Cancellation Public Mobile: Easy Method

What is Public Mobile

Public Mobile is a Canadian prepaid mobile virtual network operator (MVNO) offering low‑cost, self‑serve voice, text and data plans on a Big Three carrier network. It emphasizes online/account‑based management through its website and mobile app rather than phone or in‑store support.

How to cancel Public Mobile

• Disable Auto Pay in your Public Mobile account (Log in → Payments → Manage Subscription → toggle off). Service remains active until the end of the current paid cycle and then the account is suspended; accounts suspended for 90 days are deleted. See Public Mobile support for details: How do I cancel my plan?
• Port your number to a new provider. Porting out your number immediately closes and deletes the Public Mobile account - this is effectively immediate cancellation. Plan for potential loss of account history and ensure any required account details are available for the new provider.
• If you prefer a written notice, send a signed cancellation letter by registered mail to provide legal proof of receipt. Address: Public Mobile Attn: Customer Service 25 York Street, 24th Floor Toronto, Ontario M5J 2S5 Canada.
• Note: There is no cancellation option via the App Store or Google Play - the subscription is controlled solely within Public Mobile’s app or website. See Public Mobile.

What happens when you cancel

If you disable Auto Pay, your service stays active until the paid period you already paid for ends. After that, the account is suspended; according to Public Mobile procedures an inactive/suspended account is retained for a period (commonly reported as 90 days) before permanent deletion. If you port your number away, the account is closed immediately and associated service and access are removed upon successful port. Any remaining data, voicemail, or credits tied to the account will generally be lost once the account is deleted.

Will I get a refund?

Public Mobile operates as a prepaid service and its terms generally state there are no refunds for delivered service (for example, once a SIM is activated or a paid cycle has begun). Refunds are not usually provided for unused portions of prepaid service. In disputes you can request a refund and provide supporting evidence (receipts, confirmation messages), pursue a chargeback through your bank if eligible, or escalate to an industry ombudsperson (CCTS) if you believe charges are improper - but refunds are not guaranteed.

Public Mobile plans and pricing

Your consumer rights in Canada

Under Canada’s Wireless Code consumers may cancel service by notifying their provider; the cancellation takes effect when the provider receives notice unless the parties agree otherwise. The Wireless Code does not require prepaid providers to issue rebates for unused prepaid service when the provider’s terms prohibit refunds. If you believe you were billed incorrectly or have been unable to obtain a refund, you can gather evidence (account screenshots, confirmation messages, receipts) and escalate: request escalation with Public Mobile support, ask your financial institution about a chargeback for unauthorized/incorrect charges, or file a complaint with the Commission for Complaints for Telecom‑television Services (CCTS). For general CCTS information see CCTS.

Customer experiences

User reports are mixed. Some customers praise Public Mobile for low prices, simple self‑serve setup, and attractive offers; reviews on PlanHub and some Reddit threads note easy activation and value. However, many complaints on Trustpilot, SiteJabber and BBB describe difficulty reaching human support, website or app glitches, billing continuing after cancellation, and denied refund requests. These mixed experiences suggest the process can be smooth for some but frustrating for others - keeping careful documentation is important.

Documentation checklist

• Account username/email and account number; last successful payment receipt and date.
• Screenshot or copy of Auto Pay toggle and cancellation confirmation (if available).
• SIM/IMEI details and activation date, if relevant.
• Records of chats/tickets/emails with Public Mobile and any cancellation confirmations.
• Bank/credit card statements showing disputed charges, and port‑out confirmation if you ported the number.
• Registered‑mail tracking/receipt if you send a written cancellation notice.

Common mistakes

Many customers assume cancelling via the App Store/Google Play will stop service - this does not apply to Public Mobile; cancellation is controlled inside the Public Mobile app or website. Another common error is disabling features but leaving Auto Pay on, which results in ongoing renewals. Porting your number without saving account evidence can lead to immediate account deletion and loss of records needed for disputes. Finally, not tracking or saving confirmation screenshots, ticket numbers or registered‑mail receipts makes it much harder to pursue refunds or lodge complaints later.

Comparative recap

After cancelling

After you cancel, monitor your bank/credit card statements for any unexpected charges for at least two billing cycles. Keep all documentation of cancellation and follow up with Public Mobile support when needed. If you believe charges are incorrect or you cannot obtain a satisfactory response, gather your evidence and consider a chargeback through your card issuer and/or file a complaint with CCTS. Helpful links: Public Mobile cancellation FAQ How do I cancel my plan?, Public Mobile main site Public Mobile, Better Business Bureau complaints BBB profile, and consumer reviews on Trustpilot.

Address

Public Mobile Attn: Customer Service 25 York Street, 24th Floor Toronto, Ontario M5J 2S5 Canada