Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Xplornet
300 Lockhart Mill Road, P.O. Box 9060
E7M 6B5 Woodstock
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Xplornet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Xplornet: Easy Method
What is Xplornet
Xplornet Communications Inc., often operating under the Xplore/Xplornet brand, is a Canadian internet service provider that supplies rural and regional broadband using fixed wireless, LTE and satellite technologies. It offers consumer plans with varying speeds and data allowances and provides installation and equipment as part of its service packages.
How to cancel Xplornet
- Call Xplore’s Customer Care Centre at 1-866-841-6001 and request cancellation - phone cancellations typically take about 20 minutes.
- If you need to stop Pre‑Authorized Debits (PAD) or send a written cancellation notice, submit the request to billing@xplornet.com, fax 1-866-510-2232, or mail a signed cancellation letter to P.O. Box 9060, Woodstock NB E7M 6B5 with your account details and desired cancellation date.
- Do not rely on the App Store or Google Play for cancellation - there is no evidence Xplornet subscriptions can be cancelled through those platforms; cancellation must be done directly with Xplore customer service.
What happens when you cancel
After you request cancellation Xplore will schedule service disconnection and produce a final bill. If you have equipment from Xplore you will usually be required to return it per the terms in your agreement; failure to return equipment may result in charges. Any active Pre‑Authorized Debits should be stopped once the cancellation processes, but you should monitor your bank/credit statements and keep confirmation of cancellation.
Will I get a refund?
Xplore offers a 30‑day money‑back guarantee from activation: if you cancel within 30 days and return equipment in good condition you are eligible for a full refund of the standard equipment installation cost and the first 30 days of service. Enhanced installation fees and third‑party equipment costs are not refundable. There is no separate statutory 14‑day cooling‑off right referenced in Xplore’s materials for typical broadband service - the 30‑day trial is the carrier’s stated policy. If you encounter billing after cancellation or a disputed refund, keep written records and escalate if needed (see consumer rights and links below).
Xplornet plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| LTE 5 (dealer: My Fast Net) | C$39.99/mo (first 3 months), then C$64.99/mo | Monthly | Up to 5 Mbps download, unlimited data |
| LTE 10 (dealer: My Fast Net) | C$39.99/mo (first 3 months), then C$84.99/mo | Monthly | Up to 10 Mbps download, unlimited data |
| LTE 25 (dealer: My Fast Net) | C$39.99/mo (first 3 months), then C$99.99/mo | Monthly | Up to 25 Mbps download, unlimited data |
| Satellite 10 (dealer: My Fast Net) | C$59.99/mo (first 3 months), then C$119.99/mo | Monthly | 100 GB at up to 10 Mbps + Unlimited DataXtend |
| Satellite 25 (dealer: My Fast Net) | C$59.99/mo (first 3 months), then C$129.99/mo | Monthly | 100 GB at up to 25 Mbps + Unlimited DataXtend |
| Satellite 10 - 50 GB at Max Speed (Stackup.ca Québec) | C$89.99/mo | Monthly | Up to 10 Mbps down / 1 Mbps up; 12‑month contract |
Your consumer rights in Canada
As a Canadian consumer you are protected by the CRTC Internet Code which requires certain trial and disclosure protections; Xplore publishes a 30‑day money‑back guarantee consistent with those expectations. If you cannot resolve a billing or cancellation dispute directly with Xplore you may escalate the matter to the Commission for Complaints for Telecom‑television Services (CCTS). Records (e.g., BBB entries and public complaints) show recurring issues with billing and credit reversals; keep documentation if you need to escalate.
Customer experiences
User reports are mixed. Some customers report an easy cancellation experience by phone and prompt final billing, while many others describe service problems (outages or slow speeds), poor support interactions, hardware failures, and unauthorized billing after cancellation. Community discussion threads also note installation difficulties and performance inconsistencies in some areas. Individual experiences vary by region, plan type and installer.
Documentation checklist
- Account number and account holder name
- Service address and telephone number on the account
- Cancellation request in writing (email, fax or mailed letter) with the desired cancellation date
- Proof of submission or delivery (sent email copy, fax confirmation or registered mail receipt)
- Equipment serial numbers and condition, plus any return shipping/tracking numbers
- Copies of recent invoices and any pre‑authorized debit (PAD) authorizations
Common mistakes
Common errors include not obtaining a cancellation confirmation (verbal promises without written follow‑up), failing to return equipment or not keeping proof of return, assuming app stores or third‑party app platforms can cancel the service, and not monitoring bank statements for continued billing after cancellation. Example: a customer who only requested cancellation by phone but did not get a confirmation or return the modem sometimes faces continued charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (Customer Care 1-866-841-6001) | Refund possible if within 30 days and equipment returned in good condition | Low - typical call ~20 minutes |
| Email / Fax / Mail (written PAD cancellation) | Refund possible if within 30 days and equipment returned; written record helps disputes | Medium - requires documentation and proof of delivery |
| App Store / Google Play | Not applicable - no evidence subscriptions can be cancelled via app stores | Not applicable / Unsupported |
After cancelling
After you cancel keep written confirmation, monitor your final bill and bank statements, and return equipment promptly with tracking. If you do not receive an expected refund or you are billed after cancellation, escalate to Xplore first and then to the CCTS if unresolved. Useful links: Xplore’s 30‑day policy (Xplore 30‑day money‑back guarantee), CCTS (Commission for Complaints for Telecom‑television Services), and general CRTC information (CRTC). It is recommended to send a signed cancellation letter by registered mail (to obtain delivery confirmation) and to retain receipts and tracking references for any equipment returns.
Address
Xplornet Communications Inc., 300 Lockhart Mill Road, P.O. Box 9060, Woodstock, New Brunswick E7M 6B5, Canada