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I hereby notify you of my decision to terminate the contract relating to the Cricket Wireless service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cricket Wireless: Easy Method
What is Cricket Wireless
Cricket Wireless is a prepaid mobile service brand (U.S.-based) offering monthly and multi-month plans, devices, and add-on services. It operates primarily in the United States; Canadian customers may encounter Cricket service only when roaming or via imported/U.S. accounts and must follow Cricket's documented policies and the terms of the app stores or resellers they used to subscribe.
How to cancel Cricket Wireless
- App subscriptions (Secure Family, in-app auto‑renewals): cancel through the Apple App Store or Google Play subscriptions - deleting the app does not stop charges. See the app-store subscription management pages for steps; Cricket cannot cancel these for you. App subscription note.
- Prepaid service via Cricket website or app: turn off Auto‑Pay in the Cricket app or online and simply stop funding your account - prepaid service will suspend at the end of the paid period. If you want to keep your number, do NOT cancel before porting; instead request a port‑out from your new carrier. Web/app cancellation guide.
- To close service immediately or to request confirmation, call Cricket Customer Support at 1-800-274-2538 and state your cancellation request. Expect verification questions. Phone cancellation note.
- If you prefer a written record, send a signed cancellation letter via registered mail (raccomandata A/R) to Cricket's corporate office (address below); include account details and request written confirmation. Keep the registered‑mail receipt as proof.
What happens when you cancel
For prepaid accounts, service remains active until the end of the period you already paid for; unused prepaid service value is generally forfeited and not applied as a pro‑rated refund. If you port your phone number to another carrier, that port typically closes your Cricket service automatically - do not manually cancel if you intend to keep the number. Cancelling app subscriptions through Apple/Google stops future recurring charges from the app store, but Cricket's account-level service and billing are separate.
Will I get a refund?
Monthly/service payments are non‑refundable; Cricket's policy states prepaid service payments are not refunded even if you cancel mid‑cycle. Device and accessory returns are handled separately: Cricket accepts returns within 7 days (in‑store returns to the same store; online returns by mail) provided devices include original packaging and components. Missing components may incur a restocking or deduction fee (up to approximately $25). Approved returns are typically refunded within around 10 business days of receipt, though some reports cite faster processing times (3 - 4 days). Refunds for app subscriptions are handled by the App Store or Google Play according to their policies.
Cricket Wireless plans and pricing
| Plan | US price | Approx. CAD | Period | Features |
|---|---|---|---|---|
| Sensible™ 10 GB (Auto‑Pay) | US$30.00/mo | ≈ C$40.50/mo | Monthly | 10 GB high‑speed data, SD streaming, 5G enabled |
| Select Unlimited™ (Auto‑Pay) | US$35.00/mo | ≈ C$47.25/mo | Monthly | Unlimited data (may slow), SD streaming, 5G enabled |
| Smart Unlimited™ (Auto‑Pay) | US$45.00/mo | ≈ C$60.75/mo | Monthly | Unlimited data, includes hotspot, 5G enabled |
| Supreme Unlimited | US$55.00/mo | ≈ C$74.25/mo | Monthly | Unlimited data, 50 GB hotspot, HBO Max (with ads), cloud storage, 5G |
| 3‑Month Unlimited (pre‑paid) | US$15.00/mo (first 3 months) | ≈ C$20.25/mo | 3‑Month prepaid (US$45 upfront) | Unlimited data, 5G enabled |
| 12‑Month Unlimited (pre‑paid) | US$25.00/mo (pre‑pay US$300) | ≈ C$33.75/mo | 12‑Month prepaid | Unlimited data, 5G enabled |
Your consumer rights in Canada
Canadian consumer protection is governed by federal and provincial laws; unsolicited agreements may carry a statutory right to cancel in some provinces (commonly around 10 days for door‑to‑door or unsolicited contracts), but Cricket's published policies for device returns and service refunds reference a 7‑day return window for devices and state that service payments are non‑refundable. If you purchased through a Canadian reseller, or were sold service while in Canada, provincial consumer protection offices may have additional remedies. Keep all receipts and records; if you suspect unfair practices, contact your provincial consumer protection agency for guidance.
Customer experiences
Reviews are mixed. Some customers report long, trouble‑free use and satisfaction with price and coverage. Others report frequent problems with customer service responsiveness, billing and Auto‑Pay issues, app instability, denied refunds for taxes or fees, and roaming failures while in Canada. Common praise centers on value for price; common complaints center on support, refunds and app reliability.
Documentation checklist
- Account number, full name on account, phone number and account PIN (if available)
- Device IMEI/serial number and model
- Purchase receipt or order number (in‑store or online)
- Photos of device condition and all original packaging/components
- Proof of return shipment tracking or registered‑mail receipt (if sending cancellation by mail)
- Copies/screenshots of any confirmation emails, chat transcripts, or customer‑service reference numbers
Common mistakes
Do not assume deleting the Cricket app cancels recurring app subscriptions - app‑store subscriptions must be cancelled in Apple App Store or Google Play. Do not manually cancel your Cricket account before starting a port‑out if you want to keep your phone number; porting the number typically closes the account automatically. Expect that prepaid service balances are generally forfeited on cancellation and that device returns must meet the 7‑day policy and include all components to avoid restocking fees. Finally, failing to keep evidence (receipts, registered‑mail proof, screenshots) makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store / Google Play (app subscriptions) | Depends - refunds and subscription cancellations handled by Apple/Google | Low - manage via your app‑store subscription settings |
| Web / App or simply stop paying (prepaid) / Postal port‑out | Service: No (prepaid forfeited). Devices: Possible within 7 days if compliant | Low - Medium - turning off Auto‑Pay or stopping payments is straightforward; porting requires coordination |
| Phone call to Customer Support (1‑800‑274‑2538) | Service: No. Devices: Handled per return policy if applicable | Medium - may require hold time and verification |
| Registered letter to corporate office (written cancellation) | Service: No. Useful for record keeping and disputes; device refunds still follow 7‑day rule | Medium - creates a physical record but is slower |
After cancelling
After you cancel, keep written confirmation and monitor bank/card statements for unexpected charges; if app subscriptions were involved, check with Apple/Google for subscription refunds or billing questions. For device returns, follow Cricket's returns process and keep tracking numbers. If you need help with subscription cancellation at the app stores, see the app store help pages or the app‑specific guidance about cancelling the Cricket app subscription. For Cricket's returns and exchanges policy see Cricket Returns & Exchanges. For step‑by‑step cancellation context see an independent guide: How to cancel Cricket. If you have trouble resolving a refund or service issue, document everything and consider contacting your provincial consumer protection office.
Address
Cricket Wireless, LLC, 1025 Lenox Park Blvd NE, Atlanta, Georgia 30319, United States