Cancellation Altima: Easy Method

What is Altima

Altima Telecom is a Canadian telecommunications provider offering residential and business connectivity services across multiple provinces. The company sells internet and related services and maintains published terms for cancellations, refunds and service changes.

How to cancel Altima

• Contact Altima by email, phone, letter or in person and clearly state you want to cancel; cancellation takes effect on receipt unless you specify a future cancellation date. For written notice, sending a registered letter to the head office is recommended; include your account number, full name, contact phone, desired cancellation date and reason. See Altima’s official cancellation policy.
• Return any rented or purchased equipment to the return address specified by Altima (returns are required to receive refunds where applicable). Use tracked or signed-for shipping and keep the tracking number/receipt. The company notes equipment returns are processed from a London, ON return address - confirm the exact address with Altima before shipping.
• Keep copies of all communications, delivery receipts, and any confirmation numbers you receive after submitting the cancellation.

What happens when you cancel

On cancellation, service access ends on the effective cancellation date and recurring charges stop after that date; charges continue up to the effective date. If you had account credit remaining and the account stays active the credit remains as account credit; when the account is closed any refundable balance is returned after equipment is returned and cleared. Installation and activation status affects the fees charged at cancellation (see next sections).

Will I get a refund?

If you cancel before installation and return equipment you are generally entitled to a full refund; cancelling within 48 hours before scheduled activation may incur a processing fee (including shipping/handling). Cancelling within 48 hours after activation could result in the full installation fee being charged. For one‑year prepaid or premium plans, early termination typically causes the previously‑waived installation fee to be charged and the remaining prepaid balance to be refunded. Altima states refunds are issued to the credit card on file (if active) or by mailed cheque to the account holder within 30 days after equipment return and account reconciliation. One‑time activation/installation fees, restocking fees and shipped equipment fees are generally non‑refundable unless required by law; see Altima’s service terms for details.

Altima plans and pricing

Your consumer rights in Canada

Under Altima’s published terms and Canadian consumer rules, customers in most provinces can cancel without penalty if the provider amends terms to increase customer obligations; in Quebec and Newfoundland special rules apply (typically entitlement to 30 days written notice and the right to terminate without cost where applicable). Refunds for prepaid monthly service must be prorated for unused time and clearly disclosed charges for installation, restocking or shipped equipment must reflect actual cost. If you believe a fee is punitive or not properly disclosed, provincial consumer protection laws and federal complaint bodies may provide remedies; consult the linked Altima terms and local consumer authorities for specifics.

Customer experiences

User reports are mixed. Some customers on Reddit praised stable speeds, accurate billing and respectful technicians after upgrades. Independent review sites show many negative reports: Trustpilot and other consumer sites contain complaints about repeated disconnections, billing after cancellation, forced account migrations, difficulty returning equipment and slow or unhelpful customer service. The Better Business Bureau and consumer complaint platforms include records of billing disputes and long resolution times. When cancelling, be prepared to document communications and returns because several complaints highlight problems with follow‑up and refunds.

Documentation checklist

• Account number and account holder full name (exactly as on the account).
• Contact phone number and email; mailing address for any mailed cheque refund.
• Clear written cancellation request stating the effective cancellation date.
• Proof of equipment return: courier tracking number, signed delivery receipt or shipment invoice addressed to the London, ON return location provided by Altima.
• Copies/screenshots of invoices, prior cancellation attempts, chat logs or confirmation emails and any offer/promotion terms that applied.

Common mistakes

Common errors include not specifying an exact cancellation date (leading to continued charges), failing to include the account number or sufficient ID in the request, and returning equipment without tracked or signed delivery - making it difficult to prove the return. Other frequent problems customers report are relying on verbal assurances without written confirmation and not following up to obtain a written final account statement. Example: customers have reported being billed for months after a verbal cancellation when no tracked return or written confirmation was retained.

Comparative recap

After cancelling

After you cancel, keep all confirmation emails, the cancellation letter receipt and equipment return tracking. Expect refunds to be issued to the card on file or by mailed cheque within about 30 days after equipment is received and the account is reconciled. If you have trouble receiving a refund or if charges continue after cancellation, escalate in writing to Altima and keep records; if unresolved you can file a complaint with the Commission for Complaints for Telecom‑Television Services (CCTS) or contact your provincial consumer protection office. For Altima’s official policies see their cancellation policy and service terms.

Address

Altima Telecom, 1179 Decarie Street, Unit 206, Saint‑Laurent, Quebec H4L 3M8, Canada