is a simple way to stop app participation.
Documentation checklist
- Policy number and policyholder full name
- Contact information (phone, email, mailing address)
- Requested cancellation effective date
- Signed cancellation letter or completed cancellation form (if required)
- Proof of mailing/delivery (registered mail receipt or stamped copy)
- Copies of recent billing statements and any correspondence about refunds
- Claim history or statement that no claims were made during the review period (if applicable)
Common mistakes
Consumers sometimes assume they can cancel policies online when The Hartford requires phone or written notice; attempting to cancel only by uninstalling an app will not terminate an insurance policy. Other common mistakes include failing to get written confirmation of cancellation, not specifying an effective cancellation date, assuming an immediate refund without checking the policy’s prorating rules, and sending cancellation letters without proof of delivery. For telematics apps, users sometimes assume app removal cancels any insurance effects tied to participation - always confirm policy status in writing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) / TrueLane app | No premium refund needed for app; uninstalling stops app participation | Easy |
| Google Play (Android) / TrueLane app | No premium refund needed for app; uninstalling stops app participation | Easy |
| Phone (customer service) | Refunds: full within ~30 days if no claims; otherwise prorated | Moderate (requires call, follow-up for confirmation) |
| Mail / Registered mail | Refunds: full within ~30 days if no claims; otherwise prorated | Moderate to Low (recommended for proof; allows record) |
After cancelling
After you cancel, keep the written confirmation and any proof of delivery for your records. Check your bank or credit-card statements to confirm any refund was received and that no further charges occur. If you have concerns about refund amounts, billing adjustments, or handling of claims, escalate with The Hartford customer service and retain all correspondence. For additional information or to review app details, see the TrueLane app listing at TrueLane on the App Store and program details at The Hartford AARP TrueLane. For general questions about online cancellation options, see this information summary at WalletHub.
Address
The Hartford
P.O. Box 14215
Lexington, KY 40512 USA
For written cancellations, consider sending by registered mail (raccomandata A/R) so you have proof of delivery.