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Cancel ROAD RUNNER
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Road Runner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Road Runner: Easy Method
What is Road Runner
Overview
Road Runner operates a mix of retail and subscription services focused on running and motorcycling products, membership rewards (VIP Rewards and VIP Rewards Plus), and web-based magazine subscriptions. Services include in-store and online product sales, a VIP membership program with Rewards Cash incentives, and the RoadRUNNER Motorcycle Magazine print/digital subscription.
How to cancel Road Runner
- VIP Rewards (standard) and VIP Rewards Plus: Call the Rewards/Rewards Hotline at 855-314-0142 to request cancellation. Ask the agent to confirm whether your membership fee will be prorated and whether any earned Rewards Cash will remain usable or expire on cancellation. See the VIP terms: VIP Rewards terms and VIP Rewards Plus terms.
- Web subscriptions (RoadRUNNER magazine): Cancel through the subscription management link provided in your account or the vendor platform; cancellations take effect from the next billing cycle. See subscription terms: subscription terms.
- Written cancellation: If you prefer a hard-copy request, send a cancellation letter by registered mail (raccomandata A/R) to ensure proof of delivery. Include your full name, account/membership number, email, phone, reason, and desired cancellation date. Use the Canadian mailing address shown at the end of this guide.
- Document every step: note the date/time of calls, the agent’s name, confirmation numbers, and keep screenshots or receipts of online cancellations.
What happens when you cancel
When you cancel a membership or subscription, access and benefits stop according to the product’s terms: memberships typically end immediately or at the end of the paid period depending on the program, while web subscriptions frequently remain accessible until the end of the current billing cycle. Membership renewals should stop after successful cancellation, but customers have reported cases where charges continued - keep cancellation confirmations and monitor bank statements. Road Runner retains account data per its privacy policy; request account closure if you want personal data removed or anonymized subject to their data-retention rules.
Will I get a refund?
Refund entitlements depend on the product and membership level. For VIP memberships a prorated refund of unused membership fees is generally available on cancellation (standard and Plus), but Terms for VIP Rewards Plus specify that earned Rewards Cash may expire on cancellation while standard VIP Rewards cash remains usable until its expiry date. For returned merchandise, VIP members may receive refunds for new and unused items within 90 days (custom insoles may be fully refundable within 90 days even if worn). Non‑members have shorter return windows (commonly 60 days for new/unused goods) and used exchanges are generally not permitted. Web subscription payments are generally non‑refundable and the 14‑day cooling‑off right is waived when you subscribe to receive immediate access, per the subscription terms. If you believe Road Runner has not followed its own policy or has charged you without proper authorization, you can escalate with your payment provider or a consumer protection agency in Canada.
Road Runner plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| RoadRUNNER Motorcycle Magazine - 1-year print/digital (Canada) | C$39.99 | Annual | Full access to the bimonthly print-and-digital flipbook magazine |
Your consumer rights in Canada
Canadian consumers have statutory protections that may supplement contractual policies. Many provinces recognize a general 14‑day "cooling‑off" right for some online purchases, but that right can be waived for immediate‑access subscriptions - Road Runner’s subscription terms explicitly waive it for instant access. Return periods offered by Road Runner (60 - 90 days) are generally more generous than minimum requirements, but statutory warranties, implied conditions, and provincial consumer protection laws (for example Ontario or Québec statutes) may still apply and provide additional remedies for defective goods or unfair billing practices. If Road Runner’s published policy conflicts with a mandatory consumer protection rule, the statutory protection prevails.
Customer experiences
Many customers praise Road Runner for product selection, helpful staff, a generous return window (90‑day test‑run for VIP members), and VIP discounts. Positive reviews highlight easy exchanges and the perfect‑fit guarantee for insoles. Conversely, a significant number of complaints relate to cancellation difficulties - customers report being charged after cancellation, long hold times, unexpected renewal fees, and challenges accessing earned Rewards Cash after cancellation. Some reviewers also describe aggressive upgrade pressure and confusing fine print around VIP programs. See sample reviews: Trustpilot and BBB.
Documentation checklist
- Account/membership number, email, and phone on file
- Order numbers and receipts for membership/subscription and recent charges
- Copy of the membership or subscription terms you rely on (VIP terms, subscription terms)
- Phone call log: date, time, agent name, confirmation number
- Screenshot or email confirmation of cancellation
- Registered‑mail receipt or tracking showing delivery (raccomandata A/R)
- Bank/credit‑card statements showing charges you dispute
Common mistakes
Frequently made mistakes include not obtaining written or recorded confirmation of cancellation, assuming earned Rewards Cash will always be preserved (it may expire on some plans), and failing to send a registered‑mail cancellation when a hard‑copy notice is appropriate. Customers also sometimes forget to monitor bank statements after cancelling and therefore miss ongoing charges. Another common error is relying solely on a verbal assurance from an agent without documenting the agent’s name and reference number - this makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| VIP Rewards (standard) | Prorated refund of unused membership fee; Rewards Cash remains usable until expiry | Medium - phone cancellation required; reported hold times and occasional continued charges |
| VIP Rewards Plus | Prorated refund of unused fee; earned Rewards Cash typically expires on cancellation | Medium - High - similar cancellation path but several complaints about unexpected renewals/charges |
| Web Subscriptions (RoadRUNNER magazine) | No refund for current cycle; cancellations effective next billing cycle; payments generally non‑refundable | Low - can often be managed online, but limited refund options |
After cancelling
After you cancel, keep all confirmation records and monitor your bank or card statements for at least two billing cycles. If an unauthorized charge appears, contact Road Runner with your documentation first; if the issue is not resolved, contact your card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection agency. If you sent written notice, keep the registered‑mail receipt (proof of delivery). For policy details and customer service, consult Road Runner’s return and VIP terms: Easy Returns and VIP terms.
Address
Road Runner Courier
33051 Hazelridge Road
Oakbank, Manitoba, R5N 0E5
Canada