What is At&T

AT&T is a global telecommunications company that provides mobile wireless service, data plans, device sales and app-based subscriptions. In Canada, AT&T customers most commonly interact with AT&T when using U.S.-billed wireless plans that include Canada roaming, buying equipment online, or subscribing to add-on services billed through AT&T or third-party app stores.

This guide explains how to cancel AT&T services and subscriptions from Canada, what to expect about access and refunds, your consumer rights, common pitfalls, and practical next steps.

How to cancel At&T

AT&T-billed subscriptions (example: AT&T Secure Family app billed by AT&T): cancel directly in the app, via your myAT&T account, or by dialing 611 from your AT&T mobile device. Note: no credits or refunds for partial months.
Subscriptions billed through the Apple App Store (iOS): cancel through your Apple ID subscriptions before the renewal date. You must cancel in Apple’s system to stop renewal; no refunds or credits for partial subscriptions.
Subscriptions billed through Google Play (Android): cancel through your Google Play account before the renewal date. You must cancel in Google’s system to stop renewal; no refunds or credits for partial subscriptions.
Wireless service (Canada, Consumer Service Agreement): you may cancel an individual line or your whole account at any time. If you cancel within 3 days of activation the activation fee is refundable. If you are under a service commitment you can avoid an early termination fee by cancelling within 14 days and returning the device in like‑new condition. Monthly service charges are not prorated.
For written account or contract cancellations, it is recommended to send a signed cancellation notice by certified mail (raccomandata A/R) to ensure proof of delivery; see the postal address in the Address section below.

What happens when you cancel

When you cancel a subscription or service, cancellation generally prevents future billing. For AT&T-billed subscriptions you can cancel at any time but you should not expect a credit for any portion of the current billing period. For subscriptions billed by the Apple App Store or Google Play you must cancel in those systems before the renewal date to prevent the next charge; those platforms typically control renewal and refund policies.

For wireless service in Canada, cancelling a line or account will stop future monthly charges but AT&T’s policy is that monthly charges are not prorated or refunded for partial periods. If you have a device under a service commitment you may need to return it in like‑new condition within specified windows to avoid fees. Back up any device data and remove account locks before returning equipment.

Will I get a refund?

Refunds depend on how the service or item was billed and the timing of your cancellation. Subscriptions billed directly by AT&T: you can cancel anytime but there are no credits or refunds for partial months. Subscriptions billed via the Apple App Store or Google Play must be cancelled through those stores before renewal; AT&T does not control refunds for those purchases and partial‑period refunds are not provided by AT&T.

For equipment and device purchases made through AT&T channels, online equipment returns are accepted within 14 days of shipping for a full refund minus applicable restocking fees (typically 10%). Handset returns (excluding iPhones) are allowed for refund or one exchange within 14 days if the device is in like‑new condition with receipt and original packaging; a $35 restocking fee may apply if components are missing. Accessories (excluding iPhones) can usually be returned or exchanged within 14 days; refunds for accessories are processed by check within about 14 business days. Activation fees, taxes and service charges are generally non‑refundable except the activation fee may be refundable if you cancel within the first three days of activation per Canadian policy.

At&T plans and pricing

Plan	Price	Period	Features
Unlimited Premium (postpaid)	≈ C$68.84/month (US$50.99)	Monthly	Unlimited talk, text & data in US, Canada & Mexico; 60 GB hotspot; 4K streaming; ActiveArmor security.
Unlimited Extra (postpaid)	≈ C$55.38/month (US$40.99)	Monthly	Unlimited talk, text & data (75 GB high‑speed) in US, Canada & Mexico; 30 GB hotspot; ActiveArmor security.
Unlimited Starter (postpaid)	≈ C$47.15/month (US$35.99)	Monthly	Unlimited talk, text & data in US, Canada & Mexico; 5 GB hotspot; ActiveArmor security.
55+ Plan (postpaid)	≈ C$54.00/month for one line (US$40)	Monthly	Unlimited talk, text & data in US, Canada & Mexico; 10 GB hotspot; for customers age 55+.
Prepaid Unlimited (annual prepaid)	≈ C$33.75/month (US$25/month when prepay $300/year)	Monthly via annual prepayment	Unlimited talk, text & data; older promo plans may include Canada & Mexico roaming (availability may be limited).

