Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Lucky Mobile
5099 Creekbank Rd.
L4W 5N2 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lucky Mobile service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Lucky Mobile: Easy Method
What is Lucky Mobile
Lucky Mobile is a Canadian prepaid (no-contract) mobile service provider that offers low-cost, pay-as-you-go plans and basic smartphones. It operates on Bell's network infrastructure and focuses on prepaid plans with no early termination fees and optional Auto Top‑Up bonuses.
How to cancel Lucky Mobile
- Disable Auto Top‑Up first: sign in to the My Account app or the Lucky Mobile website and turn off Automatic Top‑Up to prevent future charges. See Lucky Mobile's account pages for details (review/source).
- Stop adding credit: because Lucky Mobile is prepaid and no‑contract, formal cancellation is not required - simply stop topping up your account. If the account remains unpaid, service will be suspended and ultimately deactivated (commonly after about four months of missed monthly charges) (source).
- If you want written proof of a cancellation request, send a registered (raccomandata A/R) letter to Customer Service requesting account closure and a confirmation: Lucky Mobile Attn: Customer Service 5099 Creekbank Rd. Mississauga, Ontario L4W 5N2 Canada. Keep the tracking/receipt.
- If you bought a phone or accessory and want a refund, follow Lucky Mobile's returns policy and timelines (returns/exchanges are subject to usage limits and condition) - see the returns page for requirements (Lucky Mobile returns).
What happens when you cancel
Because Lucky Mobile is prepaid, stopping top‑ups effectively ends future service. If you stop paying, service access is suspended after your paid period ends and the account will typically be deactivated after a series of missed monthly charges (reports indicate around four months). Deactivation will remove voice/data service and the phone number will eventually be recycled by the carrier after applicable retention periods.
Disabling Auto Top‑Up prevents automatic renewals. There are no early termination fees for prepaid plans, so you will not be charged a penalty for ceasing service; however, any unused prepaid balance is usually forfeited on deactivation unless you meet return/refund criteria for a purchased device.
Will I get a refund?
Lucky Mobile offers a satisfaction/return window for phones and accessories: you can return or exchange a device for a full refund within 15 calendar days from activation or purchase if usage is within limits (≤60 voice minutes or ≤50 MB data), the device is in near‑new condition and you have the receipt and original packaging. Persons with disabilities are entitled to an extended 30‑day return period with increased usage allowances. Refunds for returned devices are issued to the original payment method.
There is no refund for unused prepaid credit when you stop service - unused balances are generally forfeited. For device returns, follow Lucky Mobile's stated process and keep your proof of purchase and condition evidence (returns & warranty).
Lucky Mobile plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Canada-wide Calling + 500 MB (Auto‑Top‑Up bonus) | C$19.00 | Monthly | Unlimited Canada-wide calls; unlimited Canada-wide & International texts; 500 MB @ 4G with Auto‑Top‑Up; reduced-speed data at 128 Kbps after. |
| Unlimited Canada-wide Calling + 3 GB | C$28.00 | Monthly | Unlimited Canada-wide calls; unlimited Canada-wide & International texts; 3 GB @ 4G (plus 0.5 GB bonus with Auto‑Top‑Up). |
| Unlimited Canada-wide Calling + 25 GB | C$29.00 | Monthly | Unlimited Canada-wide calls; unlimited Canada-wide & International texts; 20 GB @ 4G (25 GB with Auto‑Top‑Up, 5 GB bonus). |
| Unlimited Canada-wide Calling + 30 GB | C$39.00 | Monthly | Unlimited Canada-wide calls; unlimited Canada-wide & International texts; 30 GB @ 4G (60 GB with Auto‑Top‑Up bonus). |
| Unlimited Canada-wide Calling + 40 GB | C$47.00 | Monthly | Unlimited Canada-wide calls; unlimited Canada-wide & International texts; 40 GB @ 4G (80 GB with Auto‑Top‑Up bonus). |
All plans are prepaid, no contract. Auto‑Top‑Up bonuses vary by plan. Pricing current as of late 2024/early 2025 according to Lucky Mobile and third‑party listings.
Your consumer rights in Canada
Prepaid customers are protected under the CRTC Wireless Code and related consumer rules. You have the right to a return of a handset at no cost within the specified window (Lucky Mobile aligns its 15‑day device return to this principle), and a minimum 7‑day grace period to top up and retain your balance. Carriers must provide clear, plain‑language terms and disclose fees and limits. Lucky Mobile must comply with these rules; consult Lucky Mobile's CRTC Wireless Code page for specifics or the CRTC website for official guidance (Lucky Mobile CRTC info).
Customer experiences
User feedback is mixed. Positive reports highlight low prices, no credit checks, and reliable coverage when running on Bell's LTE network; some users find topping‑up fast and convenient and consider the plans good value. Sources noting positive experiences include independent reviews and user review sites.
Negative reports are common as well: many customers describe poor customer service (difficulty reaching live agents, unhelpful chatbots), billing problems (double or continued charges), porting and eSIM activation issues, and complaints about disappearing balances or hidden fees. International SMS/verification reception problems have also been reported by some users. When preparing to cancel, factor in these reported issues and keep thorough documentation.
Documentation checklist
- Account phone number and account ID (if shown in My Account)
- Proof of purchase/receipt for any device or accessory you plan to return
- Screenshot or confirmation showing Auto Top‑Up disabled
- Top‑up receipts or transaction history around the time you stop service
- IMEI/serial number for device returns and unlocking requests
- Copy of any correspondence with Lucky Mobile support (emails, chat transcripts) and registered mail tracking/receipt if you send one
Common mistakes
Many customers assume stopping top‑ups automatically closes the account and immediately releases all funds - but unused prepaid balances are typically forfeited and the number may remain active until deactivated by the carrier's internal timeline. Another frequent error is forgetting to disable Auto Top‑Up; if left enabled, it can trigger automatic charges even after you intended to stop service.
Other pitfalls include returning a phone after the allowed window or exceeding the usage limits required for a full refund, shipping a return without the original receipt/packaging, and failing to keep proof of cancellation requests or support communications. If you plan to port your number away, confirm the port is completed before service deactivation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Stop topping up (do nothing) | No refund for unused prepaid credit; account will be suspended/deactivated over time | Low |
| Disable Auto Top‑Up (My Account app or website) | No refund for unused credit; prevents future automatic charges | Low |
| Return device within satisfaction window | Full refund to original payment method if device meets condition and usage limits | Medium |
| Send registered mail cancellation request | No refund of prepaid funds, but gives written proof of your closure request | Medium |
After cancelling
Keep copies of all proof - receipts, screenshots showing Auto Top‑Up disabled, and registered mail tracking - in case of billing disputes. If you returned a device, track the shipment and retain the refund confirmation; refunds are issued to the original payment method. If you need to escalate unresolved billing problems, use your documentation when contacting Lucky Mobile support or, if necessary, file a complaint with the CRTC or consumer protection authorities. Helpful pages: Lucky Mobile returns & warranty (returns & warranty) and Lucky Mobile CRTC info (CRTC Wireless Code).
Address
Lucky Mobile Attn: Customer Service
5099 Creekbank Rd.
Mississauga, Ontario L4W 5N2
Canada