Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Lycamobile
Via di Valle Lupara 10
00148 Roma
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lycamobile service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Lycamobile: Step-by-Step
What is Lycamobile
Overview
Lycamobile is an international mobile virtual network operator (MVNO) offering prepaid and postpaid mobile plans, including data, voice and international calling options. It sells SIMs and eSIMs and operates through online account management, apps and global customer support channels.
How to cancel Lycamobile
- Cancel auto-renewal via USSD: dial *190# from your Lycamobile number and follow the prompts to stop renewal.
- Cancel via online account: sign in to My Lycamobile, go to Bundle details and choose “Cancel Renewal” for the bundle you no longer want to auto-renew. For reference see Lycamobile’s FAQ: Can I cancel auto-renewal?
- If online/USSD methods are not available or you need written proof, send a cancellation notice by registered mail (see Address section below). Use return receipt/registered delivery and keep a copy of the letter and proof of posting.
- Contact customer support (chat/phone/email) to request cancellation and ask for a confirmation reference; if you cannot reach a live agent, escalate to your payment provider or follow the written cancellation route.
What happens when you cancel
Cancelling auto-renewal normally prevents future renewals but does not always terminate service immediately. For paid subscriptions Lycamobile typically allows the current paid term to run until expiry, so you will usually retain service until the end of the billing period. Free trials may end immediately upon cancellation. After the service period ends you will lose access to the plan’s allowance (minutes, texts, data) and any unused bundle allowances typically expire.
Will I get a refund?
Refunds depend on Lycamobile’s terms and local rules. Lycamobile’s general policies indicate refunds are granted only when no service has been used, and some regional terms provide a right of withdrawal (14 days) with full refund in EU/Belgian contexts. Other pages note limited windows (for example, requests within 24 hours or within 14 days in some regions) and that refunds are processed to the original payment method, typically within 14 days where that policy applies. For Canada specifically, Lycamobile’s local refund entitlement is not clearly published; therefore request a refund promptly, keep all evidence of unused allowance, and contact support with your refund request and booking/reference numbers. See Lycamobile’s general cancellation/terms pages for examples: Lycamobile terms and Postpaid terms.
Lycamobile plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited T&T, 8 GB | C$24.15 per 30 days | Monthly | Unlimited minutes & texts; 8 GB high-speed data then 256 kbps |
| Unlimited T&T, 15 GB | C$30.45 per 30 days | Monthly | Unlimited minutes & texts; 15 GB high-speed data then 256 kbps |
| Unlimited International 25 GB | C$40.95 per 30 days | Monthly | Unlimited minutes & texts; 25 GB high-speed data then 256 kbps |
| Unlimited Plus | C$51.45 per 30 days | Monthly | Unlimited minutes & texts; 40 GB high-speed data then 256 kbps |
| Unlimited Pro | C$61.95 per 30 days | Monthly | Unlimited minutes & texts; 40 GB high-speed data; 25 GB high-speed hotspot |
| 1 GB Annual | C$105 per year | Annual | Unlimited minutes & texts; 1 GB high-speed data |
| 5 GB Annual | C$126 per year | Annual | Unlimited minutes & texts; 5 GB high-speed data then 256 kbps |
| 8 GB Annual | C$165 per year | Annual | Unlimited minutes & texts; 8 GB high-speed data then 256 kbps |
| 15 GB Annual | C$257.40 per year | Annual | Unlimited minutes & texts; 15 GB high-speed data |
| 18 GB Annual | C$268.56 per year | Annual | Unlimited minutes & texts; 18 GB high-speed data |
| Unlimited Plus Annual | C$447 per year | Annual | Unlimited minutes & texts; 40 GB high-speed data then 256 kbps; 15 GB high-speed hotspot |
| Unlimited Pro Annual | C$471 per year | Annual | Unlimited minutes & texts; 40 GB high-speed data then 256 kbps; 25 GB high-speed hotspot |
Your consumer rights in Canada
Canadian consumers do not automatically have the same 14-day EU right of withdrawal; telecom services in Canada are subject to federal and provincial consumer protection laws and to industry-specific rules overseen by the Canadian Radio-television and Telecommunications Commission (CRTC). If you are billed for unauthorized or incorrectly renewed service you can dispute the charge with your payment provider (credit card issuer, bank or payment processor) and file a complaint with provincial consumer protection offices. You may also contact the Commission for Complaints for Telecom-television Services (CCTS) for assistance if the provider falls under its mandate - retain your contract, billing records and any correspondence. This is general information and not legal advice; for specific rights consult provincial consumer protection resources or a legal advisor.
Customer experiences
Public reviews are mixed. Some customers report satisfactory value for price and quick resolution of specific issues through chat support. Others report problems including eSIM activation failures, unexpected auto-renewal charges, slow or unhelpful customer support and difficulties obtaining refunds. Many negative experiences highlight delays and the need to escalate disputes through banks or regulatory complaint channels. When considering Lycamobile, weigh low plan prices against the range of reported support experiences and keep careful records of activations and payments.
Documentation checklist
- Account username, phone number and any subscription/bundle IDs
- Payment receipts and timestamps for the purchase or renewal
- Screenshots or transcripts of cancellation attempts (USSD, chat, account pages)
- Registered mail proof (tracking number and return receipt) if sent
- Correspondence with customer support and any confirmation or reference numbers
Common mistakes
Common errors include assuming app-store subscriptions cancel the Lycamobile bundle (App Store/Google Play guidance for Canada is not explicitly published by Lycamobile), failing to obtain or save a cancellation confirmation, cancelling after the renewal date and expecting a refund, and not monitoring bank/card statements for unauthorized renewals. Example: a user cancels via chat but does not receive or save a confirmation number and later is billed again - without proof it is harder to dispute the charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| My Lycamobile (online account) | Refund possible only per terms; typically prevents future renewals; refunds depend on usage and timing | Easy to Moderate |
| USSD (*190#) | Stops auto-renewal; refund depends on service-use and provider policy | Easy |
| App Store / Google Play subscription | No Canada-specific instructions located; refunds handled by app stores for their purchases - Lycamobile policy unclear | Moderate (may require dealing with app store) |
| Registered mail to company | Provides written proof of cancellation request; refund subject to terms and evidence of unused service | Moderate (time and proof required) |
| Phone / Chat support | Refund possible but often more difficult; get a reference number and timestamp | Moderate to Difficult |
After cancelling
After you cancel, monitor your account and payment method for any further charges and save any cancellation confirmation you receive. If you were charged after cancellation, contact Lycamobile support immediately with your documentation; if unresolved, open a dispute with your bank or card issuer and consider filing a complaint with provincial consumer protection authorities or the CCTS if applicable. Useful references: Lycamobile auto-renew FAQ (Lycamobile FAQ) and an independent summary of termination practices (TerminationExperts: Lycamobile).
Address
Send registered cancellation notices to:
Lycamobile S.r.l.
Via di Valle Lupara 10
00148 Roma, Italia