Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Likewize
120 East Beaver Creek Road, Suite 202
L4B 4V1 Richmond Hill
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Likewize service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Likewize: Easy Method
What is Likewize
Likewize is a global provider of device protection, repair, and trade-in services that partners with retailers and carriers to offer subscription plans covering accidental damage, malfunction, loss, and theft for mobile devices in Canada. It manages repairs, claims, and trade-ins through its customer-care channels and partner portals.
How to cancel Likewize
- Direct (Videotron‑like Mobile Device Protection): Cancel at any time by sending an email to Cancellation@Likewize.com, calling 1‑844‑376‑7726, or sending written notice to Likewize Device Protection at 120 East Beaver Creek Road, Suite 202, Richmond Hill, ON L4B 4V1. Cancellation takes effect on the date the notice is received.
- Via Newegg‑linked plan (Canada): Within the first 30 days contact Newegg customer service to request a full refund. After 30 days contact Likewize Customer Care at (877) 680‑10272 for a prorated refund (refunds are reduced by any claim‑related expenses).
- Likewize repair booking: Cancel a repair via the "manage booking" page. You must give a minimum of 24 hours’ notice; cancellations or changes with less than 24 hours’ notice will incur a $99 cancellation fee.
What happens when you cancel
Cancellation is effective on the date Likewize receives your notice. Coverage and the ability to file new claims end from that date; outstanding claims already in process may be handled according to policy terms and could affect any refund. Recurring billing is stopped after cancellation, but any charges already processed or pending may still apply.
Likewize may retain account and transaction records for operational, billing, or legal reasons. Expect an acknowledgement or confirmation of cancellation by email or mail; if you do not receive confirmation, follow up and keep copies of all communications.
Will I get a refund?
Refund eligibility depends on how and when you cancel and whether services or claims have been provided. For Newegg‑linked plans in Canada, you are entitled to a full refund if you cancel within the first 30 days via Newegg customer service; after 30 days refunds are prorated and reduced by any expenses related to claims or services already provided. Repair booking cancellations with less than 24 hours’ notice are subject to a $99 fee.
For trade‑in/Apple Trade‑In processes handled by Likewize, if Likewize cannot return your original product or you fail to respond within 14 working days of their communication, they will pay the revised or original quotation and returns will close after that period. Refunds are normally processed to the original payment method and may take several business days to appear depending on your bank or card issuer. Always keep documentation showing dates, claim activity, and payments - these determine final refund amounts.
Likewize plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Device Protection Plan | C$8.99 - C$13.99 per month | Monthly | Accidental damage and malfunction only |
| Device Protection Plan Plus | C$10.99 - C$21.99 per month | Monthly | Adds loss and theft to coverage |
| Device Protection Plan Plus featuring AppleCare Services | C$12.99 - C$21.99 per month | Monthly | Loss, theft, accidental damage, malfunction; enhanced AppleCare coverage |
Your consumer rights in Canada
Under federal and provincial consumer protection laws, Canadians typically have a statutory right to a cooling‑off period for certain contracts sold online or at a distance; this period commonly ranges around 10 - 14 days depending on the province and type of service. Likewize’s Newegg‑linked plan offers a 30‑day full refund window, which exceeds many statutory minimums. Provincial legislation (for example Ontario’s Consumer Protection Act) may provide additional remedies for unfair or deceptive practices, misrepresentation, or failure to disclose fees.
If you believe your statutory rights are not being honored, you can file a complaint with your provincial consumer affairs office, contact your payment provider to dispute charged amounts, or seek dispute resolution through provincial tribunals or ombuds services. Keep written records and timelines to support any complaint.
Customer experiences
Many customers praise Likewize technicians for professionalism, punctuality, clear communication, and fast on‑site repairs - often completed within an hour - particularly for mobile‑device repairs. These positive reports highlight convenience and efficiency for standard repair scenarios.
At the same time, negative experiences are reported, especially around trade‑ins and refunds: customers have cited delays in quote adjustments, coordination and shipping problems, address validation issues for Canadian addresses, inconsistent document requirements, and occasional disputes over refunds or retained payments. These mixed experiences mean you should document every interaction and confirm expected timelines in writing.
Documentation checklist
- Full name and contact phone number
- Account or policy number (if available)
- Device details: brand, model, IMEI/serial number
- Proof of purchase or enrollment date
- Claim number(s) and any repair invoices
- Date you submit cancellation and method used (email, call reference, mailed receipt/tracking)
- Copies/screenshots of all emails, chat logs, and confirmations
- Return tracking numbers and bank/credit card statements showing payments/refunds
Common mistakes
Typical errors include sending cancellation to the wrong address or portal, failing to include required device identifiers such as the IMEI, or not mentioning the account/policy number - any of which can delay processing. Another frequent mistake is assuming cancellation automatically yields a full refund; refunds may be prorated or reduced by claim expenses. Not getting written confirmation of cancellation or not keeping proof of delivery (for mailed notices) often complicates disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct email/phone/written notice to Likewize | Possible; prorated depending on claims and timing | Low - Medium (requires documentation) |
| Newegg‑linked plan via Newegg customer service | Full refund within 30 days; prorated after 30 days minus claim expenses | Low (within 30 days); Medium (after 30 days) |
| Repair booking cancellation (manage booking page) | No refund for work already done; $99 fee if cancelled <24 hours before appointment | Low (self‑service) but risk of fee |
| Apple Trade‑In via Likewize | Payment per quote; if original cannot be returned or no response in 14 working days they will pay the quoted amount | Medium - High (reports of delays and coordination issues) |
After cancelling
After you cancel, keep copies of your cancellation confirmation, final billing statements, and any communications confirming the end of coverage. If you do not receive confirmation within a reasonable timeframe, follow up immediately by email and phone and retain proof of delivery for mailed notices. If a refund is due and not issued, you may escalate to Newegg (if applicable), your credit card issuer, or your provincial consumer affairs office.
Helpful resources: Likewize, Newegg Customer Service, Government of Canada - Consumer Affairs, Ontario Consumer Protection, and Better Business Bureau (Canada).
Address
Send written cancellation (preferably registered mail with return receipt) to:
Likewize Device Protection
120 East Beaver Creek Road, Suite 202
Richmond Hill, ON, Canada L4B 4V1
Include your name, phone number, device brand/model and IMEI, policy/account number, and the date you want cancellation to take effect. Keep proof of postage and delivery.