Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Ditto
900 W Hastings St, Suite 1200
V6C 1E5 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ditto service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Ditto: Easy Method
What is Ditto
Ditto is a digital music distribution service that helps artists deliver releases to streaming platforms and stores, manage royalties and reporting, and run subscription plans for upload and distribution features. It serves independent musicians worldwide, including users in Canada, with account portals and mobile app purchase options.
How to cancel Ditto
- Web subscription (Ditto Account Portal): Sign in to your Ditto account, go to Billing → Payment History & Invoicing → Cancel Subscription. Cancellation stops future billing but your access continues until the end of the paid term; no refund is issued. For details see Ditto help.
- Android (Google Play): Open the Google Play app → Subscriptions → select Ditto → Cancel subscription. Note: uninstalling the app does NOT cancel the subscription. For instructions see Ditto Android support.
- iOS (App Store): Cancel via your App Store subscription settings (Apple’s Subscriptions menu). There are no Canada-specific Ditto instructions in Ditto documentation; use standard App Store subscription cancellation steps.
- Support-mediated cancellation (account deletion, releases removal, royalties): Email Ditto support with your account and release/store details to request removal of releases and distribution cancellation; Ditto states they will take down releases and pay any owed royalties. See Ditto support article.
What happens when you cancel
When you cancel a Ditto subscription, future recurring billing stops but access to paid features typically remains until the end of the current paid period. Ditto’s stated policy is that they do not issue refunds for unused time; cancelling prevents future charges but does not reimburse the balance of the existing term.
If you ask Ditto to remove releases, their support process indicates they will take down your releases from stores/platforms and process any owed royalties. Account deletion and release removal can affect metadata, reporting and royalty flow, so keep records before requesting removal.
Will I get a refund?
Ditto’s published policies say subscription fees are generally non‑refundable. Cancelling stops further billing but does not result in a pro‑rata refund for unused time. Certain Ditto Terms state subscription fees are fully earned upon payment and not refundable even if you cancel mid‑period. In limited cases refunds may be considered only if Ditto is proven to be in direct violation of its Agreement.
Because consumer protections vary, some statutory rights may apply in Canada; see the consumer rights section below for more on possible recourse.
Ditto plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Ditto All‑Access - Monthly | C$12.99 | Monthly | Full access (All‑Access tier) |
| Monthly Subscription | C$19.99 | Monthly | Standard monthly access |
| Annual Subscription | C$99.99 | Annual | Standard annual access |
| Ditto All‑Access - Annual | C$69.99 | Annual | Full access (All‑Access tier) |
Your consumer rights in Canada
In Canada, consumer protection laws may provide rights that differ from Ditto’s contract terms. A federal 14‑day cooling‑off period can apply to some digital purchases, but its applicability depends on how the product is delivered and used. Provincial consumer protection statutes (for example Ontario’s Consumer Protection Act) also prohibit unfair contract terms and may require refunds or remedies if a vendor’s policy is found unconscionable or in breach of statutory obligations.
If you believe Ditto’s no‑refund policy or other practices (such as withheld royalties or account suspension) conflict with Canadian consumer law, you can contact your provincial consumer protection office, seek guidance from a consumer rights organization, or obtain legal advice about remedies including dispute resolution or small claims court.
Customer experiences
Public reviews are mixed. Many Canadian users on review sites report positive experiences with Ditto, praising ease of use, fast delivery, transparent reporting and responsive support for routine tasks. These users cite the unlimited release options and reliable platform behavior.
Conversely, there are multiple negative reports describing slow or unhelpful customer service, withheld royalties, unexpected account suspensions, disputes over AI or fake streams, and frustrations with refund and cancellation policies. Some users on forums and review platforms report unresolved billing issues and difficulty obtaining satisfactory support responses.
Documentation checklist
- Account email and username; subscription ID or order number
- Receipts / transaction dates and amounts (bank or card statements)
- Screenshots of your Ditto account Billing page or subscription settings
- Correspondence with Ditto support (dates, ticket numbers, message copies)
- Release details you want removed (release titles, ISRCs, store links)
- Proof of disputed royalties or charges (reports, statements)
- Any screenshots showing errors, suspension notices or policy citations
Common mistakes
Users commonly assume uninstalling the app cancels a mobile subscription; for Android you must cancel in Google Play subscriptions, and for iOS via App Store subscriptions. Missing the cancellation window can lead to another billing cycle because many platforms continue access until the period ends. Expecting a refund after cancelling is another frequent mistake - Ditto’s stated policy does not provide pro‑rata refunds and many customers have reported denials. Finally, not keeping a copy of release metadata and correspondence can complicate requests to remove releases or claim owed royalties.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Ditto Account Portal) | No (stops future billing; no pro‑rata refund) | Easy |
| Android (Google Play) | No (Google/Ditto policy: cancels next renewal; no refund from Ditto) | Easy |
| iOS (App Store) | No (use Apple subscription controls; refunds via Apple subject to Apple policy) | Easy - Medium |
| Support‑mediated (email for account deletion/releases) | Possible only if Ditto agrees or found in breach; generally No | Medium - Hard |
After cancelling
After you cancel, verify your bank or card statements to confirm no further charges are posted, and retain copies of cancellation confirmations or ticket numbers. If you cancelled via an app store, check the store’s subscriptions page for the termination date. For release removal or royalty concerns, follow up with Ditto support and keep a record of all replies.
Helpful links: Ditto cancellation/help pages at help.airsquirrels.com, Ditto Android cancellation guidance at support.dittomusic.com, and Ditto account deletion article at support.dittomusic.com. If you believe consumer protections apply, contact your provincial consumer protection agency for next steps.
Address
Send formal cancellation or registered post (raccomandata A/R) to:
Ditto / AirSquirrels (Canada contact)
900 W Hastings St, Suite 1200, Vancouver, BC V6C 1E5, Canada