Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Sprint
Customer Care Center, P.O. Box 411605
64141-1605 Kansas City
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sprint service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Sprint: Easy Method
What is Sprint
Sprint was a U.S.-based mobile carrier and brand that provided wireless service, devices and related subscriptions. Following corporate acquisitions and market changes, Sprint-branded mobile service is not actively offered in Canada for 2024/2025; some Sprint-related digital products (apps) may still appear in app stores. If you have an account or subscription labelled Sprint in Canada, it may be a legacy account, a third‑party reseller, or an app subscription rather than a current Canadian mobile plan.
How to cancel Sprint
Below are the general paths customers use to cancel Sprint subscriptions or related services. If your service is billed through Apple or Google, cancel through their storefronts. If your account is with Sprint’s website or a legacy Sprint billing portal, use the account Billing Settings. When possible, get a written confirmation (email or reference number).
- Cancel online (Sprint account): Sign in, go to Billing Settings and click "Cancel Account" - Sprint’s help article on refunds and account actions is available at support.sprint.ly.
- Cancel App Store subscriptions (Apple): Open your Apple ID subscriptions and cancel via the App Store or device settings - see Apple support for steps: How to cancel subscriptions on iPhone, iPad or iPod touch.
- Cancel Google Play subscriptions (Android): Open Google Play > Subscriptions and cancel there - see Google Play support: Cancel or change a subscription on Google Play.
- Cancel by mail or written request: If required or requested by the provider, send a signed cancellation request and keep proof of mailing (see Address section below for Sprint's customer care PO Box).
What happens when you cancel
When you cancel a Sprint-branded subscription or account, access to the paid service typically ends at the end of the current billing period unless the provider specifies immediate termination. Auto-renewal will be stopped for future billing cycles once cancellation is processed. Any data stored on the service (account settings, messages, cloud backups) may be deleted according to the provider’s data-retention policy; download or back up important data before cancelling. For device leases or contracts, returning a device late can affect refunds or outstanding balances - confirm device-return windows and conditions before you cancel.
Will I get a refund?
Sprint.ly (U.S.) states that monthly and yearly payments are billed in advance and are non‑refundable; no credits or refunds are provided for partial months or unused service unless a specific exception applies. In the United States, Sprint has historically offered a limited 14‑day "Satisfaction Guarantee" for certain device and accessory purchases (return within 14 days for refund, with Early Termination Fees waived under those terms). If you purchased through Apple or Google, refunds and refund timing are subject to Apple’s or Google’s policies and processes. In Canada, consumer protections (see next section) may create additional rights that differ from Sprint’s U.S. statements; always check local law and ask the provider for written confirmation of any refund decision.
Sprint plans and pricing
| Product / Plan | Price | Notes |
|---|---|---|
| Mobile service (Sprint-branded in Canada) | Not available | Active Sprint mobile plans are not offered in Canada for 2024/2025; historical plans were discontinued after acquisition by Rogers. |
| "My Sprint" app (App Store listing) | US$12.99 (iPad listing) | App shows a U.S. price in the Canadian App Store listing; CAD pricing not shown. Purchases through app stores follow Apple/Google billing. |
Your consumer rights in Canada
In Canada, the Canadian Radio‑television and Telecommunications Commission (CRTC) enforces the Wireless Code, which includes a 15‑day trial period during which consumers can cancel a wireless service without penalty and obtain a refund of recurring charges, equipment fees and device returns under certain conditions. Although Sprint’s public documentation is mainly U.S.-focused and does not explicitly state Canadian terms, Canadian customers should rely on the CRTC Wireless Code and provincial consumer protection laws. For details see the CRTC Wireless Code information page and contact the provider for how they apply those rights to your account.
Customer experiences
Customer reviews for Sprint (and legacy Sprint accounts) vary. Some users report positive experiences with responsive, patient agents and satisfactory service. However, many negative reports cite deceptive sales tactics, unauthorized charges, surprise renewals, hidden fees, difficulty cancelling, and challenges getting refunds or device unlocks. Complaints mention auto-renewals without clear consent and lease or contract terms buried in fine print. These mixed experiences underline the importance of obtaining written confirmation when you cancel and keeping records of interactions.
Documentation checklist
- Account number, phone number or subscription ID associated with the Sprint account
- Billing address and last payment method (last 4 digits of card)
- Device details (IMEI/serial) and proof of purchase or receipt
- Contract or terms of service (if you have one) and any early termination fee disclosures
- Screenshots or copies of billing statements showing disputed charges
- Written cancellation confirmation (email or reference number) and proof of any returned device shipment (tracking, receipt)
Common mistakes
Common errors include assuming app-store cancellations are handled by the service provider (you must cancel with Apple/Google if that is your billing source), failing to confirm and save a cancellation confirmation, cancelling after a trial/return window has closed and then expecting a refund, and overlooking device-return requirements or contract clauses that create outstanding balances. For leased or financed devices, people often assume cancelling service removes the finance obligation - verify device return/lease terms first. Also watch for recurring charges on linked payment methods after you thought you had cancelled; follow up and obtain written confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Sprint website/account portal | Generally no refund for prepaid billing periods (per Sprint.ly U.S. policy); device-return exceptions may apply | Low - Medium (depends on account status and whether provider confirms cancellation) |
| Cancel via App Store (Apple) or Google Play | Refunds governed by Apple/Google policies; app-store cancellations stop future charges but refunds are subject to store review | Low (user-controlled through Apple/Google account settings) |
| Written or mailed cancellation (including PO Box) | Refunds same as above; having a dated written request can help if disputes arise | Medium - High (requires proof of receipt and follow-up) |
After cancelling
After you cancel, save any confirmation emails or reference numbers and check your next bank/credit-card statement to ensure no unexpected charges. If you believe you are owed a refund, contact the provider in writing and reference the cancellation confirmation. If the provider does not follow Canadian consumer protections, you can file a complaint with the CRTC or your provincial consumer protection office. Useful resources: Sprint’s help/refund article at support.sprint.ly, Apple and Google subscription support pages (Apple, Google Play), and the CRTC Wireless Code information page (CRTC Wireless Code).
Address
If you need to send a written cancellation or correspondence to Sprint’s customer care PO Box, send it to: Customer Care Center, P.O. Box 411605, Kansas City, MO 64141‑1605. Keep a dated copy and proof of mailing.