Cancellation service N°1 in South Africa
Contract number:
To the attention of:
Cancellation Department – Telkom
Telkom SA SOC Ltd, Private Bag X881
0001 Pretoria
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Telkom service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Telkom: Easy Method
What is Telkom
Telkom is a South African telecommunications provider offering fixed-line, mobile, broadband and business services. It operates primarily in South Africa and its public-facing policies and customer-service channels reflect that market; there is no widely available Telkom retail presence or published Canadian pricing for 2024 - 2025.
How to cancel Telkom
- Prepare your account number, ID and the most recent bill before you contact Telkom.
- Preferred and fastest route: call Telkom customer service at 012 311 3911 (or the local equivalent shown on your bill). Ask explicitly to cancel the account or service, provide your account number, and request a cancellation reference number.
- If you cannot reach them by phone, use an alternative: email the service or billing department (use the address shown on your bill), visit a Telkom store in person and hand in written notice, or send a signed cancellation letter by postal mail to the listed corporate address.
- For some Telkom digital subscriptions and services in South Africa there are USSD or short-code options (for example dialing *179# or contacting support on 180) - check Telkom’s support pages for service‑specific instructions.
- Always ask for and save a cancellation reference, the name/ID of the agent, and the date/time of the request; follow up in writing (email or postal) if you spoke to an agent by phone.
What happens when you cancel
When Telkom accepts a cancellation request you should expect service to be scheduled for termination and to receive a final billing statement. Termination timing can vary by product (immediate, end of billing cycle, or after a notice period). Equipment tied to the service (routers, decoders, leased phones) may need to be returned and outstanding early-termination or device charges may apply if contract terms require them.
In practice, customers report that cancellation is not always processed immediately and billing can continue until the request is acknowledged in the billing system. Retain proof of your cancellation request and monitor subsequent invoices closely so you can detect and dispute continued charges.
Will I get a refund?
Telkom’s published terms do not show a universal statutory 14‑day cooling‑off or automatic refund window; warranty-style protections may apply to devices or defective services depending on the purchase. Independent reviews and user reports indicate refunds are frequently delayed or not processed reliably. Some consumers report prolonged follow-up over many months to recover amounts owed, and reviews show a non-trivial portion of customers rate refunds as “difficult.”
If you believe you are owed money after cancellation, keep all documentation, request a written refund confirmation, and follow up persistently. If refunds are not issued, be prepared to file a formal complaint with the relevant regulator or consumer body (see helpful links below).
Telkom plans and pricing
| Plan / Service | Price | Notes |
|---|---|---|
| Mobile services | Varies | No published Canada pricing |
| Fixed-line & broadband | Varies | Varies by package and location |
| Business services | Varies | Contact Telkom for quotes |
Your consumer rights in Canada
Canadian consumers do not receive an automatic Telkom-specific 14‑day cooling-off right from Telkom’s publicly available terms; however, Canadian protections apply where a service or billing practice constitutes unauthorized or misleading conduct. If a supplier continues to bill after a valid cancellation request, or if charges are unauthorized, you can dispute the charge with the provider and, if unresolved, escalate to external dispute-resolution bodies.
For telecom and television service problems in Canada you may use the Commission for Complaints for Telecom‑television Services (CCTS) for independent mediation if the issue is not resolved with the provider. Keep records of all communications, cancellation confirmations, invoices, and returned-equipment receipts - these are essential if you escalate a dispute.
Customer experiences
User feedback is mixed. Some customers report helpful, patient agents and successful cancellations when they obtain clear confirmation; these cases are regularly cited in positive reviews. However, a substantial number of complaints describe repeated billing errors, continued charges after cancellation attempts, long or fruitless refund processes, and difficulty reaching staff or obtaining final confirmation. Service quality and responsiveness therefore appear uneven and many customers recommend persistent, documented follow-up.
Documentation checklist
- Account number and customer ID
- Copy or screenshot of the most recent bill
- Government ID or proof of identity (if requested)
- Written cancellation request (email or signed letter) and any in-store receipt
- Cancellation reference number and agent name/date/time
- Proof of equipment returns (tracking, receipt) if applicable
- Copies of subsequent bills showing any continuing charges
Common mistakes
Common errors include relying on a verbal phone cancellation without obtaining a reference number, failing to return leased equipment (which can generate extra charges), and assuming billing will stop immediately without verifying the account status. Another frequent issue is not following up in writing or not checking subsequent invoices - unresolved charges often appear months after an attempted cancellation. Always obtain and preserve written confirmation and monitor your bank and billing statements closely.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Telephone | Possible but often delayed or requires follow-up | Low - Medium (fastest route; ask for reference) |
| Email / Written letter | Uncertain; better for proof but refunds may still be slow | Medium - High (good record but slower response) |
| In‑store visit | Possible; depends on store process and staff | Medium (useful for hand-delivered notices and receipts) |
| Postal mail | Uncertain and typically slow | High (slowest; use registered mail for proof) |
| Live chat / WhatsApp | Unreliable for refunds; may not provide formal reference | Medium - High (convenient but follow up in writing) |
After cancelling
After you submit a cancellation, save the cancellation reference and any written confirmation and check subsequent bills for continuing charges. If charges persist despite documented cancellation, escalate within Telkom’s customer service and insist on written confirmation of the final account status. If internal escalation does not resolve the issue, consider filing an external complaint with an appropriate regulator or consumer-protection body.
Helpful resources and further reading: Telkom’s customer support and terms pages (Telkom terms & T&C), an article on Telkom call-centre cancellation routes (Memeburn), practical cancellation notes from user‑submitted guides (Johannesburg Lists), and aggregated refund/complaint data (Reviews.io refund insights). If you need to escalate in Canada, consult the Commission for Complaints for Telecom‑television Services (CCTS).
Address
Telkom SA SOC Ltd, Private Bag X881, Pretoria 0001, South Africa