Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Hughesnet
11717 Exploration Lane
20876-2711 Germantown
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hughesnet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Hughesnet: Easy Method
What is Hughesnet
HughesNet is a satellite Internet service that provides broadband connectivity to homes and businesses, including in rural and remote areas of Canada where terrestrial options are limited. Service is typically offered on multi‑year subscriber agreements with monthly plans that include fixed data allowances and peak/off‑peak features.
How to cancel Hughesnet
- Contact HughesNet Customer Care by phone at 1‑866‑347‑3292 and request cancellation; cancellation cannot be completed through the mobile app, the App/Play stores, or reliably via the web portal alone - agent confirmation is required (my.hughesnet.com/support/faq/425, my.hughesnet.com/support/faq/368).
- Provide account details and ask for written confirmation of the cancellation (email or mailed confirmation) and a final account balance.
- If equipment must be returned, follow the agent’s return instructions and obtain tracking and proof of shipment.
- If the agent does not accept cancellation or you encounter problems, document the interaction, and consider escalating with a supervisor or filing a complaint with a regulator (see links below).
What happens when you cancel
When you cancel, your Internet access will typically end on the date specified by the account representative. Recurring billing should stop after account closure, but some charges may remain (early termination fees, final prorated charges, equipment fees). Service renewals do not occur after cancellation; any scheduled promotional pricing ends. Data allowances and access end when the service terminates - unused monthly data is generally forfeited.
Will I get a refund?
HughesNet Canada’s standard terms do not provide a general 14‑day cooling‑off refund. If you cancel before installation, you should receive a full refund of any amount collected at order time. If you cancel after activation, refunds are uncommon; instead, the Subscriber Agreement typically imposes Early Termination Fees (ETFs) and possible equipment charges. ETFs can be substantial - reported up to C$400 if terminated within the first 90 days, decreasing by a set amount each month thereafter - so check your contract and ask the agent for exact calculations and any exceptions such as regulatory resolutions or dispute‑driven refunds.
Hughesnet plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 50 GB Plan | C$49.99/mo (promotional), then C$74.99/mo | Monthly | Up to 25 Mbps, Bonus Zone data (2 am - 8 am) |
| 100 GB Plan | C$64.99/mo (promotional), then C$89.99/mo | Monthly | Up to 25 Mbps |
| Fusion 100 GB Plan | C$74.99/mo (promotional), then C$99.99/mo | Monthly | Up to 25 Mbps, Fusion |
| 200 GB Plan | C$124.99/mo (promotional), then C$149.99/mo | Monthly | Up to 25 Mbps |
Your consumer rights in Canada
Canadian consumers have statutory protections that vary by province. Some jurisdictions provide a cooling‑off period for off‑premises or online contracts (for example, Quebec commonly provides a 10‑day right). HughesNet’s published terms do not advertise a general cooling‑off refund, so you should check provincial consumer protection rules before subscribing. If you believe charges or contract terms violate your rights, you may file complaints with the Canadian Radio‑television and Telecommunications Commission (CRTC), the Financial Consumer Agency of Canada (FCAC) for billing/payment disputes, or your provincial consumer protection office. Always document communications and preserve copies of contracts and receipts.
Customer experiences
Reviews are mixed. Some customers praise HughesNet Canada for knowledgeable customer service, quick installations, and improved speeds in certain areas. Other customers report recurring problems: slow or weather‑sensitive performance, unexpected or lingering charges after cancellation, disputes over equipment return fees, and difficulty getting refunds or closing accounts without prolonged follow‑up. These differing experiences highlight the importance of documenting every step of the cancellation process and keeping proof of returns and confirmations.
Documentation checklist
- Account number, full name on account, and phone/email used for the account
- Date and time of each call, name of the representative, and a written cancellation confirmation (email or mailed notice)
- Final bill or account statement showing zero or final balance
- Equipment return receipts, tracking number, and photos (if applicable)
- Copies/screenshots of the Subscriber Agreement and any promotional offer terms
Common mistakes
Common errors include assuming app/store cancellation works (it does not for HughesNet Canada), failing to obtain written confirmation of cancellation, not returning equipment or not keeping proof of shipment, and not monitoring billing statements for months after cancellation. For example, customers who mailed equipment without registered tracking sometimes continued to be billed because the provider had no proof of return. Another frequent issue is misunderstanding promotional commitments and early termination fee schedules - always get the ETF amount in writing when you cancel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (Customer Care 1‑866‑347‑3292) | Possible before installation; unlikely after activation except in exceptions | Low - Medium (agent confirmation required; document the call) |
| App Store / Google Play / Mobile app | Not supported for cancellation | High (not accepted; must call) |
| Mail (registered mail to corporate address) | May be accepted but not guaranteed; refunds as per agreement | Medium - High (slower, may not be accepted as sole method) |
After cancelling
After cancellation, keep the written confirmation and monitor your bank and card statements for at least several months to ensure no unauthorized charges reappear. If you are billed after returning equipment, provide the carrier tracking and proof of delivery to HughesNet and escalate if necessary. Helpful resources: account and support pages on HughesNet’s site for Canada (support), the Subscriber Agreement and terms referenced by dealers (Subscriber Agreement (example)), and regulators such as the CRTC (crtc.gc.ca) and the Financial Consumer Agency of Canada (fcac‑acfc.gc.ca).
Address
Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, MD 20876‑2711, USA. Note: phone cancellation via 1‑866‑347‑3292 is the standard method reported by users; mailed cancellations may not be accepted as the sole method - if you mail, send by registered mail with return receipt and keep all tracking details.