Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Eastlink
P.O. Box 8660, Station "A"
B3K 5M3 Halifax
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Eastlink service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Eastlink: Easy Method
What is Eastlink
Overview
Eastlink is a Canadian telecommunications company offering residential and business services including Internet, TV, and mobile plans across parts of Atlantic Canada and selected other regions. They sell devices, managed Wi‑Fi (eero on many residential internet plans), and a mix of month‑to‑month and promotional pricing options.
How to cancel Eastlink
- Mobile within the first 15 days: call from your Eastlink device *611 or call 1‑877‑737‑2525 to request cancellation and a full refund if you have not accepted a replacement device. After 15 days refunds may be prorated and reduced by the value of any replacement device. See Eastlink mobile return details at eastlink.ca.
- Return newly purchased device/service: visit an Eastlink store with your receipt within 15 days (30 days if you have accessibility needs) to return or exchange for a full refund. See the return and warranty policy at help.eastlink.ca.
- Home services (Internet, TV): Eastlink requires contacting customer support by phone or chat to request cancellation - there is no online self‑service cancellation. After cancellation, arrange return of Eastlink equipment within 30 days to avoid additional charges; instructions at my.eastlink.ca.
- If you prefer written notice or need proof, send a signed cancellation letter (registered mail recommended) to Eastlink’s mailing address: P.O. Box 8660, Station "A", Halifax, Nova Scotia B3K 5M3. Use registered delivery for proof of receipt.
What happens when you cancel
When you cancel, your service access will end per the cancellation date set by Eastlink and any active recurring billing will stop after final billing is processed. If you have rented or been provided Eastlink equipment (modem, eero, set‑top box), you must return it within the stated window (typically 30 days) to avoid equipment charges. Any saved settings, messages or voicemail on Eastlink systems will usually be deleted after cancellation; back up anything you need before the service end date. Final billing may include prorated charges, outstanding device balances, early‑termination charges if applicable, or fees for unreturned equipment.
Will I get a refund?
Eastlink’s policies provide a full refund for mobile devices and services returned within 15 days of purchase (30 days if accessibility needs apply). That full refund can cover device charges, connection fees, plan/add‑on fees, and taxes, subject to the device’s return condition. After 15 days for mobile plan cancellation, refunds are typically prorated and may be reduced by the value of any replacement device you received. For billing overpayments, Eastlink requires your financial institution to initiate a refund request to Eastlink (this process may take about 3 - 10 business days to process). Always confirm refund timing and method with Eastlink customer support when you cancel.
Eastlink plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Internet 350 (Residential, with eero) | C$85.00 | Monthly | 350 Mbps down / 10 Mbps up, whole‑home WiFi with eero included, eero Secure included |
| Gig Internet (Residential, with eero) | C$90.00 | Monthly | 940 Mbps down / 15 Mbps up, whole‑home WiFi with eero included, eero Secure included |
| Dynamic Internet 150 (Business) | C$79.95 | Monthly | 150 Mbps down / 10 Mbps up, unlimited usage, includes one eero |
| Dynamic Internet 350 (Business) | C$105.95 | Monthly | 350 Mbps down / 10 Mbps up, unlimited usage, includes one eero |
| Gig Internet (Business) | C$139.95 | Monthly | 940 Mbps down / 15 Mbps up, unlimited usage, includes one eero |
| Mobile - Unlimited Data 80 GB Plan | C$65.00 | Monthly | 80 GB data, unlimited Canada‑wide minutes & messages, no contract, plus C$70 upfront fee |
| Mobile - Promo 60 GB Plan | C$40.00 | Monthly | 60 GB data, unlimited Canada‑wide minutes & messages, no contract, plus C$70 upfront fee |
Your consumer rights in Canada
Canadian consumer protection laws generally require transparent disclosure of fees and the ability to return goods under certain dealer policies; Eastlink’s published return and warranty terms give a 15‑day right to return mobile devices (30 days for accessibility needs) for a full refund when conditions are met. If you believe Eastlink has mishandled refunds, billing, or accessibility accommodations, you may contact your provincial consumer protection office or the Canadian Radio‑television and Telecommunications Commission (CRTC) for guidance. Note that refunds that require bank‑initiated requests can add time beyond Eastlink’s internal processing and are governed by your financial institution’s procedures.
Customer experiences
User reports are mixed. Some customers describe quick, professional setup and a straightforward cancellation when handled over the phone or in store. However, many reviews cite long hold times, delayed or nonresponsive phone/chat support, intermittent service reliability (drops and slow upload speeds), missed or repeatedly rescheduled appointments, and billing errors or difficulty obtaining refunds. These experiences highlight the value of documented requests, keeping receipts, and using registered mail or in‑person returns when proof is important.
Documentation checklist
- Receipt or proof of purchase for device or plan (store receipt, online order confirmation)
- Account number, phone number or service address associated with the account
- Photo ID matching the account holder's name
- Serial number/IMEI of any device being returned (if available)
- Notes of any previous support tickets, dates, or confirmation numbers
- Copy of any written cancellation request and proof of registered mailing (if you mail a letter)
Common mistakes
Common pitfalls include assuming you can cancel online for home services (Eastlink requires phone or chat), failing to return equipment within the required 30‑day window (which can trigger extra charges), and missing the 15‑day full‑refund period for mobile device returns. Another frequent error is not keeping receipts or proof of purchase - without documentation refunds or exchanges are harder to secure. Finally, customers sometimes assume billing adjustments will be instant; refunds involving bank requests can take several business days, so confirm timelines and follow up if needed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (call *611 from Eastlink or 1‑877‑737‑2525) | Full refund within 15 days for mobile; prorated after 15 days; final billing for home services | Medium - High (reports of long hold times; live agent required) |
| In‑store return | Full refund within 15 days (30 days for accessibility needs) when you have receipt | Low - Medium (most straightforward for device returns) |
| Mail (signed/registered cancellation letter) | Depends on timing and equipment return; provides proof of request | Medium (slower but gives proof if you use registered delivery) |
| Online self‑service | Not available for home service cancellations; online billing adjustments may require follow up | High (not supported for some services; requires phone/chat anyway) |
After cancelling
After you cancel, confirm your final service end date, ask for a final bill estimate, and get written confirmation (email or ticket number) of the cancellation. If you need to return equipment, follow Eastlink’s instructions and keep tracking or drop‑off receipts. For mobile device returns and warranty details, review Eastlink’s mobile return and warranty policy. For equipment return procedures for home services, see how to return Eastlink equipment. For billing and payment questions, Eastlink’s billing help is at how to pay your bill. Keep all correspondence and proof of return in case you need to escalate or file a complaint with your provincial consumer office or the CRTC.
Address
P.O. Box 8660, Station "A", Halifax, Nova Scotia B3K 5M3, Canada