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Cancellation service #1 in Canada
Fastspeed is a VPN and privacy service that provides encrypted connections, IP masking, and access to region-restricted content. It offers short-term and annual plans with an emphasis on low introductory pricing for certain markets, including Canada.
When you cancel a Fastspeed subscription you generally retain access for the remainder of the billing period you already paid for; cancellation typically prevents the next automatic renewal. Your account and any stored settings usually remain active unless you request account deletion. Payment history and limited account data may be retained by Fastspeed for billing and legal purposes according to their privacy policy.
Refunds depend on Fastspeed’s stated refund policy and the terms that applied when you purchased. Some vendors offer a money‑back window or allow refunds for accidental renewals, while others only stop future billing without refunding past periods. If you purchased via Apple or Google, refunds are handled through their respective store policies. If you believe you qualify for a refund (e.g., accidental or fraudulent charge), contact Fastspeed support with proof, then escalate to the app store or your payment provider if needed.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Plan | C$1.36 / month (renews at C$10.82 / month) | Monthly | One‑month plan for Canada, auto‑renews at higher rate |
| 1‑Year Plan | C$16.48 (C$1.37 / month, renews at C$47.46 annually) | Annual | Annual Canada plan, pay C$16.48 upfront, renewal at C$47.46 |
In Canada you are protected by provincial and federal consumer protection rules that generally require clear disclosure of recurring charges and terms at the point of sale. You have the right to cancel future recurring payments once you follow the supplier’s cancellation process, and you can dispute unauthorized charges with your payment provider. Remedies vary by province; if you believe a company breached its terms, you can complain to your provincial consumer protection office or seek help from your card issuer. For general government guidance on consumer issues, see the Government of Canada’s consumer pages.
Customer feedback for services like Fastspeed is mixed. Many users praise fast connection speeds and the low introductory price for the first month or the annual discount. Common complaints relate to significant increases at renewal, difficulties obtaining refunds for renewed subscriptions, and confusion over where the subscription was purchased (direct vs app store). Experiences with customer support vary: some customers receive prompt help, while others report delays or requests to follow specific escalation steps.
A frequent error is uninstalling the app without actually cancelling the subscription - this stops app access but not the recurring charge. Another mistake is assuming a low introductory price will apply at renewal; users often miss the renewal notice and are surprised by the higher automatic charge. Some customers try to get a refund from the wrong party (for example, asking Fastspeed for a refund when the purchase was handled by the App Store); always check where the payment was processed. Finally, not keeping confirmation evidence makes disputes harder to resolve.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Fastspeed website/account | Low chance of refund after billing period ends; stops future charges | Easy to moderate |
| Cancel via Apple App Store | Refunds handled by Apple; possible for accidental charges | Moderate (use Apple’s report a problem flow) |
| Cancel via Google Play | Refunds handled by Google; possible within certain windows | Moderate (use Play Store refund process) |
| Contact Fastspeed support by email | Possible, depends on company policy and proof provided | Moderate to difficult (response times vary) |
| Bank/credit card dispute (chargeback) | Potential avenue for unauthorized or fraudulent charges | Difficult (requires evidence; may take time) |
After you cancel, keep copies of the cancellation confirmation and monitor your bank or card statements for any further charges. If you need help getting a refund, first contact Fastspeed support and provide the documentation checklist items. If that does not resolve the issue, request a refund through Apple or Google if you paid via an app store, or contact your payment provider to dispute unauthorized charges. For general consumer guidance, see government resources and app store support pages.
Helpful links: Government of Canada - Consumer information, Apple - Request a refund, Google Play - Request a refund.
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Written by Logan Lewis
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.