Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Hostpapa
5063 North Service Road, Suite 102
L7L 5H6 Burlington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hostpapa service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Hostpapa: Easy Method
What is Hostpapa
HostPapa is a web hosting company that provides services such as shared hosting, WordPress hosting, VPS and domain registration to small businesses and individuals. They operate internationally and offer customer support, control-panel tools and add-on services for websites and email.
HostPapa manages billing, renewals and account access through an online dashboard and support channels; contract terms, refund eligibility and domain management are defined in their terms of service and product agreements.
How to cancel Hostpapa
You can cancel HostPapa via the control panel, the support team, phone or by sending a formal written request. If you need a definitive record, send a signed letter by certified mail (raccomandata A/R) to their billing address. Below are practical steps to follow when cancelling.
- Log in to your HostPapa dashboard and look for account/billing or service cancellation options; follow any on-screen cancellation workflow and save confirmation screenshots.
- Open a support ticket or email billing/support stating your cancellation request, include account ID, service names and the desired cancellation date; save the ticket number and replies.
- If you prefer phone support, call HostPapa and request cancellation; ask for a confirmation email or ticket number and record the call details (date, time, agent).
- For a formal legal record, send a signed cancellation letter by certified mail (raccomandata A/R) to the billing address and keep the tracking/return receipt as proof of delivery.
- If domains are involved, request EPP/auth codes and decide whether to transfer, retain or let them expire - domain registration often requires separate action.
What happens when you cancel
When you cancel, HostPapa typically stops future renewals for the service you specify; access to hosting, email and control-panel features may continue until the end of the paid period or be terminated earlier if you request immediate cancellation. Any scheduled automatic payments should be disabled once the account is cancelled.
Data retention policies vary: your website files, databases and email may be deleted after a short retention window, so export backups before cancelling. Domain registrations are governed separately - cancelling hosting does not automatically transfer or delete domain registrations unless you request it.
Will I get a refund?
Refund eligibility depends on HostPapa’s money-back guarantee and the terms tied to your specific plan and purchase date. Many hosting providers offer a limited trial/window for refunds on new shared hosting plans, but exceptions commonly include domain registration fees, setup fees, third-party licenses and add-on services which are often non-refundable.
To determine your situation, check your invoice and HostPapa’s terms of service, contact billing to request a refund, and keep written confirmation. If you believe you are due a refund but are refused, you may escalate through your payment provider (chargeback) or local consumer protection channels as a last resort.
Hostpapa plans and pricing
| Plan | Type | Price (CAD) |
|---|---|---|
| Starter | Shared Hosting | Varies |
| Business | Shared Hosting | Varies |
| Business Pro | Shared / Enhanced | Varies |
| WordPress | Managed WordPress | Varies |
| VPS | Virtual Private Server | Varies |
| Reseller | Reseller Hosting | Varies |
| Domain registration | Domain | Varies |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer-protection laws that require clear disclosure of terms, honest advertising and recourse against unfair business practices. Rights and remedies can vary by province; for example, Ontario, British Columbia and other provinces maintain consumer protection offices that accept complaints and provide guidance.
If you believe HostPapa has breached a contract term, refused a contractual refund or engaged in misleading practices, you can file a complaint with your provincial consumer protection agency, contact the Competition Bureau for certain issues, or pursue remedies such as a chargeback through your payment provider or a claim in small claims court when appropriate.
Customer experiences
Customer reports about HostPapa are mixed: many customers praise helpful onboarding, responsive live chat and user-friendly tools, while others report frustrations with billing, upsells, or delays resolving complex technical or refund disputes. Experience often depends on the plan type, the issue being handled and the support channel used.
For smoother outcomes, customers commonly recommend documenting all communications, requesting written confirmations, and using certified mail for formal notices when a definitive paper trail is needed.
Documentation checklist
- Account email and account ID / customer number
- Recent invoice(s) and order numbers for the services you want to cancel
- Copy of the cancellation request (email, ticket, or signed letter)
- Support ticket numbers, agent names, and any confirmation messages
- Domain EPP/auth codes if you plan to transfer domains
- Proof of certified mail delivery (tracking number/return receipt) if mailed
Common mistakes
Common mistakes include assuming cancelling hosting will automatically cancel domain registration (domains often require separate action), not exporting backups before losing access, and failing to get written confirmation which makes disputes harder to resolve. For example, a user who cancels over the phone without requesting written confirmation may find the account still active on the billing cycle or have no proof of the cancellation date if a refund is disputed.
Another frequent error is missing the timing window for a money-back guarantee or misunderstanding prorated refunds: do not rely on verbal promises - get any refund agreement in writing and keep all correspondence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible - depends on plan terms and timing | Low |
| Support ticket / Email | Possible - good for written record | Medium |
| Phone | Less certain - request email confirmation | Low - Medium |
| Certified mail (raccomandata A/R) | Possible - strongest proof for disputes | Medium - High |
After cancelling
After you cancel, keep copies of all confirmations, ticket numbers and mailing receipts. Export website files, databases and email archives immediately. Monitor your bank or card statements for any unexpected charges and contact billing if you see them.
Useful resources: HostPapa support and knowledgebase for account-specific steps, provincial consumer protection offices for local remedies, and your payment provider for chargeback procedures. If you need to contact or research these resources, use the links below.
HostPapa Support | HostPapa Knowledgebase | Government of Canada - Consumer information | Ontario Consumer Protection | Competition Bureau | Canada Post (tracking)
Address
For formal cancellation by letter, send a signed request by certified mail (raccomandata A/R) to:
HostPapa Billing / Cancellations
5063 North Service Road, Suite 102
Burlington, ON L7L 5H6
Canada