Služba pro zrušení č. 1 v United States
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Fonus.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Fonus: Easy Method
What is Fonus
Fonus is a prepaid, contract-free mobile service provider that sells service plans, SIM cards, and global roaming coverage. It operates on a prepaid model with automatic renewals and advertises low-cost international connectivity and online account management.
How to cancel Fonus
- Log in to your My Account portal on Fonus and follow the account or subscription cancellation options. If you cannot find the option, note the date and confirm cancellation steps via support.
- Email support@fonusmobile.com from the email address on your account with a clear request to cancel your service and, if applicable, to port your number away. Include your full name, account email, order number or invoice, SIM ICCID (if available), and the desired cancellation or port-out date.
- Keep copies (screenshots or saved emails) of your cancellation confirmation, any support chat transcripts, and timestamps showing when the request was submitted.
What happens when you cancel
Because Fonus is prepaid and contract-free, cancellation typically ends future automatic renewals and stops future charges once processed. You usually retain access to service through the end of any paid period already charged; custom timing (for example, immediate termination vs. keeping service until period end) may depend on how Fonus processes the request. If you are porting your number away, the porting process can take time and billing may continue until the port is completed or Fonus acknowledges the port-out request.
Will I get a refund?
Fonus’s published legal terms state that purchases of service plans and SIM cards are final and non-refundable, including for non-usage, partial usage, or dissatisfaction. That is the baseline policy. In practice, some customers report that Fonus has issued discretionary credits or refunds in individual cases (for example, billing after a completed port), but such outcomes appear to be exceptions rather than the rule and are granted at Fonus’s discretion.
Fonus plans and pricing
| Plan | Monthly price | Notes |
|---|---|---|
| Prepaid service plans | Varies | Prepaid, automatic renewals; specific prices depend on selected plan and region. |
| SIM card | Varies | One-time SIM purchase fees where applicable. |
| Data add-ons / Roaming | Varies | Pricing varies by destination and bundle. |
Your consumer rights in Canada
Canadian consumer-protection laws vary by province but generally prohibit unfair billing practices and provide remedies where a merchant’s stated refund policy conflicts with statutory rights. A blanket “no-refund” policy does not necessarily override provincial consumer protection rules. If you believe Fonus’s policies or billing practices violate local consumer law (for example, charging after a port-out or refusing to process a timely cancellation), you can raise the issue with your provincial consumer affairs office or seek dispute resolution through your payment card provider. Note that Fonus has been observed to include Canadian GST/HST/QST numbers on invoices, indicating registration for Canadian tax purposes.
Customer experiences
Many customers praise Fonus for affordable global coverage and responsive customer support - reviews frequently mention fast, friendly help from named staff and satisfactory problem resolution. Conversely, some users report problems porting numbers away, difficulty cancelling close to renewal times, unexpected post-porting charges, and intermittent service reliability in certain locations. Experiences therefore vary: support quality is often cited as a strength, while porting and billing timing are common pain points.
Documentation checklist
- Account email and full name used with Fonus
- Order number or invoice reference
- SIM ICCID and phone number (if applicable)
- Screenshots or transcripts of any cancellation confirmation or support chat
- Desired cancellation or port-out date and the new carrier’s porting details (if porting)
Common mistakes
Users commonly assume cancellation is effective immediately; if you cancel too close to a renewal, you may still be billed for the next cycle. Another frequent mistake is not documenting the cancellation request - without timestamps or confirmation, disputes about whether or when you cancelled are harder to resolve. When porting a number away, some customers have reported that Fonus did not process the port-out promptly; this can lead to continued billing and difficulty finalizing cancellation. Finally, relying on app-store subscription controls is risky because Fonus’s terms and site do not specifically describe App Store or Google Play cancellation paths.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online via My Account portal | No (policy: purchases final; exceptions discretionary) | Low |
| Email to support@fonusmobile.com | No (possible discretionary credits) | Low - Moderate |
| Porting number away | No (may still be billed until port is acknowledged) | High |
| App Store / Google Play subscription (not documented) | Unclear (not described in Fonus terms) | Moderate |
After cancelling
After you cancel, keep all confirmation records and monitor your payment method for any unexpected charges. If you are billed after cancellation or after porting your number away, first contact Fonus support with your documentation asking for clarification or a reversal. If the issue is not resolved, you can contact your bank or card issuer to dispute unauthorized charges and consider filing a complaint with your provincial consumer protection office. For reference, see Fonus’s legal page and contact options below.
Government of Canada - Consumer protection
Address
11150 W Olympic Blvd Ste 1050 #540, Los Angeles, CA 90064, USA