Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Start.Ca.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Start.Ca: Easy Method
What is Start.Ca
Start.ca is a Canadian internet service provider offering month-to-month fibre and home internet plans with no long-term contract. The company promotes competitive pricing and a 30-day money-back satisfaction guarantee for new sign-ups.
Start.ca operates across select Ontario service areas and manages service, billing, and equipment rental for customers; some business operations have been reported to have changed following acquisition activity in the industry.
How to cancel Start.Ca
- Start.ca does not currently support online cancellation through the customer portal. To cancel you should call Start.ca support to request termination before your service renewal date. If you prefer, send a written cancellation (recommended by registered mail) to their address: Start.ca, 1‑700 York Street, London, ON N5W 2S8, Canada, and keep proof of mailing and delivery. When you contact support, request a cancellation confirmation number and the scheduled end date for your service.
What happens when you cancel
If you cancel correctly before the renewal, your account will not auto-renew and service will end at the close of your current billing term. If you do not cancel before renewal, the account will auto-renew for another term.
Rental equipment must be returned in good working condition within the timeframe specified in your terms (commonly 10 or 14 business days) to avoid full replacement charges. Failure to return equipment or returning it late may result in billing for replacement costs.
Will I get a refund?
Start.ca offers a 30-day money-back satisfaction guarantee for customers who cancel within 30 days of sign-up; if you qualify, you should receive a refund of service cost to date per Start.ca terms. There is no separate 14-day refund right specified in Start.ca materials.
Outside the 30-day guarantee period, refunds are not guaranteed by published policies - any pro-rated or other credit is subject to Start.ca’s billing rules. If equipment is returned late or damaged, charges for replacement may reduce any refund. Always request written confirmation of any refund and retain records.
Start.Ca plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Home Fibre 50 | C$39.00 | Monthly | Unlimited data, fibre connection, 50 Mbps down / 50 Mbps up, no term contract |
| Home Fibre 100 | C$45.00 | Monthly | Unlimited data, fibre connection, 100 Mbps down / 100 Mbps up, no term contract |
| Home Fibre 300 | C$55.00 | Monthly | Unlimited data, fibre connection, 300 Mbps down / 300 Mbps up, no term contract |
| Home Fibre 1000 | C$65.00 | Monthly | Unlimited data, fibre connection, 1000 Mbps down / 1000 Mbps up, no term contract |
| Home Fibre 100 (Flash Sale promo) | C$45.00 | Monthly (first 12 months) | Promotional: $4 off first 12 months (regular $49/mo afterwards), installation and hardware included |
| Home Fibre 300 (Flash Sale promo) | C$55.00 | Monthly (first 12 months) | Promotional: $5 off first 12 months (regular $60/mo afterwards), installation and hardware included |
| Home Fibre 1000 (Flash Sale promo) | C$65.00 | Monthly (first 12 months) | Promotional: $5 off first 12 months (regular $70/mo afterwards), installation and hardware included |
| Home Fibre 50 + Start TV bundle | C$35.00 | Monthly (first 12 months) | Combined with Start TV, $4 off first 12 months (regular $39/mo afterwards), installation and hardware included |
All prices are before applicable taxes. Availability and eligibility depend on address and may be limited to new customers activating service. Promotional offers may waive installation and hardware rental; shipping fees may apply.
Your consumer rights in Canada
Under Canadian consumer protection expectations, providers should offer clear cancellation terms and a fair refund policy. Start.ca’s advertised 30-day money-back guarantee satisfies a basic expectation for an initial satisfaction period, but consumers should expect clear access to cancellation mechanisms and timely responses.
If you cannot cancel through normal support channels or you experience unresolved billing/cancellation disputes, you may escalate the complaint to the Commission for Complaints for Telecom‑television Services (CCTS). Keep records of all contacts, confirmations, and return receipts to support any escalation.
Customer experiences
Many customers report good value and reliable fibre service at lower prices than larger incumbents, including positive installation experiences for fibre plans and competitive speeds for the cost.
However, recurring negative reports describe very long phone hold times (reports of 1 - 5 hours), difficulty reaching support, delayed callbacks, billing mistakes, and obstacles to cancelling service. These complaints have led some consumers to advise sending written cancellations by registered mail and retaining all proof.
Documentation checklist
- Account number and full account name; recent invoice showing billing period and renewal date; photo ID or address details as used on the account; equipment model and serial numbers; return tracking number or courier receipt; written confirmation of cancellation or cancellation reference number; copies of terms or promotional offer supporting any refund claim.
Common mistakes
Relying on the Start.ca portal to cancel - the portal currently does not support cancellations, so attempts there can leave your account active and billed. Example: expecting an online "Cancel" button to work and missing the renewal date.
Failing to return rental equipment on time or without proof - customers who return modems late or don’t keep tracking receipts risk full replacement charges. Example: dropping equipment in-store without a receipt and later being charged for missing hardware.
Not documenting phone or chat interactions - without a cancellation confirmation number or written confirmation you may have no proof the request was made before renewal. Example: hanging up after a long hold without getting the reference number.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone call to Start.ca support | Possible if within the 30-day satisfaction window; otherwise subject to billing rules and review | High - social reports of very long hold times and delayed callbacks |
| Customer portal / online account | Not applicable - online cancellation is not supported | Not supported |
| Registered mail / written cancellation to York Street address | Possible if within 30 days; provides strong proof of notice for disputes | Moderate - requires time and proven delivery, but effective as evidence |
After cancelling
After you cancel, confirm the scheduled end date, obtain a written cancellation confirmation, and check your final bill for any equipment charges or credits. Return rental equipment promptly to avoid replacement fees and keep tracking or receipt documentation.
Helpful links: Start.ca support and migration video - How to switch your internet to Start.ca; Start.ca terms - Terms of Service; Start.ca 30-day money-back details - Beat the Heat deal terms; Start.ca contact page - Start.ca contact; telecom complaint body - CCTS.
Address
Start.ca, 1‑700 York Street, London, ON N5W 2S8, Canada