Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Wireless Wave
#1800 - 4710 Kingsway
V5H 4M2 Burnaby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Wireless Wave service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Wireless Wave: Easy Method
What is Wireless Wave
Wireless Wave is a Canadian retail brand operated by Glentel Inc. that sells mobile devices, accessories and wireless service plans through its website, retail locations and third-party app platforms. The company sells device-backed plans, bring-your-own-phone options and accessories and follows its own return and refund windows rather than citing a statutory “cooling-off” period on its site.
How to cancel Wireless Wave
- Web orders (WirelessWave.ca): If your order has not yet been confirmed, contact Wireless Wave customer service immediately; note the site states that once an order has been confirmed it cannot be cancelled. If the order is already confirmed or shipped, follow the returns process for eligible items (see Returns/Refund section).
- App purchases (iOS/Android): Subscriptions or in‑app purchases made via the Apple App Store or Google Play must be managed and cancelled through your Apple ID or Google account subscription settings; follow the platform’s cancellation flow for immediate or next-billing-cycle cancellations.
- Formal written request (registered mail): For a formal cancellation or dispute, you can send a letter by registered mail to Glentel Inc. (corporate owner). Include account details, order number and requested effective date. Use the address in the “Address” section below.
- Returns and exchanges: If cancelling involves returning a device or accessory, arrange returns per Wireless Wave’s return policy - within the carrier’s buyer’s remorse period for devices or within the accessory return window where applicable.
What happens when you cancel
When you cancel a plan or subscription, access to service typically stops at the end of the current billing or subscription period unless the platform or Wireless Wave states otherwise. Devices that were purchased separately may remain yours; if you intend to return a purchased device, you must follow the returns policy and any carrier buyer’s remorse rules to receive a refund. Cancelling a subscription purchased through Apple or Google does not automatically refund charges - you must request refunds through the platform if eligible. Any device or plan-related credits, early termination or device recovery fees described at purchase may still apply.
Will I get a refund?
Refund eligibility depends on what you purchased and how. Devices (phones, tablets, mobile broadband and internet devices) are eligible for a full refund minus any shipping fees if returned within the carrier’s buyer’s remorse period; shipping fees are non-refundable. Accessories are refundable in full within 30 days if returned in original condition, but certain accessory categories (for example batteries, headphones, wearables, memory cards) must be unopened to qualify. Defective items may be exchanged within 30 days of purchase. Shipping fees are non-refundable in all cases. For app-based subscriptions and purchases, refunds and cancellations follow Apple App Store or Google Play policies rather than Wireless Wave’s site policy.
Wireless Wave plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Bring Your Own Phone Plan - Unlimited Canada-wide Minutes + 60 GB 4G | C$55.00/month (after C$10 Automatic-Payment credit) | Monthly | Unlimited Canada-wide minutes; 60 GB data; Unlimited text & picture messaging; Voicemail; Call Display; Call Waiting; 3‑Way Calling; C$80 setup fee; autopay discount applies |
| 5G Essentiel AVA | 100 GB | C$55.00/month (after C$5 Automatic-Payment discount) | Monthly | Unlimited Canada-wide calling, texting, picture/video messaging; up to 100 GB data at up to 250 Mbps (speeds reduced after); 2000 international text/picture/video messages from Canada; enhanced voicemail, call display, waiting & forwarding, group calling, Roam Like Home; C$80 setup fee |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Wireless Wave’s public policies do not reference a statutory nationwide 14‑day cooling‑off right; the company presents its own return windows (for example 30 days for accessories, carrier buyer’s remorse for devices). In Canada, the statutory “cooling‑off” rules that might apply to some remote sales generally do not cover the sale of electronics and non‑subscription digital goods in the same way as other consumer contracts, and provincial laws can differ on returns, refunds and unfair practices. If you believe local consumer protection law applies to your situation (for example misrepresentation or a failure to honour advertised terms), consider contacting your provincial consumer protection office or the federal Competition Bureau for guidance.
Customer experiences
Customer feedback is mixed: many reviews praise knowledgeable, friendly and attentive staff and cite employees who go above and beyond to help customers. Negative reports include poor in‑store experiences such as long waits or alleged unprofessional conduct by individual agents. These reports suggest that outcomes can vary by location and staff member; if you have an unresolved issue, escalate via Wireless Wave’s customer service channels or submit a formal written complaint if needed.
Documentation checklist
- Order number or invoice
- Proof of purchase (receipt, payment confirmation)
- Account number and account holder’s name
- Device identifiers where relevant (IMEI/serial number)
- Original packaging and accessories (for accessory returns)
- Photos showing item condition if disputing damage or defect
- Confirmation/cancellation screenshots from Apple ID or Google account (for app purchases)
Common mistakes
Common errors include assuming a web order can be cancelled after confirmation (the site states confirmed web orders cannot be cancelled), forgetting to cancel subscriptions inside the Apple or Google account dashboard, returning accessories that must be unopened to qualify for a refund, and expecting shipping fees to be refunded (shipping fees are non‑refundable per policy). Another frequent problem is not keeping proof of purchase or order numbers, which slows returns and dispute resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (ordering from WirelessWave.ca) | Cannot cancel once order confirmed; refunds for returned devices/accessories follow Wireless Wave/ carrier return windows; shipping fees non‑refundable. | High if order is already confirmed; returns possible within stated windows but cancellation before confirmation is best. |
| App Store (iOS) or Google Play (Android) | Refunds and cancellations follow Apple or Google policies and must be requested/managed through those platforms. | Moderate - cancel through platform settings; refunds depend on store review and policies. |
| Registered mail / formal written request to Glentel | Refunds depend on purchase type and Wireless Wave policy; a formal request can document your case but does not guarantee a different outcome than standard policy. | Moderate to high - more formal, useful for disputes or escalation; slower response. |
After cancelling
After cancellation or return, keep all confirmation emails, return tracking numbers and any correspondence. If you have a device to return, follow the return instructions closely and ship with tracking or return in person where available. For app subscriptions, confirm the cancellation in your Apple ID or Google Play subscriptions screen and keep screenshots. If you need more help, Wireless Wave’s customer support pages and the platform support pages below are starting points.
Helpful links: Wireless Wave homepage, Wireless Wave Help/Returns, How to cancel subscriptions on iPhone, iPad, and iPod touch (Apple), Cancel or change a subscription (Google Play), Government of Canada consumer protection information.
Address
GLENTEL Inc., #1800 - 4710 Kingsway, Burnaby, BC Canada V5H 4M2