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Cancel STARLINK
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Starlink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Starlink: Easy Method
What is Starlink
Starlink is a satellite internet service operated by SpaceX that delivers broadband connectivity via a constellation of low-Earth-orbit satellites. It is commonly used in rural or remote areas where terrestrial internet options are limited, and offers different residential and mobile plans with varying speed tiers and network priority.
The service requires Starlink hardware (a user terminal or "Kit") that may be purchased or rented; terms for returns, refunds and cancellations are set out in Starlink’s customer agreements and legal documents.
How to cancel Starlink
- Sign in to your Starlink account via the Customer Portal at starlink.com.
- Go to Billing / Manage Subscription (or equivalent account settings) and choose the option to cancel - cancel before your next invoice statement is generated to avoid the next billing cycle; see the terms at Starlink legal documents.
- Confirm cancellation and save a screenshot or confirmation email for your records.
- If you rented a Kit, arrange return of the equipment in good condition within 30 days of cancellation to avoid being charged the Kit’s full retail price; follow the return instructions in your account or the Starlink returns page.
- If you have trouble using the portal, open a support ticket from your account or via the support/contact options listed on the Starlink site and keep copies of all communications.
What happens when you cancel
Cancelling stops future recurring billing for the subscription; to avoid being charged for the next cycle you must cancel before the next invoice statement is generated. Depending on how the account and billing are set up, service may remain active through the end of the paid period or until the cancellation effective date shown in your account - check your account confirmation for the precise termination timing.
Equipment obligations (return of rented Kits) survive cancellation: if you rented hardware you will generally be required to return it in good condition within 30 days to avoid full retail equipment charges. Starlink may retain certain account or service records for administrative purposes in accordance with its terms.
Will I get a refund?
Starlink provides a 14‑day right of withdrawal from the agreement: you may withdraw within 14 days of entering into the agreement and should receive reimbursement within 14 days of the withdrawal notice, though Starlink may deduct proportional charges for services already provided. For equipment purchased on starlink.com, you may return an undamaged Kit and accessories within 30 days of the payment due date for a full refund of the equipment. Rented Kits returned on time may also affect refunds of activation and the first month’s fee. Outside these windows and policies, refunds are not generally guaranteed except where stated under Starlink’s Refundable Deposit or Kit Return & Full Refund policies - review the details in Starlink’s legal documents: Starlink legal documents.
Starlink plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Residential 100 Mbps | C$70.00/mo | Monthly | Unlimited data, download speeds capped at 100 Mbps, upload speeds not limited; equipment sometimes free or included depending on region |
| Residential Lite | C$110.00/mo | Monthly | Unlimited data, no hard speed cap (typical 80 - 1200 Mbps), lower network priority than full Residential; equipment sometimes free |
| Residential (standard) | C$140.00/mo | Monthly | Unlimited data, highest network priority, fastest available speeds in Canada (streaming, multiple devices) |
| Roam - 50 GB (mobile) | C$70.00/mo | Monthly | 50 GB mobile data, for travellers/RV use |
| Roam - Unlimited (mobile) | C$189.00/mo | Monthly | Unlimited mobile data for travellers/on-the-go use |
Your consumer rights in Canada
Canadian customers have a 14‑day right of withdrawal as stated in Starlink’s terms, entitling consumers to reimbursement within 14 days of withdrawal (with possible deductions for services already provided). Provincial consumer protection statutes and federal rules generally require transparent cancellation and refund terms; where Starlink’s published return/refund windows apply, they typically align with these protections.
If you encounter problems obtaining a refund or returning equipment, you may escalate the issue through Starlink support and, if unresolved, contact your provincial consumer protection agency or the Competition Bureau. For general information see the Competition Bureau site: competitionbureau.gc.ca.
Customer experiences
Public reviews show a mix of experiences: many rural customers report Starlink provides connectivity they otherwise could not access, and some users describe smooth installations and functioning equipment. However, a substantial number of reviews cite poor customer service (delays, AI-only responses, difficulty reaching human agents), billing problems (unexpected or duplicate charges and difficulty obtaining refunds), and occasional service reliability or hardware issues. See representative reviews on Trustpilot: ca.trustpilot.com.
Documentation checklist
- Account email and login confirmation (screenshot of cancellation confirmation)
- Order number, activation date, and invoice statements
- Serial numbers for the Starlink Kit and any accessories
- Photos of Kit condition (for rented equipment returns)
- Return tracking number and courier receipt (if you return hardware)
- Copies of all support communications and dates/times of phone or chat contacts
- Bank or card statements showing charges you dispute
Common mistakes
Common errors include cancelling after the invoice statement is generated (resulting in an additional charge), failing to return a rented Kit within the 30‑day window (which can trigger a full retail charge), assuming app-store or device-store cancellation suffices (Starlink cancellation is handled via the Customer Portal), and not keeping clear proof of cancellation or return. Another frequent issue is not checking refund eligibility windows - the 14‑day withdrawal and 30‑day equipment-return periods are strictly applied.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Customer Portal (web) | Possible: follow 14‑day withdrawal and 30‑day return rules; refunds issued per Starlink policy | Low - Medium: direct method but some users report support or processing delays |
| Support ticket / email | Possible: may be required for exceptional circumstances or to resolve disputes | Medium - High: can be slower and may require repeated follow-up |
| Phone / Postal (Canada) | Not the standard method; refunds depend on policy and correspondence | High: postal cancellation is not generally supported for Canadian accounts and phone support may be limited |
After cancelling
After you cancel, keep your cancellation confirmation, any return tracking receipts, and copies of communications until refunds and equipment returns are complete. If you need to start a return, follow the instructions in your Starlink account or the order confirmation. For policy details consult Starlink’s legal terms and refund/return policies at Starlink legal documents and sign in to starlink.com for account-specific steps. If you cannot resolve a refund or equipment charge, contact your provincial consumer protection office or the Competition Bureau for guidance: competitionbureau.gc.ca.
Address
Starlink Internet Services Limited C/O BDO 5th Floor, Beaux Lane House Mercer Street Lower, Dublin 2, D02 DH60, Ireland