Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Safelink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Safelink: Easy Method
What is Safelink
Safelink refers to two related but distinct services: the Safelink hub subscription service (operated via Propelr/Safelink hub) for managing subscription products, and SafeLink Wireless, a U.S. Lifeline wireless service that provides low-cost or no-cost mobile service to eligible customers. The policies and cancellation methods differ between the Safelink (Propelr) control-panel subscription and the SafeLink Wireless Lifeline service.
How to cancel Safelink
- Safelink (Propelr) subscription: Log in to the Safelink control panel and cancel from within the account interface. Cancellation is allowed any time provided all past invoices are paid. Cancellations by email or phone are not accepted. For the provider’s terms see the Safelink hub terms: Safelink hub terms.
- SafeLink Wireless (U.S. Lifeline): If you are using SafeLink Wireless, you can cancel by stopping automatic refills or by contacting SafeLink Wireless customer support by phone (listed as 1‑800‑SAFE‑LINK) or through their chat during business hours. There is no cancellation fee and you keep the device. For contact options see the community guide: How to cancel SafeLink Wireless.
- If you prefer a paper cancellation in Canada, send a signed cancellation letter by registered mail (raccomandata A/R) to the Canadian Safelink Group address (see Address section below). Keep delivery confirmation and copies of the letter.
What happens when you cancel
When you cancel a Safelink (Propelr) subscription from the control panel, access to the subscription service and any billed features ends according to your account status and the provider’s terms. If you have an active recurring payment, cancellation stops future renewals once processed; outstanding unpaid invoices may block cancellation until resolved.
For SafeLink Wireless (U.S. Lifeline), cancelling stops service refills or terminates the Lifeline service depending on the method you use; there is no cancellation fee and you typically retain your phone. Data retention and account records remain subject to the provider’s policies, so keep copies of invoices and cancellation confirmations for your records.
Will I get a refund?
For the Safelink (Propelr) subscription service, refund requests must be emailed to support@safelinkhub.com within 7 days of the invoice date and must include your client ID and invoice number. You should receive a confirmation email after the request is processed. The provider’s terms show a 7‑day window for refund requests rather than a 14‑day statutory right.
For SafeLink Wireless (U.S. Lifeline) the public information indicates there is no cancellation fee and you keep the phone; explicit refund policies for prepayments or refills are not specified in the sources cited, so contact support via phone or chat for account‑specific refund questions.
Safelink plans and pricing
| Plan | Price | Data/Allowance | Notes |
|---|---|---|---|
| Safelink hub (Propelr subscription) | Varies | Varies | Manage in control panel; refund requests via support email within 7 days. |
| SafeLink Wireless (U.S. Lifeline) | Varies | Varies | Eligibility-based Lifeline service; no cancellation fee reported. |
Your consumer rights in Canada
Canadian consumer protection typically provides cooling‑off or cancellation periods for digital subscription services sold online; a common rule referenced is a 10‑day cooling‑off period under provincial/federal digital subscription frameworks. However, these protections often apply to services sold and administered in Canada and may vary by province.
If the service is administered outside Canada (for example SafeLink Wireless/Lifeline or a U.S.-based operator), Canadian statutory protections may not apply; instead the provider’s own terms govern cancellations and refunds. For purchases made through app stores, Canadian federal “Digital Choice” rules may provide a 14‑day right in some cases, but such rights are not specifically reflected in Safelink/Propelr policy text.
Customer experiences
User feedback is mixed. Some customers report that SafeLink provided valuable service during financial hardship and that customer support was helpful and coverage reliable. See a positive example on Trustpilot: Trustpilot Safelink Wireless.
Negative reports include dropped calls soon after activation, abrupt service cancellations without clear communication, long activation delays, lost shipments, poor customer support (hang‑ups, long waits), problems porting numbers or repeated disconnections tied to IMEI mismatches, and increased spam after number transfers. See community discussions on Reddit for details: Reddit discussion.
Documentation checklist
- Account login and password (or screenshots showing account page)
- Client ID and invoice number(s)
- Copies of paid invoices or proof of payment
- Signed cancellation letter (if sending paper), and proof of registered‑mail postage/tracking
- Copies of any confirmation emails, chat transcripts or support reference numbers
Common mistakes
Trying to cancel a Safelink (Propelr) subscription by email or phone is a frequent error: the provider requires cancellation from inside the control panel and will not accept email/phone cancellations for that service. Another common mistake is attempting to cancel when past invoices are unpaid - outstanding balances can block cancellation actions.
Other pitfalls seen in user reports include failing to save confirmation messages after cancelling, not requesting a refund within the 7‑day window for Propelr invoices, and not sending cancellation letters by registered mail when opting for a paper approach (losing proof of delivery). If you are porting a number, prepare for possible delays or IMEI issues and keep records of each step.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Safelink (Propelr) control panel cancellation | Refunds: request by emailing support@safelinkhub.com within 7 days of the invoice; include client ID and invoice number. | Low - direct in control panel if invoices are paid. |
| Safelink (Propelr) email or phone cancellation | Not accepted for Propelr subscriptions (per provider terms). | Not applicable - method is not accepted. |
| SafeLink Wireless: stop refills (self) | No cancellation fee reported; refunds not explicitly documented - contact support for account‑specific questions. | Low - stop automated refills via account controls. |
| SafeLink Wireless: phone or chat support | No cancellation fee reported; contact support for refund details. | Medium - requires contacting support and possibly waiting during business hours. |
After cancelling
After you cancel, keep all confirmation emails, screenshots of the cancelled account page, registered‑mail delivery confirmation, and any support reference numbers. If you requested a refund from Propelr, watch for a confirmation email from support@safelinkhub.com and follow up promptly if you do not receive it.
If you used SafeLink Wireless and need account or refund clarification, contact support by phone or chat; general cancellation guidance is summarized here: SafeLink Wireless cancellation guide. If you experienced poor service or unexpected charges, preserve all records and consider filing a complaint with the appropriate consumer protection agency in your province or with the FCC for U.S. Lifeline issues (if applicable).
Address
Send registered‑mail cancellation letters (raccomandata A/R) to the Canadian Safelink Group at:
Safelink Group (Canada)
13 Kenview Blvd. Unit #10
Brampton, Ontario, Canada, L6T 5K9
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.