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Cancel COMWAVE
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Comwave service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Comwave: Easy Method
What is Comwave
Comwave is a Canadian telecommunications company that offers residential and business services including internet, home phone (including prepaid options), and mobile services. It operates under one‑year contract terms that commonly auto‑renew and applies its own policies for cancellations, equipment returns and refunds.
How to cancel Comwave
- Call Comwave by phone - cancellations must be done verbally; third‑party termination requests are not accepted. When you call, ask the agent for a cancellation reference number and the name of the agent who handled the call.
- If you want to prevent an automatic renewal, call at least 30 days before the contract’s renewal date (annual contracts renew automatically for successive one‑year terms unless cancelled 30 days prior).
- If cancelling early, ask for the Early Cancellation Fee (ECF) calculation - Comwave’s stated formula is the number of remaining months multiplied by the monthly fee.
- For business contracts: note a limited three business‑day right to cancel after signing only if no installation or order work has begun; after that, early termination can be costly (up to 100% of the contract plus disconnection and labour fees).
- Return any Comwave equipment only after obtaining a Return Authorization (RA); returns are at the subscriber’s expense and refunds (if applicable) are issued after the equipment is received (allow up to six weeks).
- Request any refund for a credit balance by phone - Comwave requires a manual refund request. Consider following the call with registered mail to Comwave Attn: Cancellations for documentary proof.
What happens when you cancel
When you cancel, service access will be terminated according to the terms of your contract and the agent’s instructions; if you are in a fixed contract term, early cancellation typically triggers the Early Cancellation Fee (ECF) calculated as remaining months × monthly fee. Contracts automatically renew for additional one‑year terms unless you cancel at least 30 days before renewal. Equipment provided by Comwave must be returned with a valid RA or you may face equipment or restocking charges. Processing of equipment returns and any applicable refunds can take several weeks after Comwave receives the items.
Will I get a refund?
If your account has a credit balance after cancellation, Comwave requires you to call to request a manual refund. Refunds may be subject to processing fees. For Home Phone prepaid equipment there is a return window of 30 days provided usage is under 15 minutes; those returns are subject to a $25 restocking fee. Mobile devices are generally non‑refundable. Comwave’s publicly posted terms do not include a general 14‑day statutory “cooling‑off” right - specific return/ refund rules depend on the product type and contract. If the company agrees to a refund after a complaint, timelines and net amounts can vary.
Comwave plans and pricing
| Plan | Price | Contract term | Notes |
|---|---|---|---|
| Residential Internet | Varies | 1 year (auto‑renews annually) | Early termination subject to ECF; check your plan details for speeds and equipment charges. |
| Home Phone (prepaid) | Varies | Prepaid / pay‑as‑you‑go or term as specified | 30‑day return window if usage under 15 minutes; $25 restocking fee may apply. |
| Business services (phone, internet) | Varies | 1 year (auto‑renews annually) | 3 business‑day cancellation window only if no installation/order started; early termination can include up to 100% of contract value plus disconnection/labour fees. See business terms. |
| Mobile devices / plans | Varies | Varies | Mobile devices are generally non‑refundable; check device‑specific return policies. |
Your consumer rights in Canada
If you cannot resolve a service or billing dispute with Comwave, you may escalate to industry dispute resolution bodies. The Commission for Complaints for Telecom‑television Services (CCTS) accepts complaints about telecommunications service and billing when internal remedies are exhausted. Some consumers have also used the Better Business Bureau (BBB) complaint process to obtain negotiated outcomes. Keep records of calls, notices, and returned equipment - these help support an escalation if needed. See Comwave’s published terms for some references to dispute mechanisms: Comwave business terms.
Customer experiences
Customer reviews are mixed. Some customers report successful resolutions and refunds after speaking with agents (for example, individual Trustpilot reports of refunds processed by helpful staff). Many reviews and complaint filings, however, describe long hold times, difficulty completing cancellations, surprise equipment or restocking fees, aggressive application of early termination charges, and poor customer service experiences. Public complaint threads on Trustpilot, the BBB and third‑party complaint boards document repeated patterns of billing surprises and long resolution times.
Documentation checklist
- Account number and full account name as listed on the Comwave account
- Date and time of cancellation call, agent name and cancellation reference number
- Copy of the signed contract or service agreement and any proof of payments
- Equipment list with serial numbers and the Return Authorization (RA) when issued
- Registered mail receipt or delivery confirmation if you send written follow‑up
Common mistakes
Assuming you can cancel via the App Store, Google Play, or by third‑party request - Comwave requires verbal phone cancellation and will not accept third‑party termination requests. Missing the 30‑day window before automatic renewal is a common error; if you wait until a few days before renewal you may be charged for another year. Failing to obtain a Return Authorization (RA) before sending equipment can lead to restocking or replacement charges. Not asking for and recording a cancellation reference number makes it harder to dispute wrongful charges later. Finally, many customers forget to call to request a manual refund for any remaining account credit.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone cancellation (required) | Refunds require a separate phone request; processing fees may apply | Moderate to high - hold times and agent handling vary |
| Third‑party termination request | Not accepted (no refund/recognition) | Impossible - not an accepted method |
| Registered mail (written follow‑up / proof) | Can support refund/charge disputes but does not substitute for the required phone cancellation | Low to moderate - useful for documentary proof, but must be paired with the phone call |
After cancelling
Keep the cancellation reference, agent name, RA and registered mail receipt. If you believe charges or fees were applied unfairly, contact Comwave customer service first, then escalate to external dispute bodies if unresolved. Useful links: Comwave refund information (residential refund page), Comwave business terms (business terms), and user reviews/experiences such as Trustpilot. If your dispute remains unresolved, consider filing with the Commission for Complaints for Telecom‑television Services (CCTS) and file a BBB complaint; keep all documentation handy for those processes.
Address
Send any written follow‑up or equipment returns (with RA) to:
Comwave Attn: Cancellations
61 Wildcat Road
North York (Downsview), Ontario M3J 2P5
Canada
For proof of delivery, send by registered mail (raccomandata A/R) or another tracked/deliverable method and retain the receipt.