Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Mobal
Mobell Communications Ltd, The Winding House, Walkers Rise, Rugeley Road
WS12 0QU Hednesford
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mobal service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Mobal: Easy Method
What is Mobal
Mobal is a telecommunications provider that sells international voice and data services through physical SIMs, eSIMs and portable Wi‑Fi devices. It offers prepaid and plan-based mobile services aimed at travellers and expatriates, with account management available online through MyAccount and customer support by email.
How to cancel Mobal
- Online (recommended for most customers): log in at Mobal.com → MyAccount → Services → More Information → Cancel Service. For Voice+Data SIMs/eSIMs and Wi‑Fi devices you can choose your cancellation date during the process. For Wi‑Fi devices, cancellation requests must be received by the 20th of the month to take effect that same month; otherwise they take effect at month‑end of the following month. Data‑only SIMs/eSIMs disconnect automatically at the end of the paid plan period. If you have already submitted a termination or scheduled plan change, cancel it via MyAccount → Services → More Information → Cancel Termination or Cancel Scheduled Plan Change.
- Email (account closure): to fully close your Mobal account after service termination, email charges@mobal.com and include your account or order details.
- Registered letter (formal notice): if you prefer a written cancellation letter, send registered mail (e.g., raccomandata A/R) addressed to the UK head office (see Address section). Keep the postal receipt and tracking as proof.
What happens when you cancel
When you cancel a service, access to voice, SMS and data stops on the chosen cancellation date for Voice+Data and Wi‑Fi (subject to the Wi‑Fi 20th cutoff rule). Data‑only plans normally disconnect automatically at the end of the paid period. Account-level closure (removing your account entirely) requires separate email confirmation to charges@mobal.com. Mobal retains billing and usage records for a period after termination (their policy notes at least six months for billing reconciliation), so you may receive delayed charges or billing updates after disconnection.
Will I get a refund?
Refunds are processed according to Mobal’s policy: refunds that are due typically take 7 - 10 business days to appear. Refund amounts may differ from charged amounts because of currency conversion differences; Mobal does not compensate for conversion gains or losses. Line rental is non‑refundable and, for fixed‑term contracts, early termination does not relieve you of liability for the remainder of the contract term. If you believe a refund is owed, contact charges@mobal.com with your account/order details and keep transaction records.
Mobal plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free Trial / Free | US$0.00 | Monthly (30-day free trial) | Basic updates, up to 5 locations, integrations, review templates, analytics, socials, notifications |
| Pro | USD $69 - 79/month (depending on billing method) | Monthly (billed monthly or annually) | Everything in Free, plus Google Local Ads, Review Analytics, AI Review Management, advanced reporting, bulk features, menu manager, collaboration, success manager, priority support, multi-location tools, early beta access |
| Everything / Enterprise | Custom pricing (USD) | Custom / enterprise billing | All Pro features plus websites, onboarding, unlimited locations, custom solutions, SSO & 2FA, API access, dedicated support |
| CAD pricing | Varies | Varies | No explicit CAD pricing on site; check pricing while browsing from Canada or contact sales |
Your consumer rights in Canada
Under Canadian federal law for digital content and services there is no automatic statutory 14‑day “cooling off” right unless a provider’s terms explicitly offer one. Mobal’s publicly stated policies do not advertise a mandatory 14‑day cancellation/refund right. Refunds and processing timelines are governed by Mobal’s terms - refunds may take 7 - 10 business days and currency conversion differences are not reimbursed. Canadian consumers should also expect that Mobal may retain billing records for at least six months for reconciliation and that delayed charges for usage incurred before termination are possible. If you have a dispute about billing or refunds, keep all records and consider contacting your payment provider or consumer protection office for next steps.
Customer experiences
Reviews show many users find Mobal easy to set up with reliable connectivity and responsive customer support, and long‑term customers report largely hassle‑free service for data, SMS and voice. Common complaints include voicemail being enabled by default and generating unwanted notifications, severe throttling or loss of access after data depletion, delayed or unexpected charges appearing after disconnection, problems with activation on locked or incompatible phones, and billing that can incur full monthly charges despite short periods of use. Responses from customer service can be helpful but sometimes slow according to some reviewers.
Documentation checklist
- Account number or order reference, associated phone/SIM number or eSIM EID, and device IMEI (if relevant)
- Preferred cancellation date and reason
- Screenshot or copy of online cancellation confirmation (if using MyAccount)
- Payment method and copies of recent invoices or charges you dispute
- Registered mail receipt/tracking number if sending a physical letter
Common mistakes
Common errors include missing the Wi‑Fi device 20th‑of‑month cutoff and expecting same‑month cancellation when the request is received later; assuming Data‑Only SIMs disconnect immediately rather than at plan end; believing there is an automatic 14‑day statutory refund when there is not; not including full account/order details when emailing charges@mobal.com; and discarding proof of cancellation (confirmation emails, screenshots or postal receipts). Another frequent issue is assuming currency conversion differences will be corrected - Mobal’s policy states they are not reimbursed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (MyAccount) | Possible per policy; refunds processed in 7 - 10 business days; currency conversion differences not covered | Low - immediate online confirmation and ability to cancel scheduled requests |
| Email to charges@mobal.com | Used for account closure and refund queries; same processing rules apply | Low - Medium - requires clear account details and waiting for email response |
| Registered letter (UK head office) | Same refund policy applies; provides strong proof of notice | Medium - requires postage, international handling and keeping receipts |
After cancelling
After you cancel, keep copies of any confirmation messages and allow up to 10 business days for refunds to appear. Monitor your bank or card statements for delayed charges that can occur weeks after disconnection; retain records for at least six months in case of billing reconciliation. If you need to fully close the account, email charges@mobal.com with your account or order details. For account management and to cancel pending requests use Mobal.com - MyAccount. If you assess a billing dispute and require further help, preserve all evidence (screenshots, emails, postal receipts) before contacting your payment provider or a Canadian consumer protection agency.
Address
Mobell Communications Ltd
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, United Kingdom