Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bsnl service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Bsnl: Easy Method
What is Bsnl
Bharat Sanchar Nigam Limited (BSNL) is an Indian state-owned telecommunications company that provides fixed-line, mobile, broadband and other value-added services. While BSNL’s primary operations are in India, some of its prepaid and roaming offerings, apps and international plans may be marketed or used by customers outside India; cancellation and refund rules depend on the product, purchase channel and applicable local law.
How to cancel Bsnl
- BSNL Apps (legacy BSNL Apps portal): sign in to the portal, go to My Purchases and click the Cancel link; use the cancellation link sent in the subscription renewal reminder SMS; or call BSNL customer care. Your access remains valid until the end of the paid period. See the legacy apps guidance at BSNL Apps FAQ.
- BSNL GameX (OneSpace): there is no automatic app-store cancellation - do not accept renewal or send a cancellation request to GameX support at least 5 days before the next billing cycle. Cancellations are handled at their discretion. See BSNL GameX T&Cs.
- App Store / Google Play subscriptions (iOS/Android): you must cancel through the same platform you used to subscribe. For Google Play, open the Play Store → Subscriptions and cancel. For iOS, open Settings → your name → Subscriptions and cancel. Uninstalling the app does not cancel the subscription.
- Direct recharges via BSNL EPay or other BSNL portals: check the transaction record and follow the portal’s refund or failed-transaction process (email customer service if a recharge fails to deliver within 24 hours).
- If you want a formal, provable request to BSNL corporate, send a signed cancellation letter by registered post (see Address section below) to ensure delivery and acknowledgement.
What happens when you cancel
When you cancel a subscription, access normally continues until the end of the period you have already paid for; cancelling prevents further automatic renewals. For app-store subscriptions, the platform manages the termination date and access. For services like GameX, a cancellation request may be processed at the provider’s discretion and you should avoid renewal to let the subscription expire. For one-time recharges (mobile, FTTH, data), if the recharge was applied successfully there is generally no reversal - the service or credit remains until its stated expiry.
Will I get a refund?
Refunds depend on the product and purchase channel. Purchases made through app stores follow the respective platform refund policies (Apple / Google). BSNL GameX subscription purchases are stated as non-refundable, though you can submit a cancellation request and reasons but approval is discretionary (GameX T&Cs). For direct recharges via BSNL EPay, transactions are final unless a recharge fails to complete within 24 hours; in that case file an email claim with transaction details and BSNL/EPay will investigate and, if warranted, process refunds within their stated timeframe (typically up to 21 working days) - see the EPay refund instructions at Bharat EPay refunds. Always check the purchase channel’s policy first and retain transaction receipts to support any claim.
Bsnl plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| IR_SRL,CND,ICL - 1659 (1-day) | C$10.54 | 1 day | 10 min incoming; 20 min outgoing local; 20 min outgoing to India; 50 MB data |
| IR_SRL,CND,ICL - 1359 (3-day) | C$21.74 | 3 days | 30 min incoming; 60 min outgoing local; 30 min outgoing to India; 100 MB data |
| IR_SRL,CND,ICL - 3495 (7-day) | C$55.92 | 7 days | 100 min outgoing (Canada & India); 500 MB data |
Your consumer rights in Canada
Canadian and provincial consumer-protection laws generally require clear disclosure for automatic renewals, explicit consent for recurring charges and easy mechanisms for cancellation. App-store purchases are governed by Apple and Google policies as well as Canadian law; if you bought through those platforms, their refund mechanisms apply. For purchases made directly with BSNL (for example EPay recharges), BSNL’s published terms apply but you also retain rights under Canadian payment and consumer-protection frameworks: you can contact your card issuer for unauthorized or disputed charges and consult provincial consumer-protection offices for enforcement or complaints. Always preserve receipts, billing dates and correspondence when pursuing a refund or dispute.
Customer experiences
User feedback on BSNL is mixed. Some customers value low-cost or occasional schemes that can suit light users and specific roaming needs. However, many complaints concern slow or unreliable connections, frequent disconnections, and perceived outdated infrastructure. Customer support experiences vary widely: reports include helpful resolutions but also frequent descriptions of unresponsiveness, delays or lack of coordination. Recharge concerns (money debited but the recharge not applied, lengthy refund timelines, or unexpected plan changes) have been reported; these are the common reasons users contact support or escalate via their payment provider.
Documentation checklist
- Account name and BSNL number or subscription ID
- Transaction receipt (payment confirmation, invoice or card statement)
- Next billing date and subscription product details
- Screenshots of subscription page, renewal SMS (if any) and error messages
- Copy of any prior correspondence with BSNL support and your contact details
- Registered-post tracking number or delivery receipt if you send a postal cancellation
Common mistakes
Many consumers assume uninstalling an app cancels the subscription - it does not; you must cancel via the app store or vendor portal. Another frequent error is missing the cancellation window for discretionary services such as GameX (which requests cancellation at least 5 days before next billing). Expecting automatic refunds for successful recharges is also a common mistake: unless a recharge fails to apply within the specified window, recharges are generally final. Finally, not retaining receipts, subscription IDs or screenshots makes disputes and refund requests harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Legacy BSNL Apps portal | Refunds governed by purchase method; typically no refund from BSNL for consumed period - platform refunds depend on store | Moderate (cancel within portal or via renewal SMS) |
| BSNL GameX (OneSpace) | Generally non-refundable; cancellation requests considered at provider’s discretion | Moderate - High (must request ≥5 days before billing; approval not guaranteed) |
| App Store / Google Play subscriptions | Refunds handled by Apple/Google according to their policies | Easy to cancel via platform; refund depends on platform review |
| BSNL EPay direct recharge | No refund unless recharge fails to deliver within 24 hours; claim via email; potential refund within ~21 working days if validated | High (requires evidence and wait time) |
After cancelling
After you cancel, keep copies of confirmation screens, cancellation emails, and any postal tracking receipts. If a refund or credit is expected, monitor the payment method and follow up with the vendor or app store if the promised timeframe passes. Useful links: BSNL GameX terms (GameX T&Cs), legacy BSNL Apps info (BSNL Apps FAQ), EPay refund page (Bharat EPay refunds), and BSNL terms (BSNL terms). If you bought via Apple or Google, consult their help pages for subscription cancellation and refund requests.
Address
For formal postal cancellation with delivery acknowledgement, send a signed letter by registered post (raccomandata A/R) addressed to the BSNL Customer Service Department or the General Manager - Corporate Office:
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi - 110001, India
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.