Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Smartcare
Suite 600, 214‑11 Ave SW
T2R 0K1 Calgary
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Smartcare service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Smartcare: Easy Method
What is Smartcare
Overview
Smartcare is a name used by different companies for subscription or device‑protection services. In Canada it can refer to iRobot’s SmartCare subscription for robot vacuums (support, consumables, or service plans) or to Virgin Plus SmartCare, a device protection plan offered by Virgin Plus. Each service has its own cancellation and refund rules; this guide summarizes those rules and practical steps for cancelling in Canada.
How to cancel Smartcare
- iRobot SmartCare subscription: Cancel by telephone or by email. If you email, include the sentence: “I hereby give notice that I cancel my SmartCare subscription associated with this email address.” Send the email from the account tied to the subscription. Submit cancellation at least five (5) business days before your next term to avoid automatic renewal. Cancellation takes effect at the end of your current term; the subscription remains active through that term.
- Virgin Plus SmartCare (device protection plan): Contact Virgin Plus customer support to cancel at any time. If you cancel within 20 days of enrollment you are eligible for a full refund of the monthly fee.
- Registered‑mail alternative: If you prefer a written paper trail, send a registered letter (e.g., raccomandata A/R) addressed attention to Ufficio Legale to the address below. Keep proof of posting and delivery.
What happens when you cancel
When you cancel an iRobot SmartCare subscription the service remains active until the end of your current paid term; it will not renew after that term. For Virgin Plus device protection, cancellation is effective immediately when processed by Virgin Plus; eligibility for a refund depends on timing (see refund section). Service access and any included benefits typically stop at the end of the paid period or immediately on cancellation for some protection plans. Data associated with your account (such as usage history or profile information) is governed by each company’s privacy policy - contact support to request retention, export or deletion details.
Will I get a refund?
iRobot SmartCare: Subscription fees are generally prepaid and non‑refundable; consumable accessories sold with subscriptions are not returnable or refundable. iRobot may, at its sole discretion, issue credits or exceptions in certain circumstances, but there is no stated statutory right to a refund in the published policy.
Virgin Plus SmartCare: If you cancel within 20 days of enrollment you are entitled to a full refund of the monthly fee. Outside that 20‑day window, standard policies of Virgin Plus apply and refunds are not guaranteed - contact Virgin Plus for details.
Smartcare plans and pricing
| Plan / Service | Price (CAD) |
|---|---|
| iRobot SmartCare subscription | Varies |
| Virgin Plus SmartCare (device protection) | Varies |
Your consumer rights in Canada
Canadian consumer protection varies by province and by the type of contract. From the information available for these SmartCare services, there is no indication of a statutory 14‑day cancellation or automatic right of withdrawal that applies nationwide to these subscriptions. iRobot’s policy describes prepaid, non‑refundable subscription fees with discretionary credits possible; Virgin Plus offers a 20‑day refund window for its device protection enrollment. If you believe a provider has engaged in unfair practices, you can contact your provincial consumer protection office or seek guidance from federal resources for consumer protection.
Customer experiences
User reviews for services titled SmartCare or similarly named products are mixed. Some users praise ease of use and responsive customer service, reporting good value and straightforward support. Other users - particularly for care-management software (Aaniie/Smartcare) - have reported problems such as limited offline functionality for nurses, complicated workflows, restricted app features, and inadequate onboarding or scheduling visibility. Experiences vary by provider, by the specific SmartCare product, and by how the service is implemented.
Documentation checklist
- Account email and username tied to the SmartCare subscription
- Proof of enrollment or purchase (receipt, order number, or billing statement)
- Date of enrollment and next renewal date (if shown in your account)
- Copies/screenshots of any confirmation or welcome emails
- Record of previous communications with support (chat transcripts, emails)
- Photo or serial number of protected device (for Virgin Plus device protection)
- Registered‑mail tracking/receipt if you send a physical cancellation letter
Common mistakes
Common mistakes include sending cancellation requests from an email address not linked to the subscription (which may not be accepted), missing the timing window (e.g., sending a notice fewer than five business days before renewal for iRobot), and failing to keep proof of cancellation or delivery receipts. Another frequent issue is assuming automatic refunds; with iRobot fees are generally non‑refundable and Virgin Plus refunds require cancellation within the 20‑day window. Save confirmation messages and follow up if you do not receive acknowledgement within a few business days.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iRobot - telephone or email (use specified cancellation text) | No standard refund; fees prepaid and non‑refundable; credits at iRobot’s discretion | Low - Moderate (easy to request; watch timing and confirmation) |
| Virgin Plus - contact Virgin Plus support | Full refund if cancelled within 20 days of enrollment | Low (contact support; provide proof of enrollment) |
| Registered mail to Ufficio Legale (written notice) | Same substantive refund rules as above; provides stronger proof of notice | Moderate (requires postal processing and proof of delivery) |
After cancelling
After you cancel, keep all cancellation confirmations and proof of delivery or support transcripts. Check your next bank or card statement to ensure future charges stop. If you believe you are due a refund and do not receive it, contact the provider’s support again and escalate if necessary. For privacy requests (data export or deletion), refer to the provider’s privacy policy and submit a formal request through their support channels.
Helpful pages: iRobot Support, Virgin Plus Support, and Government of Canada - Consumer Protection.
Address
SMART Technologies ULC, Suite 600, 214‑11 Ave SW, Calgary, AB T2R 0K1, CANADA (use attention: Ufficio Legale for registered‑mail notices).