Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Virgin Plus
15 Asquith Avenue, 6th Floor
M4W 1J7 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Virgin Plus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Virgin Plus: Easy Method
What is Virgin Plus
Virgin Plus is a Canadian consumer telecommunications provider offering wireless, Internet and TV services under the Virgin brand. It operates under standard carrier terms of service and is subject to Canada’s federal telecom codes (Wireless Code, Internet Code, and TV‑service‑provider Code) and applicable provincial consumer protection rules.
How to cancel Virgin Plus
To cancel any Virgin Plus service you must contact Virgin Plus Member Care directly - there is no formal self‑service cancellation through app stores. You must provide an effective cancellation date and be aware that cancelling during a commitment period may trigger an Early Exit Charge. For proof of a written cancellation request, consider sending a cancellation notice by registered mail to the corporate address (see section 12).
- Call Virgin Plus Member Care or visit the official support page to begin cancellation; state the effective cancellation date and request written confirmation. For legal and terms context see Virgin Plus Terms of Service.
- If you bought a device from Virgin Plus and want a device refund, return or exchange within 15 days with original receipt and packaging (30 days for persons with a disability) per the 'You’ll Love Us Guarantee'.
- Ask for written confirmation of cancellation (email, reference number or mailed acknowledgement) and keep a copy for your records. If you send a written notice, use registered mail to ensure proof of delivery.
What happens when you cancel
When your cancellation takes effect, service access will stop on the effective date you provided; recurring billing should end but final charges (including prorated amounts, usage to date, and any early exit charges) may appear on a final bill. If you are on a fixed‑term agreement or promotional commitment period, Virgin Plus may apply an Early Exit Charge that estimates damages for early termination.
For prepaid wireless accounts, lack of funds for 90 days may result in automatic deactivation, but that deactivation is not the same as a formal cancellation request made to Member Care. Retain evidence of your cancellation request and monitor your account and final bill after termination.
Will I get a refund?
Refunds depend on what is being refunded. Phones purchased from Virgin Plus can be returned for a full refund within the 15‑day guarantee (30 days for persons with a disability) when returned with original receipt and packaging. Prepaid wireless funds are non‑refundable. Credit balances on a final bill are refunded by cheque if the balance is at least C$10 and under C$500; Virgin Plus states such cheques will be mailed within 90 days. For credit balances outside that range, you must contact them to arrange refund handling. There is no general 14‑day statutory cooling‑off right specified in Virgin Plus terms for services - refunds and returns follow the provider’s published policies.
Virgin Plus plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 3 GB Data, Talk & Text (BYOP) | C$39.00/month | Monthly | 3 GB data (3G), unlimited Canada‑wide talk & text |
| 250 MB Data & 100 Minutes (3G, QC only) | C$19.00/month | Monthly | 250 MB data (3G), 100 minutes Canada‑wide, unlimited texting |
| 20 GB Data, Talk & Text | C$39.00/month | Monthly | 20 GB data (4G), unlimited Canada‑wide calling & texting, international texting from Canada |
| 50 GB Data, Talk & Text (BYOP) | C$40.00/month | Monthly | 50 GB data (4G LTE), unlimited Canada‑wide talk & text, international texting from Canada |
| 60 GB Data, Talk & Text | C$49.00/month (with C$5 autopay discount)* | Monthly | 60 GB data, unlimited Canada‑wide talk & text, international texting |
| 75 GB Data (5G) | C$65.00/month | Monthly | 75 GB data (5G), unlimited Canada‑wide talk & text, international texting |
Your consumer rights in Canada
As a Canadian consumer you are protected by federal telecom consumer codes - the Wireless Code, Internet Code, and TV‑service‑provider Code - which require clear disclosure of terms, reasonable cancellation and billing practices, and access to complaint handling. If Virgin Plus does not resolve your dispute, you may escalate to the Commission for Complaints for Telecom‑television Services (CCTS). In Quebec, the provincial Consumer Protection Act provides additional rights: if a change to your contract increases your obligations or reduces the supplier’s obligations, you may be entitled to cancel within a set notice period, and returning leased goods can rescind the contract by right. For Virgin Plus’s written terms see their legal pages and support resources.
Customer experiences
Customer feedback about Virgin Plus is mixed. Some customers report positive experiences with helpful representatives and successful escalations resulting in refunds. However, many reviews cite long hold times, inconsistent or confusing information from support agents, billing problems (unexpected charges, continued billing after cancellation), and service reliability issues such as outages or connectivity problems. Device and trade‑in disputes also appear in complaints - these experiences underscore the importance of keeping written confirmation and documentation.
Documentation checklist
- Account number and customer name as on account
- Effective cancellation date you are requesting
- Proof of purchase/receipt for any device you wish to return (within 15‑day guarantee)
- Copies/screenshots of billing statements and any prior cancellation confirmations
- Government ID (if requested), contact information and preferred method for receiving final credit (mailing address for cheque)
Common mistakes
Customers commonly assume that deleting an app or cancelling via an app store will terminate service - Virgin Plus requires direct contact with Member Care for formal cancellations. Another frequent mistake is not specifying an effective cancellation date or failing to request written confirmation, which can lead to continued billing. Customers also sometimes overlook early exit charges when cancelling a commitment plan, forget to check for refundable device returns within the allowable window, or fail to provide a mailing address for any final cheque for a credit balance.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone Member Care (direct cancellation) | Possible final bill adjustments; Early Exit Charge may apply for commitments | Medium - High (reports of long hold times and inconsistent info) |
| Registered mail / written notice | Final credit handled as per billing rules; cheque mailed for eligible balances | Medium (good proof of delivery but requires preparation and wait) |
| Prepaid account inactive (90 days insufficient funds) | Prepaid funds are non‑refundable | Low (service may be deactivated automatically but this is not a formal cancellation) |
| Return purchased device within 15 days | Full refund if returned with packaging and receipt (30 days for persons with a disability) | Low (time‑sensitive but straightforward) |
After cancelling
Keep written confirmation of cancellation and monitor your final bill for any charges or credits. If you are owed a refund and your final credit is between C$10 and C$500, Virgin Plus states they will mail a cheque within 90 days - ensure they have your correct mailing address. If issues remain unresolved, gather your documentation and consider escalating to the CCTS. For Virgin Plus policies and support pages see their legal terms and returns pages: Legal Terms, Internet Legal Terms, and Shop with Confidence.
Address
For written notices or registered mail, you may use:
15 Asquith Avenue, 6th Floor, Toronto, Ontario, M4W 1J7, Canada