Cancellation Vmedia: Easy Method

What is Vmedia

VMedia is a Canadian telecommunications provider offering internet and IPTV services (including the VBox for VMedia TV) across multiple provinces. They position themselves as a lower-cost alternative to major incumbents, with a range of internet speed tiers and modular TV packages.

The company operates under terms and conditions that specify how services, equipment deposits and cancellations are handled; certain rules and exceptions apply depending on whether you have TV equipment, a security deposit, or a fixed-term agreement in Québec.

How to cancel Vmedia

• Call VMedia and speak directly with a team member - cancellations by chat or email are not accepted. When you call, request confirmation that your cancellation has been processed and note the representative's name, date and time.
• Before you call, have your account number, billing information and any equipment serial numbers ready so the agent can locate your account quickly.
• If you want additional proof, send a registered letter (raccomandata A/R) to VMedia's corporate address (see section 12) stating your name, account number, requested cancellation date and whether you will return equipment; keep a copy and the tracking/return receipt.
• Ask the agent about equipment return instructions, any restocking fees, whether installation/activation fees are refundable, and the timeline for any security deposit or prorated refunds.

What happens when you cancel

Once your cancellation is processed, your access to services will end according to the effective cancellation date provided by VMedia. If you have paid in advance, VMedia states it will refund prorated monthly fees for the unused portion of service, but non‑refundable installation or activation charges may be deducted and restocking fees can apply if equipment is returned.

If equipment was provided, you will be required to return it in accordance with VMedia’s return instructions; failure to return equipment or returning it damaged can result in charges against your deposit or additional equipment fees. If a security deposit was collected, VMedia’s terms indicate it will be refunded (with interest) within 30 days of receiving equipment in good condition.

Will I get a refund?

Refund eligibility depends on the service and timing. For VMedia TV (VBox) there is a 30‑day money‑back guarantee after activation: if you cancel within that trial period and return equipment in its original packaging you are eligible for a full refund of fees and return shipping, per the TV service agreement and help center guidance.

For internet services (cable and DSL) VMedia’s general billing/refund policy states there are no refunds for monthly fees or installation charges. In other circumstances VMedia may issue prorated refunds for unused service periods, minus non‑refundable charges and any applicable restocking fees. If you paid a security deposit, it should be returned with interest (Bank of Canada overnight rate + 1%) within 30 days after the equipment is returned in good condition.

If you plan to dispute any fee on your statement, notify VMedia within 30 days of the statement date so they can investigate; failing to dispute within 30 days may be treated as acceptance of the charge.

Vmedia plans and pricing

Your consumer rights in Canada

Consumer protections vary by province. Québec has specific protections for fixed‑term services under the Civil Code (sections such as 1604, 2126, 2129 referenced by VMedia), which generally limit when a provider can enforce fixed‑term obligations and outline remedies for default. Across Canada, you retain the right to dispute charges; VMedia requires notification of disputes within 30 days of the statement date for investigation.

If VMedia held a security deposit for equipment, their terms commit to refunding it with interest (Bank of Canada overnight rate + 1%) within 30 days once equipment is returned in good condition. Provincial consumer protection offices can advise on contract interpretation and any unfair terms.

Customer experiences

Reviewers report a mix of experiences. Positive comments often mention attractive introductory pricing at sign‑up. Many negative reviews focus on customer service difficulty - long hold times and the inability to cancel via chat or email - and on equipment‑return problems, including undisclosed restocking fees (commonly around $25 - $28) and billing disputes. There are also multiple complaints about internet reliability and outages in some areas. These patterns suggest preparing documentation and being persistent when you contact support.

Documentation checklist

• Account number and full name on the account
• Recent billing statement showing charges you wish to dispute or the billing period
• Photo ID or other identity proof (if requested)
• Equipment serial numbers and photos of equipment condition and original packaging
• Copy of your signed contract or terms, and any welcome/activation emails
• Notes from your cancellation call: agent name, date, time, confirmation number
• Registered letter copy and tracking/return receipt (if you send one)

Common mistakes

Common errors include assuming chat or email will suffice to cancel - VMedia requires speaking to a representative by phone - and not obtaining or saving proof of cancellation. Another frequent issue is failing to return equipment on time or without adequate packaging, which can trigger restocking or equipment replacement charges. Customers also sometimes miss the 30‑day dispute window for billing complaints or forget to ask about non‑refundable installation fees and potential restocking charges when cancelling.

Example: a customer cancels by email and believes the service ended, but without a phone confirmation the account remained active and charges continued. Another example is returning a VBox without original packaging and later being charged a restocking or damage fee.

Comparative recap

After cancelling

After you cancel, follow the equipment return instructions and retain tracking numbers and receipts. Expect any security deposit refund (with interest) and prorated refunds to be processed within the timelines stated in VMedia’s terms once the equipment is returned in acceptable condition. If you experience difficulties, escalate with VMedia customer service, and consider contacting your provincial consumer protection office or the Government of Canada consumer resources for guidance.

Helpful links: VMedia support and policies are available at VMedia Support and their terms at VMedia Terms. For general consumer advice, see the Government of Canada consumer protection pages at Canada.ca Consumer Protection.

Address

5255 Yonge St Ste 1210, Toronto, Ontario, M2N 6P4, Canada