Cancellation Italkbb: Easy Method

What is Italkbb

iTalkBB is a telecommunications provider that offers VoIP-based home phone service, a mobile-style Prime App (VoIP app with Canadian/US/China/HK numbers), and home security device bundles (camera and alarm systems). The company sells both contract (typically long-term) and non‑contract month‑to‑month services in Canada and publishes trial and refund terms in its Terms & Conditions and product FAQs.

How to cancel Italkbb

• Call iTalkBB Customer Service at 1-877-482-5503 and request cancellation. For covered plans (Prime App contract, contract Home Phone) cancellations during the 30‑day trial are processed same day; non‑contract Home Phone and some month‑to‑month Prime App plans can be cancelled any time and are generally cancelled same day.
• If you have a contracted plan and are cancelling after the trial, ask the agent for the exact Early Termination Fee (ETF) applicable (for many plans the ETF is C$99 plus repayment of promotional benefit value where applicable) and confirm any prorated charges or usage‑based fees.
• If you have security devices (camera/alarm bundles), tell the agent you will return devices and ask for return instructions, deadlines, and the refund amount; to receive a trial refund you must return devices in original condition within the 30‑day trial window.
• Request a written cancellation confirmation (reference number or email) and keep it. If you want a formal legal notice, send a signed registered letter to the iTalkBB legal address (see "Address" below).
• If you need to port your number or have billing disputes, raise those issues during your call and get agent confirmation about the next steps; if the agent cannot help, ask for escalation instructions.

What happens when you cancel

When iTalkBB processes a cancellation, active service is typically terminated the same day that customer service confirms the cancellation (for trial and many month‑to‑month plans). Final billing may include prorated charges for days of service used, one‑time or activation fees that are not refundable, and any outstanding usage charges.

If your plan includes devices (security cameras, alarm systems), service may end but the account remains liable for device return or unreturned device fees until devices are returned in acceptable condition. If you plan to port your phone number away, arrange porting before cancellation and confirm the porting window with support.

Will I get a refund?

iTalkBB offers specific 30‑day money‑back or trial refunds for some products. For Home Phone contract plans there is a 30‑day money‑back guarantee: if you cancel within 30 days you may receive a full refund of the purchase price (tolls excluded); however, if you used over 500 minutes in that period the monthly service fee may not be refunded. For Prime App and device bundles there is a 30‑day trial from app pairing or shipment: device fees, monthly service fees, and sales tax are refundable if devices are returned in original condition during the trial. Activation/connection and signup fees are often non‑refundable. After the trial period, refunds are generally not available and early termination fees and unreturned‑device charges may apply (the Terms & Conditions list device recovery fees such as C$149 per camera on certain multi‑year plans). Non‑contract Home Phone plans can usually be cancelled with no cancellation charge, but check your account for prorated usage charges or promotional repayment obligations.

Italkbb plans and pricing

Note: Most plans are subject to additional Regulatory/Compliance Fees (e.g., approximately C$1.99 - C$3.88 depending on plan), taxes, and any promotional repayment obligations on early termination. Always check the plan page and Terms & Conditions for exact fees: Home Phone support and Terms & Conditions.

Your consumer rights in Canada

Canadian provincial and federal consumer protection laws require clear disclosure of fees and reasonable refund practices. iTalkBB documents a 30‑day money‑back/trial policy for many products rather than a universal 14‑day statutory right; rights may vary by province and by product type. If you believe fees or terms were not properly disclosed, or if you have an unresolved billing or contract dispute, you can escalate to the Commission for Complaints for Telecom‑television Services (CCTS) or your provincial consumer protection office. For company contact details and escalation steps, see iTalkBB’s contact page: iTalkBB Contact.

Customer experiences

Online reviews are mixed. Many customers praise specific iTalkBB staff for helpful, patient and professional support and report long‑term reliability and good value. Other customers report unexpected or poorly explained additional fees (regulatory/compliance fees), aggressive sales calls, disputed promotional representations (for security system pricing or freebies), and significant over‑usage charges on certain mobile/roaming plans. These mixed experiences underline the importance of getting written confirmation of pricing, trial conditions, device‑return instructions, and cancellation confirmations.

Documentation checklist

• Account number and service phone number; full name and billing address on the account
• Activation date and copy of the contract or sales order (if applicable)
• Copies/screenshots of plan page, promotional terms, and any quoted prices or fees
• Return shipping/tracking receipts for devices and written confirmation of device condition
• Cancellation confirmation (reference number or email) and any final billing statements

Common mistakes

Customers commonly make avoidable errors such as cancelling without obtaining written confirmation (no reference number), failing to return devices within the trial window (leading to heavy unreturned‑device fees), assuming an app store refund path exists (iTalkBB requires contact with their customer service), or not checking minute‑usage rules (for example, the Home Phone 30‑day refund may be voided if over 500 minutes were used). Another frequent mistake is not asking for an ETF calculation in writing when cancelling a contract plan; always request a written breakdown of final charges before you hang up.

Comparative recap

After cancelling

Keep all records: cancellation confirmation, final invoice, device return tracking, and any agent names or reference numbers. If you were within a 30‑day trial and have not received the expected refund, contact iTalkBB support and, if unresolved, escalate with evidence to the CCTS at https://www.ccts-cprst.ca/. For plan‑specific terms and device return instructions consult: Terms & Conditions and Home Phone support.

Address

For formal or legal notices you may send a registered letter to iTalkBB’s legal department:

iTalk Global Communications, Inc., Legal Department, William A. Burge
1120 S. Capital of Texas Hwy, Building 3, Suite 110
Austin, TX 78746, USA