Your consumer rights in Canada

Canadian consumers have specific protections and recourse. AT&T’s Canadian‑related policies provide a 14‑day return window for many online equipment purchases (subject to restocking fees), and handsets and accessories generally have a 14‑day return/exchange window when returned in like‑new condition with the receipt and original packaging. Activation fees may be refundable if you cancel within three days of activation, and if you are under a service commitment you can cancel within 14 days by returning the device in like‑new condition to avoid an early termination fee.

Monthly service charges are not prorated under AT&T’s stated policy. If you cannot resolve a billing or service dispute with AT&T, you can contact AT&T customer support and, if still unresolved, escalate complaints to Canadian dispute resolution resources such as the Canadian Radio‑television and Telecommunications Commission (CRTC)‑mandated Commission for Complaints for Telecommunications Services (CCTS).

Customer experiences

Customer feedback is mixed. Positive experiences include helpful AT&T associates who provide patient, useful device setup assistance and competitive pricing on certain high‑speed internet plans. Negative reports commonly mention billing problems, difficulty cancelling long‑standing contracts, long hold times, unresolved activations, intermittent internet connectivity, frequent price increases without clear communication, and concerns about hidden charges or promotional bait‑and‑switch tactics.

These accounts suggest that while routine cancellations and returns can be straightforward when you follow the correct channel, complex account histories or disputes may require persistence, clear documentation and escalation to higher support levels or external dispute bodies.

Documentation checklist

Account number and primary phone number on the AT&T account
Billing name and address (as shown on your AT&T bill)
Order receipt or proof of purchase for devices, accessories or online equipment
Device identifiers (IMEI/serial number) and original packaging if returning a device
Screenshots or confirmation showing whether subscription is billed by AT&T, Apple, or Google Play
Notes of any prior calls or chats (dates, agent names, confirmation numbers)
Certified mail tracking/receipt if you send a written cancellation

Common mistakes

Many problems stem from using the wrong cancellation channel: cancelling an App Store or Google Play subscription through AT&T support rather than through Apple or Google, or vice versa. Another frequent error is assuming monthly charges are prorated or that partial‑month refunds will be provided; AT&T’s policy generally does not prorate or refund partial periods. Customers also sometimes fail to return devices within the required 14‑day like‑new window and thus incur restocking or early termination fees. Finally, cancelling without keeping written confirmation or proof of delivery makes dispute resolution harder, so keep all records.

Comparative recap

Method	Refund	Difficulty
AT&T‑billed subscriptions (e.g., AT&T Secure Family)	No credit for partial months; can cancel anytime to stop future billing	Low
Apple App Store subscriptions (iOS)	Cancel via Apple before renewal to avoid next charge; AT&T cannot refund App Store charges	Low - Medium
Google Play subscriptions (Android)	Cancel via Google Play before renewal; no AT&T refunds for Google Play billing	Low - Medium
Wireless service in Canada (line/account)	Activation fee refundable if cancelled within 3 days; no prorated monthly refunds; avoid ETF by returning device within 14 days if under commitment	Medium
Online equipment returns (newtech.att.com)	Full refund within 14 days from shipping minus restocking fee (≈10%)	Low
Handset returns (non‑iPhone)	Refund or one exchange within 14 days if like‑new; $35 restocking fee if parts missing; activation/service fees non‑refundable	Medium

After cancelling

After you cancel, keep copies of confirmation emails, cancellation numbers, and any certified mail receipts. If you need to manage subscriptions or verify billing sources, use your myAT&T account for AT&T‑billed items, and manage iOS subscriptions through Apple and Android subscriptions through Google Play. If you encounter unresolved billing or service issues, you may contact AT&T support or consider escalating to external dispute resolution.

Helpful links: AT&T Support, myAT&T, Manage Apple subscriptions, Manage Google Play subscriptions, CCTS (Canadian telecom dispute body).

Address

For written cancellations or notices by certified mail (recommended for proof of delivery): P.O. Box 5014, Carol Stream, IL 60197, USA. Sending by certified mail (raccomandata A/R) gives you tracking and delivery confirmation - keep that record in your files.

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