Postclic unlimited subscription: promo at 1,47 CAD for 48h with a mandatory first month at 79,87 CAD, then 79,87 CAD per month without commitment
Cancel KOODO
in 30 seconds only!
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Koodo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Koodo: Easy Method
What is Koodo
Overview
Koodo Mobile is a Canadian wireless provider that offers postpaid and prepaid mobile plans, device financing (Tabs), and add-on subscriptions such as Stream+. It operates as a subsidiary of a larger national carrier and provides online account management, retail sales, and customer support via phone and social channels.
Koodo’s published Service Terms require customers to request cancellation rather than offering a fully self-serve “cancel” button for standard mobility service; billing facilitation is also used for some third‑party subscriptions.
How to cancel Koodo
- Request cancellation from Koodo by one of these routes: use Self‑Serve and request a callback, contact customer support by phone, or message Koodo on social media or community support channels. Note that standard mobility service requires a cancellation request - there is no single fully automated “cancel service” button (see Koodo Service Terms: koodomobile.com).
- If you have Stream+ or CBC Gem Premium billed through Koodo, sign in to your Koodo Self‑Serve account and go to Subscriptions → Manage → Cancel; customers in Quebec can cancel immediately and receive a prorated credit (see Stream+ terms: koodomobile.com).
- Subscriptions billed through the Apple App Store or Google Play cannot be cancelled by Koodo - cancel those directly with Apple or Google (Koodo only facilitates billing for those third‑party services).
- To cancel pre‑authorized debit (PAD) payments, send a written cancellation notice at least 30 days before the next debit to Koodo’s PO Box; sending by registered mail is advisable for proof of delivery (address below).
What happens when you cancel
When cancellation is processed, your service stops at the date specified by Koodo. Any recurring monthly service billed in advance is prorated for the unused portion of the billing period and should be refunded as a credit or refund according to Koodo’s policy.
If you have an outstanding device Tab or unpaid usage, those charges may remain payable and can continue to be billed. If you want to keep your phone number, make sure to port it to the new provider before finalizing cancellation - many customers use number porting to ensure continuity. Also confirm whether any add‑on subscriptions (streaming, etc.) are tied to Koodo billing or your app store account so they stop as expected.
Will I get a refund?
Koodo’s policy is to refund the unused portion of prorated recurring charges billed at the beginning of the billing cycle when you cancel. Online purchases from the Koodo Webstore (for example, phones) may be eligible for return and refund within 30 days if returned in original condition, though SIM activation and shipping fees are non‑refundable (koodomobile.com).
There is no general 14‑day cooling‑off right in Koodo’s published policies; refunds are limited to prorated monthly charges and approved equipment returns under their terms. Some customers report delays or problems getting promised refunds - if you don’t see an expected credit, follow up in writing and consider escalating to an external body if unresolved.
Koodo plans and pricing
| Plan type | Monthly price | Data | Notes |
|---|---|---|---|
| Postpaid plans | Varies | Varies | Varies |
| Prepaid plans | Varies | Varies | Varies |
| Device Tab / Financing | Varies | Varies | Varies |
Your consumer rights in Canada
Under the CRTC Wireless Code, providers cannot levy cancellation fees for ordinary wireless contracts; charges may be limited to usage and any outstanding device (Tab) balance. Quebec residents have additional protections for certain services (for example, some streaming add‑ons allow immediate cancellation with a prorated credit).
If you have serious disputes over billing or the ability to cancel, you may escalate to the Commission for Complaints for Telecom‑television Services (CCTS) or file a complaint with the Canadian Radio‑television and Telecommunications Commission (CRTC). Keep written records of your requests and Koodo’s responses to support any escalation.
Customer experiences
Experiences are mixed. Some customers report reliable service and benefit from promotions when proactively switching plans. Others consistently report difficulties with Koodo’s customer service - long hold times, trouble reaching a human, rude or dismissive interactions, billing errors, and problems getting cancellations processed or refunds issued.
Because of reported cancellation hurdles, many customers say they must use alternate channels (social media messaging, written letters, or porting their phone number to another provider) to complete cancellations and stop billing.
Documentation checklist
- Account number and phone number(s) on the account
- Customer name, address, and ID used on the account
- Most recent bill and proof of payment for disputed charges
- Order number and receipt for any device purchased online
- Written notice copy if cancelling PAD (retain proof of mailing/delivery)
- Records/screenshots of chats, callback requests, social media messages, and confirmation numbers
Common mistakes
Assuming there’s a general “cancel” button in Self‑Serve for standard mobility service is a frequent error - Koodo requires a cancellation request. Trying to cancel App‑Store or Google‑Play billed subscriptions through Koodo instead of Apple/Google leads to continued charges. Failing to send written notice for pre‑authorized debits or not keeping proof of requests makes disputes harder to resolve.
Other pitfalls include not confirming whether equipment (Tabs) remains payable after service ends, and not monitoring credit card/bank statements after cancellation for lingering charges. If you expect a refund, allow time for processing and document follow‑up attempts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Self‑Serve (callback) / Phone / Social media | Prorated recurring charges should be refunded; device balances still apply | Moderate to Difficult (customers report long waits and resolution issues) |
| Stream+ / CBC Gem billed via Koodo (Subscriptions → Manage → Cancel) | Prorated refund; Quebec customers may receive immediate prorated credit | Easy (managed online in Self‑Serve) |
| Subscriptions billed via Apple App Store or Google Play | Refunds handled by Apple/Google, not Koodo | Varies (must contact app store provider) |
| Pre‑authorized debit (PAD) cancellation (written notice) | No automatic refund of past debits; stop future debits after required notice period | Moderate (requires written notice and proof of delivery) |
After cancelling
After cancellation, monitor your bank and credit‑card statements and your Koodo account for any final charges or credits. If you expect a refund that doesn’t appear, follow up with Koodo in writing and keep all correspondence. If Koodo does not resolve a billing or cancellation dispute, you can file with the CCTS or contact the CRTC for guidance.
Useful pages: Koodo Service Terms (koodomobile.com), Stream+ terms (koodomobile.com), Koodo Self‑Serve/support pages (Contact & Support), Webstore policies (Webstore policies), CRTC Wireless Code (crtc.gc.ca), and the Commission for Complaints for Telecom‑television Services (ccts-cprst.ca).
Address
Koodo Mobile Customer Service
PO Box 8930 Station Terminal
Vancouver, BC V6B 4E2
Canada