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Cancel OXIO
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Oxio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oxio: Easy Method
What is Oxio
Overview
Oxio is a Canadian internet service provider offering month-to-month broadband plans with unlimited data and no long-term contracts. The company emphasizes simple pricing, online self‑service, and a 60‑day satisfaction guarantee for new customers.
How to cancel Oxio
- Client Portal (fastest): Log in → My Plan tab → “Cancel my service” under Package Summary → follow the on‑screen steps to self‑serve cancel.
- Customer Care (if you need assistance or cannot access the portal): Contact Customer Care via the Oxio support/contact page and provide your account number, full name, desired cancellation date, and - as required by the Terms - the service phone number and service address. You can contact via SMS, email, Messenger or Instagram as listed on Oxio’s support page.
- Important: formally submit the cancellation through one of the channels above. Simply unplugging equipment or returning devices without a formal cancellation request does not end service.
What happens when you cancel
Once your cancellation is processed, Oxio will schedule disconnection and send instructions for returning equipment by email on or around the disconnection date. Your service access stops on the requested disconnection date; recurring billing will be prorated or stopped according to the account status and once equipment is returned. Any final billing, credits, or refunds are applied after Oxio confirms device return and processes the account closure.
Will I get a refund?
There are two main refund situations. First, Oxio’s 60‑day satisfaction guarantee: if you are not satisfied within the first 60 days you may be eligible for a full refund of payments made during that guarantee period, provided you attempted Tech Support and returned equipment in good condition. Second, after a normal cancellation Oxio refunds unused days for the remainder of the billing cycle once their warehouse receives the returned equipment; those refunds are typically processed within 7 - 10 business days after equipment receipt. If equipment is not returned, refunds or credits for unused days generally will not be issued.
Oxio plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 30 Mbps - Quebec | C$50.00 | Monthly | Unlimited data, cable, no contract |
| 60 Mbps - Quebec | C$53.00 | Monthly | Unlimited data, cable, no contract |
| 30 Mbps - Ontario | C$48.00 | Monthly | Unlimited data, cable, no contract |
| 300 Mbps - Ontario | C$79.00 | Monthly | Unlimited data, cable, no contract |
| 1000 Mbps - Ontario | C$85.00 | Monthly | Unlimited data, cable, no contract |
| 120 Mbps - Quebec | C$63.00 | Monthly | Unlimited data |
| 200 Mbps - Quebec | C$80.00 | Monthly | Unlimited data |
| 400 Mbps - Quebec | C$84.00 | Monthly | Unlimited data |
| 25 Mbps - Alberta / BC | C$40.00 | Monthly | Unlimited data |
| 100 Mbps - Ontario | C$48.00 | Monthly | Unlimited data |
| 150 Mbps - Ontario | C$79.00 | Monthly | Unlimited data |
| 300 Mbps - BC / Alberta | C$82.00 | Monthly | Unlimited data |
Notes: Prices listed are the published monthly rates for the listed regions. Equipment, installation and taxes are included for customers who sign up; availability and speeds vary by province. Oxio’s policy states prices are fixed for customers who sign up with no long‑term contract or automatic price hikes.
Your consumer rights in Canada
Under Oxio’s stated terms and common Canadian consumer protections for telecom services, you may cancel a month‑to‑month service at any time without early‑termination penalties because Oxio offers indefinite monthly agreements rather than long‑term contracts. You are required to return provider equipment to trigger refunds for unused days or to qualify under the 60‑day satisfaction guarantee. If you encounter a dispute you cannot resolve with Oxio, you may escalate unresolved complaints to independent bodies such as the Commission for Complaints for Telecom‑television Services (CCTS) or your provincial consumer protection office.
Customer experiences
Customer feedback is mixed. Positive reports highlight stable service, transparent pricing, easy online setup and the reassurance of a 60‑day money‑back guarantee, which made trying Oxio low risk for some users. Negative reports describe intermittent outages or dropouts, slow or limited customer support response (including no phone support), and longer wait times for technician assistance; some reviewers also report difficulty or delay during cancellations. Experiences vary by location and individual circumstance.
Documentation checklist
- Account number, full name, service phone number and service address; desired cancellation date; proof of request (screenshot or confirmation); packing and return tracking number for equipment; any correspondence with Tech Support if claiming the 60‑day guarantee.
Common mistakes
Avoid assuming service ends when you unplug devices or drop off equipment: Oxio requires a formal cancellation request through the portal or Customer Care. Failing to return equipment or to follow the equipment‑return instructions can delay or void refunds. Not attempting Tech Support before invoking the 60‑day satisfaction guarantee may affect eligibility for that guarantee. Also, not keeping confirmation emails, return tracking numbers, and final invoices can make it harder to resolve billing or refund issues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Client Portal (Web) | Eligible for prorated unused days and 60‑day guarantee if conditions met; refund processed after equipment return. | Low - self‑serve and fastest when portal access works. |
| Customer Care (SMS, Email, Messenger, Instagram) | Same refund eligibility as portal once cancellation and equipment return are confirmed. | Medium - helpful if you need assistance or cannot access the portal; response time may vary. |
| Unplugging or returning equipment without formal cancellation | Not sufficient - refunds typically not processed until a formal cancellation request and equipment return are confirmed. | High (risky) - may delay refunds and leave account open. |
After cancelling
Keep copies of your cancellation confirmation, final invoice, and equipment return tracking. Expect Oxio to email return instructions on the disconnection date and to cover shipping for equipment returns; follow those instructions carefully to ensure your refund is processed. Refunds for unused days are usually issued within 7 - 10 business days after Oxio’s warehouse receives returned equipment. If you need help or to check status, use Oxio’s main site or support page: Oxio and Oxio Support. If a dispute remains unresolved, consider contacting the CCTS or your provincial consumer protection office.
Address
125 Charest Boulevard East, 2nd Floor, Quebec, Quebec G1K 3G5, Canada