Cancellation Xplornet: Easy Method

What is Xplornet

Xplornet Communications Inc., often operating under the Xplore/Xplornet brand, is a Canadian internet service provider that supplies rural and regional broadband using fixed wireless, LTE and satellite technologies. It offers consumer plans with varying speeds and data allowances and provides installation and equipment as part of its service packages.

How to cancel Xplornet

• Call Xplore’s Customer Care Centre at 1-866-841-6001 and request cancellation - phone cancellations typically take about 20 minutes.
• If you need to stop Pre‑Authorized Debits (PAD) or send a written cancellation notice, submit the request to [email protected], fax 1-866-510-2232, or mail a signed cancellation letter to P.O. Box 9060, Woodstock NB E7M 6B5 with your account details and desired cancellation date.
• Do not rely on the App Store or Google Play for cancellation - there is no evidence Xplornet subscriptions can be cancelled through those platforms; cancellation must be done directly with Xplore customer service.

What happens when you cancel

After you request cancellation Xplore will schedule service disconnection and produce a final bill. If you have equipment from Xplore you will usually be required to return it per the terms in your agreement; failure to return equipment may result in charges. Any active Pre‑Authorized Debits should be stopped once the cancellation processes, but you should monitor your bank/credit statements and keep confirmation of cancellation.

Will I get a refund?

Xplore offers a 30‑day money‑back guarantee from activation: if you cancel within 30 days and return equipment in good condition you are eligible for a full refund of the standard equipment installation cost and the first 30 days of service. Enhanced installation fees and third‑party equipment costs are not refundable. There is no separate statutory 14‑day cooling‑off right referenced in Xplore’s materials for typical broadband service - the 30‑day trial is the carrier’s stated policy. If you encounter billing after cancellation or a disputed refund, keep written records and escalate if needed (see consumer rights and links below).

Xplornet plans and pricing

Your consumer rights in Canada

As a Canadian consumer you are protected by the CRTC Internet Code which requires certain trial and disclosure protections; Xplore publishes a 30‑day money‑back guarantee consistent with those expectations. If you cannot resolve a billing or cancellation dispute directly with Xplore you may escalate the matter to the Commission for Complaints for Telecom‑television Services (CCTS). Records (e.g., BBB entries and public complaints) show recurring issues with billing and credit reversals; keep documentation if you need to escalate.

Customer experiences

User reports are mixed. Some customers report an easy cancellation experience by phone and prompt final billing, while many others describe service problems (outages or slow speeds), poor support interactions, hardware failures, and unauthorized billing after cancellation. Community discussion threads also note installation difficulties and performance inconsistencies in some areas. Individual experiences vary by region, plan type and installer.

Documentation checklist

• Account number and account holder name
• Service address and telephone number on the account
• Cancellation request in writing (email, fax or mailed letter) with the desired cancellation date
• Proof of submission or delivery (sent email copy, fax confirmation or registered mail receipt)
• Equipment serial numbers and condition, plus any return shipping/tracking numbers
• Copies of recent invoices and any pre‑authorized debit (PAD) authorizations

Common mistakes

Common errors include not obtaining a cancellation confirmation (verbal promises without written follow‑up), failing to return equipment or not keeping proof of return, assuming app stores or third‑party app platforms can cancel the service, and not monitoring bank statements for continued billing after cancellation. Example: a customer who only requested cancellation by phone but did not get a confirmation or return the modem sometimes faces continued charges.

Comparative recap

After cancelling

After you cancel keep written confirmation, monitor your final bill and bank statements, and return equipment promptly with tracking. If you do not receive an expected refund or you are billed after cancellation, escalate to Xplore first and then to the CCTS if unresolved. Useful links: Xplore’s 30‑day policy (Xplore 30‑day money‑back guarantee), CCTS (Commission for Complaints for Telecom‑television Services), and general CRTC information (CRTC). It is recommended to send a signed cancellation letter by registered mail (to obtain delivery confirmation) and to retain receipts and tracking references for any equipment returns.

Address

Xplornet Communications Inc., 300 Lockhart Mill Road, P.O. Box 9060, Woodstock, New Brunswick E7M 6B5, Canada