Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Zander
Via Giuseppe Verdi 185
20831 Seregno
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zander service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Zander: Easy Method
What is Zander
Zander (listed as ZANDER S.R.L., based in Seregno, Italy) appears to offer consumer services such as insurance-related products and identity-theft protection. Public information about Zander’s online sales and app-store presence is limited; available documentation emphasizes that sales are final and provides an Italian corporate address for contact.
How to cancel Zander
- Locate your order confirmation or subscription details (order number, email used, dates) and review the receipt or terms you received at purchase.
- Contact Zander support promptly - use the contact method shown on your order, the website, or the company address. In your message include your full name, order/subscription number, reason for cancellation, and the outcome you request (cancellation confirmation and/or refund claim).
- If you cannot reach support or want a formal record, send a written cancellation letter by registered mail with return receipt (A/R) to the company address: ZANDER S.R.L., Via Giuseppe Verdi 185, 20831 Seregno (MB) Italia. Keep a copy and the postal receipt.
- Keep copies/screenshots of all communications, and note dates and names of any representatives you speak to. If cancellation relates to a damaged or incorrect product, include photos and proof of delivery.
- If Zander refuses a refund and you paid by card, contact your card issuer or payment provider to ask about a chargeback or dispute; provide the documentation you collected.
What happens when you cancel
Based on available information, cancelling a Zander purchase or subscription is governed by the company’s “all sales are final” policy. Cancellation may stop future renewals or access to services, but the policy indicates refunds are generally not provided. You should request written confirmation of cancellation and any effective date for termination.
Also ask Zander how they handle your personal data and whether they will delete or retain your account information after cancellation. If you rely on automatic renewals, check that the company confirms cancellation to prevent future charges.
Will I get a refund?
Zander’s stated policy is “No refunds or exchanges; all sales are final.” The same sources note that if a physical product arrives damaged or “appears different,” you should contact support. There is no explicit statement that Canadian statutory consumer withdrawal rights are accepted or applied by Zander.
If you believe you are entitled to a refund under applicable law or you received a damaged/incorrect item, escalate with the company in writing and keep all evidence. If the company refuses and you paid by credit card, you can pursue a dispute/chargeback with your issuer or file a complaint with your provincial consumer protection office; success is not guaranteed and depends on the circumstances.
Zander plans and pricing
| Plan | Price (CAD) |
|---|---|
| Zander (general offering) | Varies |
Your consumer rights in Canada
There is no verified indication that Zander honors Canadian statutory consumer protections such as a standard 14‑day cooling‑off period. Consumer protection rules in Canada vary by province and by the type of purchase; some goods and services may have specific cancellation or refund rules while others do not.
If you are in Canada and need assistance, consider contacting your provincial consumer protection office, your credit card issuer to request a dispute/chargeback, or seeking legal advice for contractual remedies. Complaints can also be escalated to relevant consumer complaint bodies if applicable.
Customer experiences
Public reviews are mixed: some customers report helpful support and proactive follow‑up when setting up products such as term life insurance and identity theft protection. Other customers report aggressive solicitation calls that continued despite registering on Do‑Not‑Call lists and at least one dispute over a denied claim after many years of payments. These reports suggest responsiveness can vary and that record‑keeping and persistence are important when dealing with disputes.
Documentation checklist
- Order confirmation, invoice, or subscription receipt (with order number and dates)
- Payment proof (credit card or bank statements showing the charge)
- All email or chat correspondence with Zander and names of representatives
- Photos of damaged or incorrect items, delivery confirmation
- Registered mail receipt / return‑receipt if you send a cancellation letter
- Call logs and recordings (if you keep them legally) and proof of DNC registration if relevant
Common mistakes
Common errors include failing to keep originals or digital copies of order confirmations and correspondence, sending informal cancellation requests without proof, and assuming a refund is automatic where the company’s policy states otherwise. For subscriptions, users sometimes forget to cancel before an auto‑renewal date or contact the wrong support channel (for example, emailing a general inbox instead of following the listed cancellation procedure).
Example: a customer who only called and did not keep a written confirmation later had difficulty proving the cancellation when a renewal charge posted. Another common mistake is not contacting the payment provider quickly enough to request a dispute after an unwanted charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact Zander via website/support | Generally no (company policy: all sales final); damaged/incorrect items may be considered | Medium - requires clear evidence and persistence |
| App Store / Google Play purchase | Depends on store refund policies (no Zander‑specific info available) | Varies - follow the app store refund process |
| Registered mail to company address | No guarantee of refund, but provides provable notice of cancellation | Low‑Medium - easy to send but may not change refund outcome |
| Credit card dispute / chargeback | Possible (depends on issuer rules and evidence) | Medium‑High - involves investigation and time |
After cancelling
After you cancel, keep the confirmation or postal receipt and monitor your bank and card statements for any further charges. If an unwanted charge appears, contact your card issuer immediately to open a dispute. If the company does not respond or you believe consumer law was breached, file a complaint with your provincial consumer protection office or seek legal advice for next steps.
For additional resources and to follow the correct procedures, see refund and complaint pages from major platforms and government sources: Apple - Request a refund, Google Play - Request a refund, and Government of Canada - Consumer information and complaints.
Address
ZANDER S.R.L.
Via Giuseppe Verdi 185
20831 Seregno (MB)
Italia